SiriusXM: Difference between revisions
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==Incidents== | ==Incidents== | ||
This is a list of all consumer protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]]. | This is a list of all consumer protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]]. | ||
===Lifetime licenses ('''2019''')=== | |||
In 2019, a lawsuit was filed alleging the lifetime memberships that costed $357-$755 should be good for the life of the consumer rather than the device itself.<ref>{{Cite web|url=https://www.advanced-television.com/2021/02/11/siriusxm-loses-lifetime-sub-lawsuit/|title=SiriusXM loses ‘Lifetime Sub’ lawsuit|first=Chris|last=Forrester|work=Advanced-Television.com|access-date=2025-03-13|date=2021-02-11}}</ref> The lawsuit was settled in 2021, with 964,000 individuals receiving $421.5 million in benefits.<ref>{{Cite web|url=https://www.insideradio.com/free/nearly-1-million-people-will-get-lifetime-subscriptions-in-siriusxm-settlement/article_8535b348-6d0d-11eb-a831-430bacb6c9e6.html|title=Nearly 1 Million People Will Get Lifetime Subscriptions In SiriusXM Settlement.|date=2021-02-12|work=InsideRadio.com|access-date=2025-03-13}}</ref> | |||
A similar suit was filed in 2020, but was later dismissed and settled out of court in 2022.<ref>{{Cite web|url=https://topclassactions.com/lawsuit-settlements/consumer-products/subscriptions/sirius-xm-class-action-over-lifetime-subscription-dismissed/|title=SiriusXM class action over lifetime subscription dismissed|first1=Anne|last1=Bucher|first2=Danielle|last2=Toth|date=2022-12-29|access-date=2025-03-13|work=TopClassActions.com}}</ref> SiriusXM no longer offers lifetime memberships. | |||
===Subscription cancellation (''2024'')=== | ===Subscription cancellation (''2024'')=== | ||
In November 2024, a New York judge found SiriusXM liable for the “long and burdensome” process of cancelling a SiriusXM subscription, which violated the Restore Online Shoppers' Confidence Act.<ref>https://www.theverge.com/2024/11/22/24303294/sirius-xm-cancellation-process-illegal-ny-ag</ref> The lawsuit was filed in December 2023 and it was reported it took 11 minutes to cancel over phone and 30 minutes to do so online.<ref>https://www.reuters.com/legal/sirius-xm-found-liable-new-york-lawsuit-over-subscription-cancellations-2024-11-22/</ref> | In November 2024, a New York judge found SiriusXM liable for the “long and burdensome” process of cancelling a SiriusXM subscription, which violated the Restore Online Shoppers' Confidence Act.<ref>https://www.theverge.com/2024/11/22/24303294/sirius-xm-cancellation-process-illegal-ny-ag</ref> The lawsuit was filed in December 2023 and it was reported it took 11 minutes to cancel over phone and 30 minutes to do so online.<ref>https://www.reuters.com/legal/sirius-xm-found-liable-new-york-lawsuit-over-subscription-cancellations-2024-11-22/</ref> | ||