Nixplay: Difference between revisions

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==Nixplay Terms of Service Change (March 2025)==

=== Email to customers announcing new terms ===

===Email to customers announcing new terms===

On March 13, 2025, Nixplay sent the following email to customers announcing changes to their Terms of Service:

As of March 21st, 2025, Nixplay still sells their products on Amazon with ''"unlimited"'' storage listed as a feature.<ref name=":0" /><ref name=":1">https://www.amazon.ca/Nixplay-Screen-Digital-Picture-Instantly/dp/B096DQF21Z?crid=3L7KJ43GOUQ7L&sprefix=nixplay%2Bdigital%2Btouch%2Bscreen%2Bpicture%2Bframe%2Bwith%2Bwifi%2B-%2B10%2B1%2Bphoto%2Bframe%2C%2Bconnecting%2Bfamilies%2B%26%2Bfriends%2Bblack%2Fgold%2B%2Caps%2C138&sr=8-4&th=1</ref> However, on March 13, 2025, Nixplay sent the following email to customers announcing changes to their Terms of Service changing ''"unlimited"'' to 500 MB:<ref>https://www.nixplay.ca/pages/compare-plans</ref>{{Quote|

{{Quote|

Dear [CUSTOMER],

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}}

=== What was disabled ===

===What was disabled===

*Google Photos integration was disabled unless users upgraded to a paid plan.

*Unlimited cloud storage was revoked, free users are capped at 500 MB of photos and videos.

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These changes affected all users, including those who had purchased frames under the expectation of unlimited storage and free cloud features. Archived product listings on Amazon and the official website confirm that these features were clearly advertised at time of sale.<ref>{{Cite web|url=https://www.amazon.ca/dp/B096DQF21Z|title=Nixplay Digital Picture Frame Product Page|access-date=2025-03-21|archive-url=https://web.archive.org/web/20231130015427/https://www.nixplay.co.uk/products/nixplay-10-inch-touch-screen-photo-frame|archive-date=2023-11-30}}</ref>

== False Advertising & Fraud ==

==False Advertising & Fraud==

[[File:Nixplay false advertising- sells "unlimited" after creating limits.png|alt=Nixplay advertising picture frame with "unlimited" storage even after limiting customers to 500 MB. Screenshot taken from amazon.ca product page of Nixplay product as seen on March 21st, 5:53 PM Central time|thumb|Nixplay advertising picture frame with '''"unlimited"''' storage even after limiting customers to 500 MB. Screenshot taken from amazon.ca product page of Nixplay product as seen on March 21st, 5:53 PM Central time<ref>[[:File:LOUIS VIEW OF SITE AS OF 03-21-2025 Nixplay Digital Touch Screen Picture Frame with WiFi - 10.1” Photo Frame, Connecting Families & Friends (Black Gold) Amazon.ca Electronics.pdf]]</ref> ]]

As of March 21st, 2025, one full week after Nixplay sent that email, their products are still for sale on Amazon being advertised with ''"unlimited"'' storage<ref>[[:File:LOUIS VIEW OF SITE AS OF 03-21-2025 Nixplay Digital Touch Screen Picture Frame with WiFi - 10.1” Photo Frame, Connecting Families & Friends (Black Gold) Amazon.ca Electronics.pdf]]</ref>.

As of March 21st, 2025, one full week after Nixplay sent that email, their products are still for sale on Amazon being advertised with ''"unlimited"'' storage.<ref name=":0">[[:File:LOUIS VIEW OF SITE AS OF 03-21-2025 Nixplay Digital Touch Screen Picture Frame with WiFi - 10.1” Photo Frame, Connecting Families & Friends (Black Gold) Amazon.ca Electronics.pdf]]</ref><ref name=":1" />

A Reddit post documenting the change received over 2,000 upvotes, with hundreds of users expressing frustration over the bait-and-switch nature of the update.<ref>{{Cite web|url=https://old.reddit.com/r/assholedesign/comments/1jeso4h/my_digital_frame_just_removed_the_ability_to/|title=My digital frame just removed the ability to connect to Google Photos|work=Reddit|access-date=2025-03-21}}</ref> UK customers filed formal complaints, citing violations of the Consumer Rights Act 2015 for altering a key advertised product feature post-sale.<ref>{{Cite web|url=https://old.reddit.com/r/nixplay/comments/1je3b6b/uk_legal_notice_for_nixplay/|title=UK Legal Notice for Nixplay|work=Reddit|access-date=2025-03-21}}</ref>

@@ Line 29: / Line 29: @@
 ==Nixplay Terms of Service Change (March 2025)==
-=== Email to customers announcing new terms ===
+===Email to customers announcing new terms===
-On March 13, 2025, Nixplay sent the following email to customers announcing changes to their Terms of Service:
+As of March 21st, 2025, Nixplay still sells their products on Amazon with ''"unlimited"'' storage listed as a feature.<ref name=":0" /><ref name=":1">https://www.amazon.ca/Nixplay-Screen-Digital-Picture-Instantly/dp/B096DQF21Z?crid=3L7KJ43GOUQ7L&sprefix=nixplay%2Bdigital%2Btouch%2Bscreen%2Bpicture%2Bframe%2Bwith%2Bwifi%2B-%2B10%2B1%2Bphoto%2Bframe%2C%2Bconnecting%2Bfamilies%2B%26%2Bfriends%2Bblack%2Fgold%2B%2Caps%2C138&sr=8-4&th=1</ref> However, on March 13, 2025, Nixplay sent the following email to customers announcing changes to their Terms of Service changing ''"unlimited"'' to 500 MB:<ref>https://www.nixplay.ca/pages/compare-plans</ref>{{Quote|
-{{Quote|
 Dear [CUSTOMER],
@@ Line 82: / Line 80: @@
 }}
-=== What was disabled ===
+===What was disabled===
 *Google Photos integration was disabled unless users upgraded to a paid plan.
 *Unlimited cloud storage was revoked, free users are capped at 500 MB of photos and videos.
@@ Line 90: / Line 88: @@
 These changes affected all users, including those who had purchased frames under the expectation of unlimited storage and free cloud features. Archived product listings on Amazon and the official website confirm that these features were clearly advertised at time of sale.<ref>{{Cite web|url=https://www.amazon.ca/dp/B096DQF21Z|title=Nixplay Digital Picture Frame Product Page|access-date=2025-03-21|archive-url=https://web.archive.org/web/20231130015427/https://www.nixplay.co.uk/products/nixplay-10-inch-touch-screen-photo-frame|archive-date=2023-11-30}}</ref>
-== False Advertising & Fraud ==
+==False Advertising & Fraud==
 [[File:Nixplay false advertising- sells "unlimited" after creating limits.png|alt=Nixplay advertising picture frame with "unlimited" storage even after limiting customers to 500 MB. Screenshot taken from amazon.ca product page of Nixplay product as seen on March 21st, 5:53 PM Central time|thumb|Nixplay advertising picture frame with '''"unlimited"''' storage even after limiting customers to 500 MB. Screenshot taken from amazon.ca product page of Nixplay product as seen on March 21st, 5:53 PM Central time<ref>[[:File:LOUIS VIEW OF SITE AS OF 03-21-2025 Nixplay Digital Touch Screen Picture Frame with WiFi - 10.1” Photo Frame, Connecting Families & Friends (Black Gold) Amazon.ca Electronics.pdf]]</ref> ]]
-As of March 21st, 2025, one full week after Nixplay sent that email, their products are still for sale on Amazon being advertised with ''"unlimited"'' storage<ref>[[:File:LOUIS VIEW OF SITE AS OF 03-21-2025 Nixplay Digital Touch Screen Picture Frame with WiFi - 10.1” Photo Frame, Connecting Families & Friends (Black Gold) Amazon.ca Electronics.pdf]]</ref>.
+As of March 21st, 2025, one full week after Nixplay sent that email, their products are still for sale on Amazon being advertised with ''"unlimited"'' storage.<ref name=":0">[[:File:LOUIS VIEW OF SITE AS OF 03-21-2025 Nixplay Digital Touch Screen Picture Frame with WiFi - 10.1” Photo Frame, Connecting Families & Friends (Black Gold) Amazon.ca Electronics.pdf]]</ref><ref name=":1" />
 A Reddit post documenting the change received over 2,000 upvotes, with hundreds of users expressing frustration over the bait-and-switch nature of the update.<ref>{{Cite web|url=https://old.reddit.com/r/assholedesign/comments/1jeso4h/my_digital_frame_just_removed_the_ability_to/|title=My digital frame just removed the ability to connect to Google Photos|work=Reddit|access-date=2025-03-21}}</ref> UK customers filed formal complaints, citing violations of the Consumer Rights Act 2015 for altering a key advertised product feature post-sale.<ref>{{Cite web|url=https://old.reddit.com/r/nixplay/comments/1je3b6b/uk_legal_notice_for_nixplay/|title=UK Legal Notice for Nixplay|work=Reddit|access-date=2025-03-21}}</ref>