Doordash: Difference between revisions

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| Official Website =https://www.doordash.com/

| Logo =Doordash.png

}}DoorDash was founded in June 2013, initially starting as PaloAltoDelivery.com before rebranding to Doordash. The company was founded by three Stanford students Tony Xu, Andy Fang, and Stanley Tang. Its focus is delivery on a wide variety of items, some items include fresh meals from nearby restaurants, groceries, convenience store items, OTC (Over the Counter) medicines, flowers, etc... This service mainly operates in locations within the U.S. (United States), Canada, and Australia.

}}[https://www.doordash.com/ DoorDash] was founded in June 2013, initially starting as PaloAltoDelivery.com before rebranding to Doordash. The company was founded by three Stanford students Tony Xu, Andy Fang, and Stanley Tang. Its focus is delivery on a wide variety of items, some items include fresh meals from nearby restaurants, groceries, convenience store items, OTC (Over the Counter) medicines, flowers, etc... This service mainly operates in locations within the U.S. (United States), Canada, and Australia.

~~Links to be used / cited later~~

==Consumer-impact summary==

Over the years of operation DoorDash has found itself in many controversial consumer and workers violations. Some of the most notable being:

https://~~www~~.~~youtube~~.com/~~watch?v=A-gPld7e3do~~

* Withholding contractors funds (up to weeks or months) for delivering orders

* Lack of Business transparency especially with delivery fees confusing the consumer

* Adding restaurants to their platform to order without the business's consent

* Using driver tips to cover the cost of other deliveries

* Taking advantage of financially challenged consumers by using [https://wiki.rossmanngroup.com/wiki/Buy_Now_Pay_Later BNPL] (Buy Now Pay Later) services

~~https://nypost.com/2025/03/24/lifestyle/doordash-now-offering-eat-now-pay-later-payments-through-klarna/~~

==Incidents==

https://www.~~newsweek~~.com/~~lawsuit~~-~~doordash~~-~~sue~~-~~iphone~~-~~android~~-~~1805387<nowiki/>{{Placeholder box~~|~~An introductory paragraph starting with "'''{{PAGENAME~~}}~~''' is a ...<ref name":0">ref goes here~~</ref>~~"}}~~

=== Withholding funds for contracted drivers<ref name=":0">{{Cite web |last=Glenn |first=Lindey |date=2025-03-31 |title=DoorDash’s $1 BILLION Lawsuit: Exposing DoorDash’s Predatory Business Model |url=https://www.youtube.com/watch?v=A-gPld7e3do |url-status=live |access-date=2025-04-04 |website=Youtube}}</ref> ===

==~~Consumer~~-~~impact summary~~==

=== Charging users multiple unclear "fees" for delivery<ref name=":0" /><ref>{{Cite web |last=Mayer |first=Chloe |date=2023-06-09 |title=DoorDash Faces $1B Lawsuit Over Delivery Fees: 'Dupes Naive Consumers' - Newsweek |url=https://www.newsweek.com/lawsuit-doordash-sue-iphone-android-1805387 |url-status=live |access-date=2025-04-04 |website=Newsweek}}</ref> ===

{{~~Placeholder box~~|~~Overview of concerns that arise from the company's conduct regarding (if applicable)~~:

* User freedom

=== Adding restaurants to their platform without other business's consent<ref>{{Cite web |last=Pershan |first=Caleb |date=2020-01-29 |title=Delivery Apps Keep Adding Restaurants Without Their Consent - Eater |url=https://www.eater.com/2020/1/29/21113416/grubhub-seamless-kin-khao-online-delivery-mistake-doordash |url-status=live |access-date=2025-04-04 |website=EATER}}</ref> ===

* User privacy

* Business model

=== Subsidizing driver tips to payout other dashers for deliveries with little or no tips<ref name=":0" /> ===

* Market control}}

=== Using BNPL services to target the financially challenged consumers<ref>{{Cite web |last=Steinberg |first=Brooke |date=2025-03-24 |title=DoorDash now offering eat now, pay later payments through Klarna |url=https://nypost.com/2025/03/24/lifestyle/DoorDash-now-offering-eat-now-pay-later-payments-through-klarna/ |url-status=live |access-date=2025-04-04 |website=New York Post}}</ref> ===

==~~Incidents~~==

=== Using Dashpass subscription model to surcharge business's on order commissions<ref>{{Cite web |last=Kelso |first=Alicia |date=2020-12-07 |title=DoorDash hit with cease-and-desist letter from DC attorney general {{!}} Restaurant Dive |url=https://www.restaurantdive.com/news/doordash-could-use-dashpash-as-a-workaround-to-delivery-fee-caps/591701/ |url-status=live |access-date=2025-04-04 |website=Restaurant Dive}}</ref> ===

{{Placeholder box|If the company page is short enough and/or the incident is not deserving of its own page, add incidents below in sub-sections (including the points outlined in [[Consumer_Action_Taskforce:Sample/Incident/Help|the incident help page]]) without linking/creating an incident page.

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If the company has numerous incidents then format them in a table (see [[Amazon]] for an example). }}

~~This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].~~

==Products==

===~~Example incident one (''date'')~~===

~~{{Main|link to the main article}}~~

~~Short summary of the incident (could be the same as the summary preceding the article).~~

~~===Example incident two (''date'')===~~

~~...~~

==~~Products~~==

=== Dashpass (2018) ===

{{Placeholder box|This is a list of the company's product lines '''with articles on this wiki'''.

* [[Example product line one]] (release date): Short summary of the product's incidents.

@@ Line 6: / Line 6: @@
 | Official Website =https://www.doordash.com/
 | Logo =Doordash.png
-}}DoorDash was founded in June 2013, initially starting as PaloAltoDelivery.com before rebranding to Doordash. The company was founded by three Stanford students Tony Xu, Andy Fang, and Stanley Tang. Its focus is delivery on a wide variety of items, some items include fresh meals from nearby restaurants, groceries, convenience store items, OTC (Over the Counter) medicines, flowers, etc... This service mainly operates in locations within the U.S. (United States), Canada, and Australia.
+}}[https://www.doordash.com/ DoorDash] was founded in June 2013, initially starting as PaloAltoDelivery.com before rebranding to Doordash. The company was founded by three Stanford students Tony Xu, Andy Fang, and Stanley Tang. Its focus is delivery on a wide variety of items, some items include fresh meals from nearby restaurants, groceries, convenience store items, OTC (Over the Counter) medicines, flowers, etc... This service mainly operates in locations within the U.S. (United States), Canada, and Australia.
-Links to be used / cited later
+==Consumer-impact summary==
+Over the years of operation DoorDash has found itself in many controversial consumer and workers violations. Some of the most notable being:
-https://www.youtube.com/watch?v=A-gPld7e3do
+* Withholding contractors funds (up to weeks or months) for delivering orders
+* Lack of Business transparency especially with delivery fees confusing the consumer
+* Adding restaurants to their platform to order without the business's consent
+* Using driver tips to cover the cost of other deliveries
+* Taking advantage of financially challenged consumers by using [https://wiki.rossmanngroup.com/wiki/Buy_Now_Pay_Later BNPL] (Buy Now Pay Later) services
-https://nypost.com/2025/03/24/lifestyle/doordash-now-offering-eat-now-pay-later-payments-through-klarna/
+==Incidents==
-https://www.newsweek.com/lawsuit-doordash-sue-iphone-android-1805387<nowiki/>{{Placeholder box|An introductory paragraph starting with "'''{{PAGENAME}}''' is a ...<ref name":0">ref goes here</ref>"}}
+=== Withholding funds for contracted drivers<ref name=":0">{{Cite web |last=Glenn |first=Lindey |date=2025-03-31 |title=DoorDash’s $1 BILLION Lawsuit: Exposing DoorDash’s Predatory Business Model |url=https://www.youtube.com/watch?v=A-gPld7e3do |url-status=live |access-date=2025-04-04 |website=Youtube}}</ref> ===
-==Consumer-impact summary==
+=== Charging users multiple unclear "fees" for delivery<ref name=":0" /><ref>{{Cite web |last=Mayer |first=Chloe |date=2023-06-09 |title=DoorDash Faces $1B Lawsuit Over Delivery Fees: 'Dupes Naive Consumers' - Newsweek |url=https://www.newsweek.com/lawsuit-doordash-sue-iphone-android-1805387 |url-status=live |access-date=2025-04-04 |website=Newsweek}}</ref> ===
-{{Placeholder box|Overview of concerns that arise from the company's conduct regarding (if applicable):
-* User freedom
+=== Adding restaurants to their platform without other business's consent<ref>{{Cite web |last=Pershan |first=Caleb |date=2020-01-29 |title=Delivery Apps Keep Adding Restaurants Without Their Consent  - Eater |url=https://www.eater.com/2020/1/29/21113416/grubhub-seamless-kin-khao-online-delivery-mistake-doordash |url-status=live |access-date=2025-04-04 |website=EATER}}</ref> ===
-* User privacy
-* Business model
+=== Subsidizing driver tips to payout other dashers for deliveries with little or no tips<ref name=":0" /> ===
-* Market control}}
+=== Using BNPL services to target the financially challenged consumers<ref>{{Cite web |last=Steinberg |first=Brooke |date=2025-03-24 |title=DoorDash now offering eat now, pay later payments through Klarna |url=https://nypost.com/2025/03/24/lifestyle/DoorDash-now-offering-eat-now-pay-later-payments-through-klarna/ |url-status=live |access-date=2025-04-04 |website=New York Post}}</ref> ===
-==Incidents==
+=== Using Dashpass subscription model to surcharge business's on order commissions<ref>{{Cite web |last=Kelso |first=Alicia |date=2020-12-07 |title=DoorDash hit with cease-and-desist letter from DC attorney general {{!}} Restaurant Dive |url=https://www.restaurantdive.com/news/doordash-could-use-dashpash-as-a-workaround-to-delivery-fee-caps/591701/ |url-status=live |access-date=2025-04-04 |website=Restaurant Dive}}</ref> ===
 {{Placeholder box|If the company page is short enough and/or the incident is not deserving of its own page, add incidents below in sub-sections (including the points outlined in [[Consumer_Action_Taskforce:Sample/Incident/Help|the incident help page]]) without linking/creating an incident page.
@@ Line 30: / Line 36: @@
 If the company has numerous incidents then format them in a table (see [[Amazon]] for an example). }}
-This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].
+==Products==
-===Example incident one (''date'')===
-{{Main|link to the main article}}
-Short summary of the incident (could be the same as the summary preceding the article).
-===Example incident two (''date'')===
-...
-==Products==
+=== Dashpass (2018) ===
 {{Placeholder box|This is a list of the company's product lines '''with articles on this wiki'''.
 * [[Example product line one]] (release date): Short summary of the product's incidents.