Brainly: Difference between revisions

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==Incidents==

{{Placeholder box|If the company page is short enough and/or the incident is not deserving of its own page, add incidents below in sub-sections (including the points outlined in [[Consumer_Action_Taskforce:Sample/Incident/Help|the incident help page]]) without linking/creating an incident page.

If the company has various incidents listed and/or this page is getting too long, create subsections linking to each incident while linking to the main article and including a short summary. To link to the page use the "Hatnote" or "Main" templates.

~~If the company has numerous incidents then format them in a table (see [[Amazon]] for an example). }}~~

This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].

===Concerning TOS===

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If you need examples of questions to test, please check the questions tab under my old Brainly account 'J4mesTDG', as I have posted some questions from these platforms to Brainly. -->

===~~Frequently charging accounts~~ for premium despite ~~users requesting cancellation~~===

===Auto-renewal deceptive billing===

~~Stub~~, ~~to be worked on, check discuss tab for details~~

Reported by consumers on several platforms, including the Better Business Bureau (BBB),<ref>https://www.bbb.org/us/ny/brooklyn/profile/educational-technology/brainlycom-0121-87151719/complaints</ref> Trustpilot,<ref>https://www.trustpilot.com/review/brainly.com?stars=1</ref> and Complaints Board,<ref>https://www.complaintsboard.com/brainly-b136175#filter</ref> Brainly has repeatedly charged users for premium content after they cancelled their subscription. Notably seen on the BBB, a user had an account charged by Brainly, notably with no refunds despite the account being fraudulently being created with their credentials.<ref>{{Cite web |last=Anonymous |date=Jun 14, 2024 |title=BBB Complaint |url=https://www.bbb.org/us/ny/brooklyn/profile/educational-technology/brainlycom-0121-87151719/complaints#0121_87151719_21848927 |access-date=May 4, 2025 |website=Better Business Bureau}}</ref>

===Difficulty to delete accounts===

@@ Line 18: / Line 18: @@
 ==Incidents==
-{{Placeholder box|If the company page is short enough and/or the incident is not deserving of its own page, add incidents below in sub-sections (including the points outlined in [[Consumer_Action_Taskforce:Sample/Incident/Help|the incident help page]]) without linking/creating an incident page.
-If the company has various incidents listed and/or this page is getting too long, create subsections linking to each incident while linking to the main article and including a short summary. To link to the page use the "Hatnote" or "Main" templates.
-If the company has numerous incidents then format them in a table (see [[Amazon]] for an example). }}
 This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].
 ===Concerning TOS===
@@ Line 40: / Line 34: @@
 If you need examples of questions to test, please check the questions tab under my old Brainly account 'J4mesTDG', as I have posted some questions from these platforms to Brainly.  -->
-===Frequently charging accounts for premium despite users requesting cancellation===
+===Auto-renewal deceptive billing===
-Stub, to be worked on, check discuss tab for details
+Reported by consumers on several platforms, including the Better Business Bureau (BBB),<ref>https://www.bbb.org/us/ny/brooklyn/profile/educational-technology/brainlycom-0121-87151719/complaints</ref> Trustpilot,<ref>https://www.trustpilot.com/review/brainly.com?stars=1</ref> and Complaints Board,<ref>https://www.complaintsboard.com/brainly-b136175#filter</ref> Brainly has repeatedly charged users for premium content after they cancelled their subscription. Notably seen on the BBB, a user had an account charged by Brainly, notably with no refunds despite the account being fraudulently being created with their credentials.<ref>{{Cite web |last=Anonymous |date=Jun 14, 2024 |title=BBB Complaint |url=https://www.bbb.org/us/ny/brooklyn/profile/educational-technology/brainlycom-0121-87151719/complaints#0121_87151719_21848927 |access-date=May 4, 2025 |website=Better Business Bureau}}</ref>
 ===Difficulty to delete accounts===