Consumer_Action_Taskforce

Samsung: Difference between revisions

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==== Repairability ====
==== Repairability ====
'''Status:''' Concerns
'''Status:''' Concerns
Concerns have been raised over Samsung's business practices towards serviceability that trade organizations like '''iFixit''', '''Repair.org'''<ref name=":0">https://www.ifixit.com/News/96162/were-ending-our-samsung-collaboration#:~:text=It's%20with%20a%20heavy%20wrench,party%20parts%20and%20tools%20distributor. </ref> and repair industry professionals Like Jesse Cruz the owner of '''VCC Board Repairs''' <ref>https://www.youtube.com/@VCCBoardRepairs</ref>  Fromer Samsung Indepent Genuine Service Program technicians, like ADRDaniel owner of '''Advanced'''
'''Device Repai'''r<ref name=":1">https://www.youtube.com/watch?v=1ITmGXHSmL0&t=53s<nowiki/>- Louis reads samsung Authorized independent service technicians  complaint about samsung in an email from ADRdaniel</ref> <ref name=":2">https://www.youtube.com/@ADRdaniel</ref> have described of as Anti-consumer<ref name=":0" /><ref name=":1" />, and Anti-competitive.<ref name=":1" /><ref name=":0" />
'''Category:''' Smartphones


* The majority of Samsung Phones have components glued in place, making disassembly, and reassembly difficult.<ref>https://www.ifixit.com/News/44164/what-you-should-know-before-you-fix-samsung-phones</ref><ref>https://www.theregister.com/2021/03/12/ifixit_samsung_galaxy_s21_ultra/</ref>
* The majority of Samsung Phones have components glued in place, making disassembly, and reassembly difficult.<ref>https://www.ifixit.com/News/44164/what-you-should-know-before-you-fix-samsung-phones</ref><ref>https://www.theregister.com/2021/03/12/ifixit_samsung_galaxy_s21_ultra/</ref>
* Samsung has imposed strict conditions on Authorized repair vendors, such as requiring technicians to fully dismantle devices, and submit handwritten letters if they encounter non-genuine parts during repairs.<ref>https://www.theverge.com/samsung/2024/5/23/24163372/samsung-repair-snitch-aftermarket-parts</ref>
* Samsung has imposed strict conditions on Authorized repair vendors, such as requiring technicians to fully dismantle devices<ref>https://www.404media.co/samsung-requires-independent-repair-shops-to-share-customer-data-snitch-on-people-who-use-aftermarket-parts-leaked-contract-shows/</ref>, and submit handwritten letters if they encounter non-genuine parts during repairs.<ref>https://www.theverge.com/samsung/2024/5/23/24163372/samsung-repair-snitch-aftermarket-parts</ref>https://www.404media.co/content/images/2024/05/Screenshot-2024-05-23-at-9.13.41-AM.png<!-- can we embed or directly upload this image?  --> - a portion of Samsung's genuine parts authorized service provider contract or Independent Service Provider Network  (for smartphone repair shops) which requires complete disassembly of any devices found to contain 3rd party parts. this means legally, authorized service providers are contractually required to not reinstall any 3rd party replacement part.  this causes these business if they choose not to breach their contract to return customers property disassembled or require customers to pay to have a genuine samsung part installed independent of necessity. This practice causes the customers who have previously choose to purchase non-authorized repair  parts  and service unexpected and undue stress in convince and repair costs.
* Genuine self repair Smartphone displays available through Samsung's self service parts store<ref name=":3">https://samsungparts.com/products/gh82-33385a#</ref>  are 2x times more expensive ( Samsung Genuine Part :$370.95<ref name=":3" /> Mobilesentrix: $182.02'''<ref name=":4">https://www.mobilesentrix.com/oled-assembly-without-frame-compatible-for-samsung-galaxy-s24-ultra-service-pack-all-colors</ref>'''  )  than identical, new parts from third parties such as Mobilesentrix, who have '''allegedly''' purchased from Samsung's own manufacturing or service partners having 95% of the global market share of OLED display manufacturing <ref name=":4" /> <ref name=":5">https://www.ifixit.com/News/16303/samsung-iphone-x-oled-screens-too-expensive</ref> "These "service packs" from mobile sentrix are without a doubt new OEM samsung displays" according to a Fromer Samsung authorized technician<ref name=":2" />  ''"With no viable aftermarket parts and few refurbished screens to compete with, alongside control of the pricing and supply, Samsung has few reasons to make replacements affordable for phones it and its shareholders want people to keep buying new. "''  <ref name=":5" />
** Samsung's self service repair part selection for their flagship models (such as the galaxy s24 ultra for example) [[:File:No product photos.png|provide no photos]], detailed descriptions or distinction between tools<ref>https://samsungparts.com/products/gh82-33544a</ref> for these models services or parts<ref>https://samsungparts.com/products/gh59-15734a</ref> for said model.   
*** Samsungs genuine parts store lists exactly 100 sub models of Galaxy s24 using their alternate longer, 14 digit, and more confusing model numbers in their part compatibility charts these numbers specifying carrier, region, sub region & color distinctions which are in no way necessary or useful information to any buyer of self service parts. <ref>https://samsungparts.com/products/gh82-33385a</ref>  where as '''comprehensive''' list of all models (in the table below) from all regions lists only '''nine''' distinct models with their legible 7 digit part number: <ref>https://www.gsmarena.com/samsung_galaxy_s24_ultra-12771.php</ref> for the display replacement in question the part is '''universal''' to all submodels.  <ref name=":4" />
{| class="wikitable"
|SM-S928B, SM-S928B/DS, SM-S928U, SM-S928U1, SM-S928W, SM-S928N, SM-S9280, SM-S928E, SM-S928E/DS
|}
[[File:Alternate model numbers 2.png|center|frame|alternate model numbers in  samsungparts.com self service parts store.<ref>https://samsungparts.com/products/gh82-33385a</ref>]]
 
 
 
 
'''Category:''' Home appliances
 
* according to ifixit Samsung repair documentation, schematic diagrams and service parts were cited their survey in collaboration with PIRG<ref>https://pirg.org/campaigns/right-to-repair/</ref>, and Repair.org<ref>https://www.repair.org/restricting-access</ref>, of professional repair technicians as "difficult to find service documentation" <ref name=":6">New article from ifixit
 
https://www.ifixit.com/News/71693/appliance-repair-pros-struggle-to-find-lg-and-samsung-documentation
 
The investigation by US PIRG, iFixit and Repair.org https://www.regulations.gov/comment/FTC-2022-0061-0033
 
Which is sourced from the below letter to the united states FTC


Concerns have been raised over Samsung's business practices that some <!-- Who? --> have described of as Anti-consumer{{Citation needed}}, and Anti-competitive.{{Citation needed}}
https://valkyrie.cdn.ifixit.com/media/2023/01/30193712/Repair-Coalition-Letter-for-FTC-Energy-Guide-Ruling-ANPR-R611004.pdf</ref>
* Repair manuals surveyed repair professionals where able to acquire from manufactures including samsung: "Even when they get access to those manuals, technicians sometimes don’t find the information they need. Repair manuals are often lacking fault codes and schematic diagrams needed to complete repairs." <ref name=":6" />


=== Examples of Anti-consumer practices ===
=== Examples of Anti-consumer practices ===
<ul>
<ul>
<li> Oposition of pro-consumer legislation in the United States{{Citation needed}}</li>
<li> Opposition of pro-consumer legislation in the United States{{Citation needed}}</li>
<li> Retroactive implementation of forced arbitration clauses in a mid-cycle update to its OneUI 5 Android Software{{Citation needed}}, limiting users' legal power. </li>
<li> Retroactive implementation of forced arbitration clauses in a mid-cycle update to its OneUI 5 Android Software{{Citation needed}}, limiting users' legal power. </li>
<li> Imposition of strict conditions on "authorized" repair vendors{{Citation needed}}, such as requiring technicians to fully dismantle devices, and submit handwritten letters if they encounter non-genuine parts during repairs.</li>
<li> Imposition of strict conditions on "authorized" repair vendors<ref name=":1" />, such as requiring technicians to fully dismantle devices, and submit handwritten letters if they encounter non-genuine parts during repairs.<ref>https://www.youtube.com/watch?v=uNIcJhy8L44&t=87s</ref> Additionally, disallowing authorized repair vendors to assist customers with filing claims or conduct repairs for in-warranty hardware issues on customers Samsung smartphones<ref name=":1" />.</li>
</ul>
</ul>
Other allegations include practices like having technicians deliberately scratch customers' TVs with tools to void warranties, and astroturfing online. <!--This needs to be reworded and include sources-->
Other allegations include practices like having technicians deliberately scratch customers' TVs with tools to void warranties, and astroturfing online. <!--This needs to be reworded and include sources-->
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[[Category:Samsung]]
[[Category:Samsung]]
[[Category:Articles in need of additional work]]
[[Category:Articles in need of additional work]]
<references />
Retrieved from "https://consumerrights.wiki/wiki/Samsung"