User:Sojourna: Difference between revisions

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After having played since 2004, I have chosen to not renew my World of WarCraft subscription due to Blizzard Entertainment's treatment of players such as myself regarding what our support group has come to call the "Great Blizzard Bank Heist". What happened was that when Patch 11.0.2 was released on August 13, 2024, a bug caused the contents of one's guild bank(s) to go missing to varying degrees of severity (up to ''everything''). This issue was reported both using the in-game support and the Bug Report forum. The only official acknowledgement of the problem was a rather obscure support article that was created on August 17.

Save for a "blue post" from a Customer Support agent on the European forums who said that work on was ongoing, what followed was silence for over a month.

Save for a "blue post" from a Customer Support agent on the European forums who said that work was ongoing, what followed was silence for over a month.

On September 20, 2024, a Community Manager posted and pinned an official statement in the General Discussion ("GD") forum explaining the cause of the bug and to expect restoration mail sent to the Guild Master later that same day. Due to the weasel-worded nature of the statement fit for a legal department's ''magnum opus'', those of us affected by the game's first ever data loss -- because that was what it was -- had our expectations dashed by reality. The "incomplete restoration for some" had seemingly implied that most everyone would get all their deleted items back when, in actuality, no one was made whole and the very few that were sent ''any'' mail was in minuscule amounts compared to the losses suffered. (And even its execution was faulty, but I don't wish to go into the weeds here.)

@@ Line 15: / Line 15: @@
 After having played since 2004, I have chosen to not renew my World of WarCraft subscription due to Blizzard Entertainment's treatment of players such as myself regarding what our support group has come to call the "Great Blizzard Bank Heist". What happened was that when Patch 11.0.2 was released on August 13, 2024, a bug caused the contents of one's guild bank(s) to go missing to varying degrees of severity (up to ''everything''). This issue was reported both using the in-game support and the Bug Report forum. The only official acknowledgement of the problem was a rather obscure support article that was created on August 17.
-Save for a "blue post" from a Customer Support agent on the European forums who said that work on was ongoing, what followed was silence for over a month.
+Save for a "blue post" from a Customer Support agent on the European forums who said that work was ongoing, what followed was silence for over a month.
 On September 20, 2024, a Community Manager posted and pinned an official statement in the General Discussion ("GD") forum explaining the cause of the bug and to expect restoration mail sent to the Guild Master later that same day. Due to the weasel-worded nature of the statement fit for a legal department's ''magnum opus'', those of us affected by the game's first ever data loss -- because that was what it was -- had our expectations dashed by reality. The "incomplete restoration for some" had seemingly implied that most everyone would get all their deleted items back when, in actuality, no one was made whole and the very few that were sent ''any'' mail was in minuscule amounts compared to the losses suffered. (And even its execution was faulty, but I don't wish to go into the weeds here.)