Discontinuation of Samsung Gear 360 Software and Services

⚠️ Article status notice: This article has been marked as incomplete

This article needs additional work for its sourcing and verifiability to meet the wiki's Content Guidelines and be in line with our Mission Statement for comprehensive coverage of consumer protection issues.

This notice will be removed once sufficient documentation has been added to establish the systemic nature of these issues. Once you believe the article is ready to have its notice removed, visit the discord and post to the #appeals channel.

Learn more ▼

This Article Requires Additional Verification

---

This article has been flagged due to verification concerns. While the topic might have merit, the claims presented lack citations that live up to our standards, or rely on sources that are questionable or unverifiable by our standards. Articles must meet the Moderator Guidelines and Mission statement; factual accuracy and systemic relevance are required for inclusion here!

Why This Article Is In Question

---

Articles in this wiki are required to:

• Provide verifiable & credible evidence to substantiate claims.
• Avoid relying on anecdotal, unsourced, or suspicious citations that lack legitimacy.
• Make sure that all claims are backed by reliable documentation or reporting from reputable sources.

Examples of issues that trigger this notice:

• A topic that heavily relies on forum posts, personal blogs, or other unverifiable sources.
• Unsupported claims with no evidence or citations to back them up.
• Citations to disreputable sources, like non-expert blogs or sites known for spreading misinformation.

How You Can Improve This Article

---

To address verification concerns:

• Replace or supplement weak citations with credible, verifiable sources.
• Make sure that claims are backed by reputable reporting or independent documentation.
• Provide additional evidence to demonstrate systemic relevance and factual accuracy. For example:
  • Avoid: Claims based entirely on personal anecdotes or hearsay without supporting documentation.
  • Include: Corporate policies, internal communications, receipts, repair logs, verifiable video evidence, or credible investigative reports.

If you believe this notice has been placed in error, or once the article has been updated to address these concerns, please visit the #appeals channel on our Discord server: Join here.

Background

The Samsung Gear 360 is a 360-degree camera first released in 2016, designed to capture immersive photos and videos. It relied on the Gear 360 mobile app and the ActionDirector software for editing, firmware updates, and feature management. Many features also required connectivity to Samsung servers for activation, GPS syncing, and cloud services. Over time, reliance on these digital services meant that the camera’s functionality was partly dependent on software support and server availability.

Incident

Discontinuation of Samsung Gear 360 software and servers, limiting device functionality without prior notice.

Company's response

Samsung stated that the Gear 360 app would no longer receive updates and that support for the ActionDirector software would end, but provided no detailed timeline for all affected features.

Lawsuit

As of now, there are no known lawsuits related to Samsung’s discontinuation of Gear 360 updates and server support.

Consumer response

People were frustrated and upset that Samsung just shut down updates and servers without warning. Many complained online about losing features, and some even tried to hack or reverse-engineer the software to get it working again

References

https://www.sammobile.com/news/samsung-no-longer-release-updates-gear-360-app/?utm_source=google.com https://www.androidheadlines.com/2020/07/samsung-discontinues-new-update-for-gear-360-app.html?utm_source=google.com https://eu.community.samsung.com/t5/mobile-apps-services/gear-360-app/td-p/5857614?utm_source=google.com