SumUp blocks card readers: Difference between revisions
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Those same card readers, according to them, cannot be unblocked nor repaired, and need to be replaced, depending on their own warranty coverage. | Those same card readers, according to them, cannot be unblocked nor repaired, and need to be replaced, depending on their own warranty coverage. | ||
== Background == | ==Background== | ||
==SumUp first launched their "3G" model back in 2018. This was the company's launch into the physical card reader world. Merchants can allow their customers to make payments by inserting the card into the card reader, or by paying using the "Contactless" feature.== | |||
==However, the issue above affects even the most recent models, including the "Air", the "Solo Lite" (which replaced the "Air" model), and the "Solo". It is yet to be confirmed if their most recent model, the "SumUp Terminal", is affected by this.== | |||
==[Incident]== | ==[Incident]== | ||
{{Ph-I-I}} | {{Ph-I-I}} | ||
Revision as of 15:07, 16 August 2025
SumUp, a British technology company headquartered in London, sells card readers and a number of online payment and bank account systems for merchants and businesses.
Although their services have increased in recent years, their main business is the selling of card readers.
Their card readers seem to block themselves at random, with the error message "Device blocked. Please contact support."
Upon contacting their customer support, merchants are informed that the card readers become blocked due to "being dropped or exposed to low/high temperatures", which most users state doesn't happen.
Those same card readers, according to them, cannot be unblocked nor repaired, and need to be replaced, depending on their own warranty coverage.
Background
SumUp first launched their "3G" model back in 2018. This was the company's launch into the physical card reader world. Merchants can allow their customers to make payments by inserting the card into the card reader, or by paying using the "Contactless" feature.
However, the issue above affects even the most recent models, including the "Air", the "Solo Lite" (which replaced the "Air" model), and the "Solo". It is yet to be confirmed if their most recent model, the "SumUp Terminal", is affected by this.
[Incident]
[Company]'s response
Lawsuit
Consumer response
References