Cox Communications: Difference between revisions
ArborisArch (talk | contribs) Added Cox Communications page |
ArborisArch (talk | contribs) Added the lack of click-to-cancel policy, throttling speed, and privacy policy concerns w/ sources |
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|Website=https://www.cox.com/ | |Website=https://www.cox.com/ | ||
|Description=Cox Communications is an Atlanta-based American telecommunications company which provides internet, TV, and phone services. | |Description=Cox Communications is an Atlanta-based American telecommunications company which provides internet, TV, and phone services. | ||
}} | }}Cox Communications is an Atlanta-based American telecommunications company which provides internet, TV, home automation, and phone services. | ||
==Consumer-impact summary== | == Consumer-impact summary == | ||
{{ | Cox does not have a [[click-to-cancel]] policy for canceling services, instead requiring you to either call support, live chat with an agent online, or visit a physical store. <ref>{{Cite web |title=Disconnect or Cancel Service |url=https://www.cox.com/residential/support/disconnect-or-cancel-service.html |url-status=live |access-date=2025-08-16}}</ref> During the call, chat, or visit, the customer service representative will attempt to convince you to keep the service. If you live chat from the website, they will request your account information even if you are signed-in. | ||
== | Cox has decreased the internet speed of entire neighborhoods due to a few customers using excessive data. <ref>{{Cite news |last=Brodkin |first=Jon |date=2020-06-08 |title=Cox slows Internet speeds in entire neighborhoods to punish any heavy users |url=https://arstechnica.com/tech-policy/2020/06/cox-slows-internet-speeds-in-entire-neighborhoods-to-punish-any-heavy-users/ |url-status=live |access-date=2025-08-16 |work=Ars Technica}}</ref> | ||
Cox and its affiliates collects certain information, such as, "referring URL, clicks, cursor movement, and scrolling activity" to "deliver relevant ads and other content to you on the Online Service and certain third-party services."<ref>{{Cite web |title=Cox Online Privacy Policy |url=https://www.cox.com/aboutus/policies/online-privacy-policy.html#section1b |access-date=2025-08-16}}</ref> | |||
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==Incidents== | |||
==Products== | ==Products== | ||
==See also== | |||
[[AT&T]] | |||
[[Spectrum]] | |||
[[Verizon]] | |||
==References== | ==References== | ||
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[[Category:{{PAGENAME}}]] | [[Category:{{PAGENAME}}]] | ||
[[Category:Mobile phone companies]] | |||
[[Category:Internet service providers]] | |||
[[Category:Telecommunications companies]] | |||
Revision as of 17:55, 16 August 2025
| Basic information | |
|---|---|
| Founded | |
| Legal Structure | Subsidiary |
| Industry | Telecommunications |
| Official website | https://www.cox.com/ |
Cox Communications is an Atlanta-based American telecommunications company which provides internet, TV, home automation, and phone services.
Consumer-impact summary
Cox does not have a click-to-cancel policy for canceling services, instead requiring you to either call support, live chat with an agent online, or visit a physical store. [1] During the call, chat, or visit, the customer service representative will attempt to convince you to keep the service. If you live chat from the website, they will request your account information even if you are signed-in.
Cox has decreased the internet speed of entire neighborhoods due to a few customers using excessive data. [2]
Cox and its affiliates collects certain information, such as, "referring URL, clicks, cursor movement, and scrolling activity" to "deliver relevant ads and other content to you on the Online Service and certain third-party services."[3]
Incidents
Products
See also
References
- ↑ "Disconnect or Cancel Service". Retrieved 2025-08-16.
{{cite web}}: CS1 maint: url-status (link) - ↑ Brodkin, Jon (2020-06-08). "Cox slows Internet speeds in entire neighborhoods to punish any heavy users". Ars Technica. Retrieved 2025-08-16.
{{cite news}}: CS1 maint: url-status (link) - ↑ "Cox Online Privacy Policy". Retrieved 2025-08-16.