Mercedes Benz: Difference between revisions
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==Incidents== | ==Incidents== | ||
===Subscription Required for EQS Rear-Wheel Steering (July 2021)=== | ===Subscription Required for EQS Rear-Wheel Steering (July 2021)=== | ||
In July 2021, Mercedes-Benz announced in Europe that it will cost €489 ($575) annually to unlock the full capabilities of the rear wheels. By default, all Mercedes-Benz vehicles have the hardware capability to do full 10-degree rear-wheel steering; however, they are software-locked to 4.5 degrees without payment. | In July 2021, Mercedes-Benz announced in Europe that it will cost €489 ($575) annually to unlock the full capabilities of the rear wheels.<ref>{{Cite web |last=Tsui |first=Chris |date=2021-07-26 |title=Full Rear-Wheel Steering on Mercedes EQS Will Be $575 Annual Subscription in Germany: Report |url=https://www.thedrive.com/tech/41678/full-rear-wheel-steering-on-mercedes-eqs-will-be-575-annual-subscription-in-germany-report |url-status=live |archive-url=https://archive.is/72Osg |archive-date=2021-07-27 |access-date=2025-08-20 |website=The Drive}}</ref> By default, all Mercedes-Benz vehicles have the hardware capability to do full 10-degree rear-wheel steering; however, they are software-locked to 4.5 degrees without payment. | ||
===App disabled (February 2025)=== | ===App disabled (February 2025)=== | ||
In February 2025, Mercedes-Benz switched off support for the accompanying app<ref>{{cite web|last=Kunkel|first=Christina|date=18 Feb 2025|title=Wie Mercedes seine Smart-Kunden verärgert (How Mercedes angers its "Smart" costumers)|url=https://www.sueddeutsche.de/wirtschaft/smart-app-mercedes-eq-abschaltung-nachruestung-li.3200936?reduced=true|website=Sueddeutsche Zeitung|archive-url=https://archive.ph/xB9x2|archive-date=18 Feb 2025|access-date=19 Feb 2025|language=de}}</ref> for some of their Smart brand car models after a very short time, even though the cars are almost brand new. In the comments of the linked article, user Norbert Endres mentions the same thing happening for the previous model Smart ED 451 in 2019. According to him, the company hotline suggested he buy a new car of model Smart EQ 453 to resolve the problem when he confronted them. Another user complains about a similar incident where all digital features were disabled in the premium class models of the series E-Klasse 212. | In February 2025, Mercedes-Benz switched off support for the accompanying app<ref>{{cite web|last=Kunkel|first=Christina|date=18 Feb 2025|title=Wie Mercedes seine Smart-Kunden verärgert (How Mercedes angers its "Smart" costumers)|url=https://www.sueddeutsche.de/wirtschaft/smart-app-mercedes-eq-abschaltung-nachruestung-li.3200936?reduced=true|website=Sueddeutsche Zeitung|archive-url=https://archive.ph/xB9x2|archive-date=18 Feb 2025|access-date=19 Feb 2025|language=de}}</ref> for some of their Smart brand car models after a very short time, even though the cars are almost brand new. In the comments of the linked article, user Norbert Endres mentions the same thing happening for the previous model Smart ED 451 in 2019. According to him, the company hotline suggested he buy a new car of model Smart EQ 453 to resolve the problem when he confronted them. Another user complains about a similar incident where all digital features were disabled in the premium class models of the series E-Klasse 212. | ||
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| Basic information | |
|---|---|
| Founded | 1926 |
| Legal Structure | Subsidiary |
| Industry | Automotive |
| Official website | https://www.mercedes-benz.com/ |
Mercedes-Benz is a German automotive manufacturer founded in 1926 and is based in Stuttgart, Baden-Württemberg, Germany.
Consumer impact summary
Some Mercedes models have features that are taken away and/or disabled shortly after their sale.
Incidents
Subscription Required for EQS Rear-Wheel Steering (July 2021)
In July 2021, Mercedes-Benz announced in Europe that it will cost €489 ($575) annually to unlock the full capabilities of the rear wheels.[1] By default, all Mercedes-Benz vehicles have the hardware capability to do full 10-degree rear-wheel steering; however, they are software-locked to 4.5 degrees without payment.
App disabled (February 2025)
In February 2025, Mercedes-Benz switched off support for the accompanying app[2] for some of their Smart brand car models after a very short time, even though the cars are almost brand new. In the comments of the linked article, user Norbert Endres mentions the same thing happening for the previous model Smart ED 451 in 2019. According to him, the company hotline suggested he buy a new car of model Smart EQ 453 to resolve the problem when he confronted them. Another user complains about a similar incident where all digital features were disabled in the premium class models of the series E-Klasse 212.
Products
- S212 300E Bluetec Hybrid (2015): Mercedes-Benz owners aren't able to connect to the Internet and don't have traffic updates even with an active subscription.[3]
See also
References
- ↑ Tsui, Chris (2021-07-26). "Full Rear-Wheel Steering on Mercedes EQS Will Be $575 Annual Subscription in Germany: Report". The Drive. Archived from the original on 2021-07-27. Retrieved 2025-08-20.
- ↑ Kunkel, Christina (18 Feb 2025). "Wie Mercedes seine Smart-Kunden verärgert (How Mercedes angers its "Smart" costumers)". Sueddeutsche Zeitung (in Deutsch). Archived from the original on 18 Feb 2025. Retrieved 19 Feb 2025.
- ↑ www.mercedes-benz.com/community/en/mercedes-benz/cars/post/2015-s212-300e-bluetec-hybrid-j9B2kKOstAV50wP?highlight=xYg6XAggDhXUdOd