Okkazeo

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Okkazeo

Basic information
Founded	2007
Legal Structure	Private
Industry	Board Games, Second Hand
Official website	https://www.okkazeo.com/

Okkazeo is a French company founded in 2007 that offers a consumer to consumer platform for board games enthusiasts. It allows board game owners to sell board games from their collections to potential buyers. The website is using a reference list of existing board games to make the articles easier to find for adding your copy for sale or find one to buy.

Consumer-impact summary

Okkazeo changed its main offer by altering its nature, duration and cost, while some customers had already bought it under its original terms and conditions.

Incidents

This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the Okkazeo category.

Lifetime membership revoked (2023)

Main article: link to the main article

Okkazeo used to offer a "Premium" subscription to its users. This subscription came with several benefits : it was a one-time payment to be able to promote 5 active sales simultaneously (instead of only 1 for free users) and additional advantages. Some users perceived this permanent transaction as a good investment as well as a nice way to promote and encourage a growing website.

Official details about the original offer disappearance.

In 2023, Okkazeo revoked its users' lifetime subscription and turned it into an annual subscription (to be renewed at the anniversary of the original payment date, should it be less than 1 year old). Some new limitations were also introduced to non-paying users, like not being able to see the new games for sales for the first 24 hours of publication of each new item, leaving a significant advantage to buyers of the new formula.

After notifying the website by email that renegotiating the terms of a past trade was a breach of agreement, a refund for the original payment could be issued (with immediate termination of the advantages it procured), or the user could simply wait until the anniversary of the subscription and decide to pay or not for the new formula.

The discontinuation of the original offer is acknowledged although "barely" described on the official website here .

Products

• Premium (deprecated in October 2023) : one-time payment (15€)

1. Up to 5 highlighted active sales
2. Filters on alerts (min/max price, location of the item)
3. A pre-written message at the end of every active sale
4. Hide ads

• VIP Membership (active since October 2023) : This new offer replaces the "Premium Platinum" one-time payment. It currently costs 15€/year and provides the following :

1. A badge before the user name
2. An anticipated access to every new game for sale (24 hour before non-paying users)
3. 10% discount to their partner "Esprit Jeu"
4. Detailed sales statistics
5. Up to 5 highlighted active sales (was part of the previous offer)
6. An unlimited amount of active sales
7. A pre-written message at the end of every active sale (was part of the previous offer)
8. Profile customization
9. Custom ad filtering

See also

Link to relevant theme articles or companies with similar incidents.

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