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| {{Ph-I-B}} | | {{Ph-I-B}} |
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| ==[Incident]== | | ==[Users Tied Obliged To Install An App]== |
| {{Ph-I-I}} | | User switches on the ebike and finds the power modes are too soft or too strong or overly or underly responsive for their needs and can not make big enough changes directly in the bike without having to install and connect the bike to an app. {{Ph-I-I}} |
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| ===[Company]'s response=== | | ===[Company]'s response=== |
Every consumer when purchasing an Ebike with one of the main ebike motor companies motors attached to the bike is forced to download an app and give over data to the company to gain full use of the motor. In some cases even to switch the bike on and have full use of the bike.
Most e bikes come with preloaded firmware that only allows very basic power level setting from the remote. Frequently you can not access or adjust any other motor setting or bike setting without installing an app. Companies sell the consumer the idea that you can "tune" your motor or gain access to further settings by installing an app.
When installing the app the user is often required to create a user account or login to the company server via the app and handover data including often required to share user contacts and location. Once logged in the user can use the app and it will then allow the user to make more refined changes to the motor.
Short summary of the incident using references [1]. Usually 2-3 sentences that summarize the contents or the article. When writing the article, insert text in the space below this box, and then delete this tip box (and the other tip boxes below). In the visual editor, just click on a box and press backspace to delete it. In the source editor, simply delete the double curly brackets, and the text inside them.
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Background
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[Users Tied Obliged To Install An App]
User switches on the ebike and finds the power modes are too soft or too strong or overly or underly responsive for their needs and can not make big enough changes directly in the bike without having to install and connect the bike to an app.
Change this section's title to be descriptive of the incident.
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[Company]'s response
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