Pearson: Difference between revisions
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Overview of concerns that arise from the conduct | Overview of concerns that arise from the conduct | ||
* User Freedom. Their use of DRM and attempts at preventing piracy degrades the user experience for legitimate users, restricting copying and pasting from eBooks, only loading a single page at a time, restricting printing. Due to their partnerships with universities, many students are left with no choice but to buy access to books on their platform without any alternatives | *User Freedom. Their use of DRM and attempts at preventing piracy degrades the user experience for legitimate users, restricting copying and pasting from eBooks, only loading a single page at a time, restricting printing. Due to their partnerships with universities, many students are left with no choice but to buy access to books on their platform without any alternatives | ||
* User Privacy | *User Privacy | ||
* Business Model, since 2019 they have shifted their focus to eBooks that are frequently updated thereby making older versions obsolete. They also develop AI tools to assist with learning | *Business Model, since 2019 they have shifted their focus to eBooks that are frequently updated thereby making older versions obsolete. They also develop AI tools to assist with learning | ||
* Market Control. Largest company in higher education with influence over test administration, teacher licensing, educational software, eBooks, grading, guidelines | *Market Control. Largest company in higher education with influence over test administration, teacher licensing, educational software, eBooks, grading, guidelines | ||
==Incidents== | ==Incidents== | ||
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Outsourcing of work and craigslist hiring | |||
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making students, including those underage, sign NDAs prior to test administration | making students, including those underage, sign NDAs prior to test administration | ||
Revision as of 17:41, 17 September 2025
Pearson
| Basic information | |
|---|---|
| Founded | 1998 |
| Legal Structure | Subsidiary |
| Industry | Education, Technology, Software, Artificial Intelligence, Information Technology |
| Official website | https://www.pearson.com/ |
Consumer-impact summary
Overview of concerns that arise from the conduct
- User Freedom. Their use of DRM and attempts at preventing piracy degrades the user experience for legitimate users, restricting copying and pasting from eBooks, only loading a single page at a time, restricting printing. Due to their partnerships with universities, many students are left with no choice but to buy access to books on their platform without any alternatives
- User Privacy
- Business Model, since 2019 they have shifted their focus to eBooks that are frequently updated thereby making older versions obsolete. They also develop AI tools to assist with learning
- Market Control. Largest company in higher education with influence over test administration, teacher licensing, educational software, eBooks, grading, guidelines
Incidents
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the Pearson category.
Widespread test errors (2012)
- Main article: link to the main CR Wiki article
students complained about nonsensical test questions and tests were found to have major errors. around 30 errors were found in test questions.
Outsourcing of work and craigslist hiring
Excessive influence over education
lack of customer support
pearson has a score of 1.8 on trustpilot, and 1.1 on Better Business Bureau
Lack of transparency in testing
making students, including those underage, sign NDAs prior to test administration
Products
See also
References
- ↑ ref goes here