Bose SoundTouch end of life treatment: Difference between revisions
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Bose justified the discontinuation by citing technical limitations and infrastructure costs. The company stated that SoundTouch systems have been "stretched to their technical limits in terms of memory and processing power" and that maintaining "the performance and security our customers expect" is no longer possible.<ref name="techbook">{{cite web |author=Szymanski |first=Przemyslaw |date=13 October 2025 |title=Bose Discontinues Support for Popular Speakers and Soundbars |url=https://www.techbook-magazine.com/home-entertainment/bose-discontinues-support-for-popular-speakers-and-soundbars |url-status=live |archive-url=https://web.archive.org/web/20251026224505/https://www.techbook-magazine.com/home-entertainment/bose-discontinues-support-for-popular-speakers-and-soundbars |archive-date=26 Oct 2025 |access-date=16 October 2025 |publisher=TECHBOOK Magazine}}</ref> | Bose justified the discontinuation by citing technical limitations and infrastructure costs. The company stated that SoundTouch systems have been "stretched to their technical limits in terms of memory and processing power" and that maintaining "the performance and security our customers expect" is no longer possible.<ref name="techbook">{{cite web |author=Szymanski |first=Przemyslaw |date=13 October 2025 |title=Bose Discontinues Support for Popular Speakers and Soundbars |url=https://www.techbook-magazine.com/home-entertainment/bose-discontinues-support-for-popular-speakers-and-soundbars |url-status=live |archive-url=https://web.archive.org/web/20251026224505/https://www.techbook-magazine.com/home-entertainment/bose-discontinues-support-for-popular-speakers-and-soundbars |archive-date=26 Oct 2025 |access-date=16 October 2025 |publisher=TECHBOOK Magazine}}</ref> | ||
Bose is offering affected customers up to $200 in trade-in credit depending on model and condition, along with a 25% discount on new purchases. The company sent personalized apologies to some high-profile complainants, with customer Richard Lomas receiving an email acknowledging that current products "may not replicate the exact SoundTouch experience."<ref name="bloomberg">{{cite web |url=https://www.bloomberg.com/news/articles/2025-10-10/bose-angers-customers-by-ending-cloud-streaming-for-old-speakers | | Bose is offering affected customers up to $200 in trade-in credit depending on model and condition, along with a 25% discount on new purchases. The company sent personalized apologies to some high-profile complainants, with customer Richard Lomas receiving an email acknowledging that current products "may not replicate the exact SoundTouch experience."<ref name="bloomberg">{{cite web |author=Welch |first=Chris |date=10 October 2025 |title=Bose Angers Customers By Ending Cloud Streaming for Old Speakers |url=https://www.bloomberg.com/news/articles/2025-10-10/bose-angers-customers-by-ending-cloud-streaming-for-old-speakers |url-status=live |archive-url=https://archive.ph/9bQWJ |archive-date=10 Oct 2025 |access-date=16 October 2025 |publisher=Bloomberg}}</ref> | ||
The company stated it remains "committed to creating new listening experiences for our customers built on modern technologies" but confirmed it will not integrate SoundTouch products into the Bose Music app or provide any replacement platform. | The company stated it remains "committed to creating new listening experiences for our customers built on modern technologies" but confirmed it will not integrate SoundTouch products into the Bose Music app or provide any replacement platform. | ||
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Bloomberg reported on customer Richard Lomas, whose aunt and uncle in their 80s rely on SoundTouch presets for entertainment at their assisted living facility. Lomas stated the elderly relatives have dementia and cannot use Bluetooth or AirPlay alternatives. He called the decision a "red line" and said he owns over $1,000 in Bose equipment but would never purchase from the company again.<ref name="bloomberg" /> | Bloomberg reported on customer Richard Lomas, whose aunt and uncle in their 80s rely on SoundTouch presets for entertainment at their assisted living facility. Lomas stated the elderly relatives have dementia and cannot use Bluetooth or AirPlay alternatives. He called the decision a "red line" and said he owns over $1,000 in Bose equipment but would never purchase from the company again.<ref name="bloomberg" /> | ||
Multiple users requested that Bose release the SoundTouch SDK as open-source software to allow community maintenance of support. Bose has not responded to these requests.<ref name="hackaday">{{cite web |url=https://hackaday.com/2025/10/11/bose-soundtouch-smart-wifi-speakers-are-about-to-go-dumb/ | | Multiple users requested that Bose release the SoundTouch SDK as open-source software to allow community maintenance of support. Bose has not responded to these requests.<ref name="hackaday">{{cite web |author=Posh |first=Maya |date=11 October 2025 |title=Bose SoundTouch Smart WiFi Speakers Are About To Go Dumb |url=https://hackaday.com/2025/10/11/bose-soundtouch-smart-wifi-speakers-are-about-to-go-dumb/ |url-status=live |archive-url=https://web.archive.org/web/20251012144003/https://hackaday.com/2025/10/11/bose-soundtouch-smart-wifi-speakers-are-about-to-go-dumb/ |archive-date=12 Oct 2025 |access-date=16 October 2025 |publisher=Hackaday}}</ref> | ||
==References== | ==References== | ||