MyFitnessPal regressive upgrade: Difference between revisions

Contradicting the significance of the changes, the official App Store release notes for the update (version 25.10.2) stated, "No big fixes or changes to report!" This led users to question the company's transparency regarding the disruptive rollout.<ref name="reddit-explain">{{cite web |title=Explain This |url=https://www.reddit.com/r/Myfitnesspal/comments/1o8mfev/explain_this/ |website=Reddit |date=2025-10-17 |access-date=2025-11-03}}</ref> The company's official "Known Issues" pages for its Android and iOS apps also make no mention of the widespread complaints regarding removed features or poor usability.<ref name="known-issues-android">{{cite web |title=Known Issues: Android App |url=https://support.myfitnesspal.com/hc/en-us/articles/360032274332-Known-Issues-Android-App |website=MyFitnessPal Help |date=2025-11-01 |access-date=2025-11-05}}</ref><ref name="known-issues-ios">{{cite web |title=Known Issues: iOS App |url=https://support.myfitnesspal.com/hc/en-us/articles/360032274552-Known-Issues-iOS-App |website=MyFitnessPal Help |date=2025-11-01 |access-date=2025-11-05}}</ref>

The combination of the policies and choices outlined above unexpectedly left prepaid subscribers with no recourse, having already paid for a service which now did not perform the function they subscribed for, with MyFitnessPal refusing to provide an immediate technical remedy, and also refusing to refund consumers for the loss of functionality they had prepaid for.