Purism: Difference between revisions
widely preferred term is simply Linux, although this is controversial. |
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== Incidents == | ==Incidents== | ||
Incidents not mentioned here are in [[:Category:Purism]]. | Incidents not mentioned here are in [[:Category:Purism]]. | ||
=== Purism 5 Refund Controversy === | ===Purism 5 Refund Controversy (2022-2023)=== | ||
Purism started taking pre-orders of this phone on 24 August 2017. A customer bought a pre-order in 2019, and after 3 years, on 3 August 2022, the customer wrote an email requesting a refund, stating "I would like to request a refund for my order #Purism_xxxx. I no longer wish to receive my Librem 5. Thank you." | Purism started taking pre-orders of this phone on 24 August 2017. A customer bought a pre-order in 2019, and after 3 years, on 3 August 2022, the customer wrote an email requesting a refund, stating "I would like to request a refund for my order #Purism_xxxx. I no longer wish to receive my Librem 5. Thank you." | ||
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Purism used "weasel words" by saying "You can then reply with your refund REQUEST" and then months later stating "the original policy was 'no refunds'", as requests do not have to be granted. | Purism used "weasel words" by saying "You can then reply with your refund REQUEST" and then months later stating "the original policy was 'no refunds'", as requests do not have to be granted. | ||
==Security Concerns== | === Security Concerns === | ||
==Take down Request== | === Take down Request === | ||
A former employee sent an email to Louis Rossmann after Louis released a [[YouTube]] video documenting the refund controversy and security concerns. Louis declined to remove the video, and created another video responding to the email from the former employee. | A former employee sent an email to Louis Rossmann after Louis released a [[YouTube]] video documenting the refund controversy and security concerns. Louis declined to remove the video, and created another video responding to the email from the former employee. | ||