Canon ink DRM: Difference between revisions
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During the global chip shortage from 2020–2023, Canon had difficulty obtaining chips used in their printer ink cartridges. This resulted in genuine Canon ink cartridges behaving as if they were aftermarket cartridges when inserted into some Canon printers. A support page on the Canon website was created that instructed customers to ignore the warning or error messages that appeared as a result, stating this would cause "no negative effects on print quality".<ref>Original: [https://www.canon.de/support/business/interim-toner/ Canon Support - Germany] Archived Dec 31st 2023: [https://web.archive.org/web/20231231021849/https://www.canon.de/support/business/interim-toner/ archive.org]</ref> | During the global chip shortage from 2020–2023, Canon had difficulty obtaining chips used in their printer ink cartridges. This resulted in genuine Canon ink cartridges behaving as if they were aftermarket cartridges when inserted into some Canon printers. A support page on the Canon website was created that instructed customers to ignore the warning or error messages that appeared as a result, stating this would cause "no negative effects on print quality".<ref>Original: [https://www.canon.de/support/business/interim-toner/ Canon Support - Germany] Archived Dec 31st 2023: [https://web.archive.org/web/20231231021849/https://www.canon.de/support/business/interim-toner/ archive.org]</ref> | ||
== | == Consumer Response == | ||
{{Ph-I-ConR}} | |||
==Company Response== | |||
Canon's instructions to customers in its support page to ignore these printer warning messages drew attention on social media from tech news outlets that considered the practice anti-competitive,<ref>{{Cite web |last=Tracy |first=Phillip |date=11 Jan 2022 |title=Printer Cartridge Debacle Forces Canon to Tell Customers How to Break DRM |url=https://gizmodo.com/printer-cartridge-debacle-forces-canon-to-tell-customer-1848332901 |url-status=live |access-date=20 Mar 2025 |website=GizModo}}</ref> with Vice stating: "as consumers and digital rights activists have been pointing out for ages, Canon essentially admits that its own DRM is absolutely not necessary".<ref name=":0" /> | Canon's instructions to customers in its support page to ignore these printer warning messages drew attention on social media from tech news outlets that considered the practice anti-competitive,<ref>{{Cite web |last=Tracy |first=Phillip |date=11 Jan 2022 |title=Printer Cartridge Debacle Forces Canon to Tell Customers How to Break DRM |url=https://gizmodo.com/printer-cartridge-debacle-forces-canon-to-tell-customer-1848332901 |url-status=live |access-date=20 Mar 2025 |website=GizModo}}</ref> with Vice stating: "as consumers and digital rights activists have been pointing out for ages, Canon essentially admits that its own DRM is absolutely not necessary".<ref name=":0" /> | ||