VOIPO overbills customers and denys refunds: Difference between revisions
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Many claimed that upon contacting customer support they were told it could take up to 30 days to issue a refund, other customers stated in reviews that they were told refunds would be processed however never received any a refund from VOIPO. | Many claimed that upon contacting customer support they were told it could take up to 30 days to issue a refund, other customers stated in reviews that they were told refunds would be processed however never received any a refund from VOIPO. | ||
A common theme among complaints among customers experiencing the billing issues include: not noticing the charges initially as they had autopay enabled, customer service opening refund tickets that were never fulfilled, and having to contact their credit card provider to dispute charges. Some reviews from customers have noted that after spending significant time in contact with VOIPO customer service they were told by their card providers they could not complete a chargeback as too much time had passed.<ref name=":0" /><ref>{{Cite web |last=@Ok-Cherry4250 |title=VOIPO.com Fraudulently Unauthorized Charges |url=https://www.reddit.com/r/VOIP/comments/1fq0x4p/voipocom_fraudulently_unauthorized_charges/ |url-status=live |access-date=24 May 2025 |website=[[Reddit]] |archive-https://web.archive.org/web/20250801153204/https://www.reddit.com/r/VOIP/comments/1fq0x4p/voipocom_fraudulently_unauthorized_charges/ |archive-date=1 Aug 2025}}</ref> | A common theme among complaints among customers experiencing the billing issues include: not noticing the charges initially as they had autopay enabled, customer service opening refund tickets that were never fulfilled, and having to contact their credit card provider to dispute charges. Some reviews from customers have noted that after spending significant time in contact with VOIPO customer service they were told by their card providers they could not complete a chargeback as too much time had passed.<ref name=":0" /><ref>{{Cite web |last=@Ok-Cherry4250 |title=VOIPO.com Fraudulently Unauthorized Charges |url=https://www.reddit.com/r/VOIP/comments/1fq0x4p/voipocom_fraudulently_unauthorized_charges/ |url-status=live |access-date=24 May 2025 |website=[[Reddit]] |archive-url=https://web.archive.org/web/20250801153204/https://www.reddit.com/r/VOIP/comments/1fq0x4p/voipocom_fraudulently_unauthorized_charges/ |archive-date=1 Aug 2025}}</ref> | ||
As of May 2025 customers are still reporting this issue.<ref name=":0" /> | As of May 2025 customers are still reporting this issue.<ref name=":0" /> | ||