Wyze: Difference between revisions - Consumer_Action

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=== Implications ===

Security cameras are a tool used by those looking for companies to make resources to protect them. These incidents show Wyze security cameras did not have the capabilities to protect their users. [https://www.theverge.com/ The Verge] reports Wyze was aware of security flaws in the WyzeCam v1 cameras for more than 4 years but discontinued the product rather than fixing the issue.<ref name=":0" /> Discontinuing the product does not help those who already own the product, and it is the nature of cloud cameras that the consumer must trust companies to deliver the proper security patches to protect their private information.

== "Bait and Switch" ~~style behavior~~ ==

== "Bait and Switch" Style Behavior ==

When Wyze and Wyze v2 cameras were popularized in 2018 and prior, they were sold under the premise that 24h recording or infinitely long video clips are a subscription add-on, but short video clips would be included for free using their cloud service.

Sometime between 2020 and 2022 this video clip service became a subscription for $1.99 per camera<ref>https://forums.wyze.com/t/bait-and-switch/221810</ref>

Sometime between 2020 and 2022 this video clip service became a subscription for $1.99 per camera.<ref>https://forums.wyze.com/t/bait-and-switch/221810</ref>

Likely in an attempt to prevent legal action, they released a "cam plus lite" package<ref>https://www.wyze.com/pages/cam-plus-lite</ref>, but enabling this feature is buried in menus and sub-menus in the website. To date there's no way to enable it in the phone app which is the main way users access their cameras. Users can however use the phone app to pay monthly for the same or similar service.

Likely in an attempt to prevent legal action, they released a "cam plus lite" package,<ref>https://www.wyze.com/pages/cam-plus-lite</ref> but enabling this feature is buried in menus and sub-menus in the website. To date there's no way to enable it in the phone app which is the main way users access their cameras. Users can however use the phone app to pay monthly for the same or similar service.

== Terms of Use ==

* Wyze's terms include [[Forced Arbitration|forced arbitration]], and a waiver of [[class action]] and jury trial<ref>Wyze Terms of Use: https://www.wyze.com/policies/terms-of-service#l Section 12</ref>.

* Wyze's terms include [[Forced Arbitration|forced arbitration]], and a waiver of [[class action]] and jury trial.<ref>Wyze Terms of Use: https://www.wyze.com/policies/terms-of-service#l Section 12</ref>

* They may suspend or terminate your use of the product at any time and claim they're not responsible if this causes financial loss.

* Wyze may either stop providing software updates, or do automatic software updates without consent. The only alternative is to cease using the product.

@@ Line 19: / Line 19: @@
 === Implications ===
 Security cameras are a tool used by those looking for companies to make resources to protect them. These incidents show Wyze security cameras did not have the capabilities to protect their users. [https://www.theverge.com/ The Verge] reports Wyze was aware of security flaws in the WyzeCam v1 cameras for more than 4 years but discontinued the product rather than fixing the issue.<ref name=":0" /> Discontinuing the product does not help those who already own the product, and it is the nature of cloud cameras that the consumer must trust companies to deliver the proper security patches to protect their private information.
-== "Bait and Switch" style behavior ==
+== "Bait and Switch" Style Behavior ==
 When Wyze and Wyze v2 cameras were popularized in 2018 and prior, they were sold under the premise that 24h recording or infinitely long video clips are a subscription add-on, but short video clips would be included for free using their cloud service.
-Sometime between 2020 and 2022 this video clip service became a subscription for $1.99 per camera<ref>https://forums.wyze.com/t/bait-and-switch/221810</ref>
+Sometime between 2020 and 2022 this video clip service became a subscription for $1.99 per camera.<ref>https://forums.wyze.com/t/bait-and-switch/221810</ref>
-Likely in an attempt to prevent legal action, they released a "cam plus lite" package<ref>https://www.wyze.com/pages/cam-plus-lite</ref>, but enabling this feature is buried in menus and sub-menus in the website. To date there's no way to enable it in the phone app which is the main way users access their cameras. Users can however use the phone app to pay monthly for the same or similar service.
+Likely in an attempt to prevent legal action, they released a "cam plus lite" package,<ref>https://www.wyze.com/pages/cam-plus-lite</ref> but enabling this feature is buried in menus and sub-menus in the website. To date there's no way to enable it in the phone app which is the main way users access their cameras. Users can however use the phone app to pay monthly for the same or similar service.
 == Terms of Use ==
-* Wyze's terms include [[Forced Arbitration|forced arbitration]], and a waiver of [[class action]] and jury trial<ref>Wyze Terms of Use: https://www.wyze.com/policies/terms-of-service#l Section 12</ref>.
+* Wyze's terms include [[Forced Arbitration|forced arbitration]], and a waiver of [[class action]] and jury trial.<ref>Wyze Terms of Use: https://www.wyze.com/policies/terms-of-service#l Section 12</ref>
 * They may suspend or terminate your use of the product at any time and claim they're not responsible if this causes financial loss.
 * Wyze may either stop providing software updates, or do automatic software updates without consent. The only alternative is to cease using the product.