ChatGPT: Difference between revisions

On March 20, 2023 a bug allowed some users to see other users' conversation titles. Sam Altman, OpenAI's CEO, stated users couldn't view other users' conversation content. After the bug was fixed, users reported they were unable to view their conversation history. Later reports showed this issue was much bigger than it was thought at first, with OpenAI reporting there were leaks of the users' name, last name, e-mail address, payment address, and partial credit card information. <ref>{{Cite web |url=https://openai.com/index/march-20-chatgpt-outage/ |title=March 20 ChatGPT outage: Here’s what happened |date=20 March 2023 |first=Fidgi |last=Simo |access-date=26 Jan 2026}}</ref>.

On May 13, 2025, New York Times filed a lawsuit against OpenAI and Microsoft for copyright infriginment. A court in New York mandated OpenAI to preserve users' conversation logs, including data from deleted conversations and temporary conversations. This affected Free, Plus, Pro and Team suscription tiers and also non Zero-Data-Retention API users. Edu, Enterprise tiers and Zero-Data-Retention API users were exempt from this. <ref>{{Cite web |url=https://medium.com/aimonks/court-orders-openai-to-retain-chatgpt-conversations-indefinitely-what-you-need-to-know-1530f24501a6 |title=ChatGPT To Retain Conversations Indefinitely |date=15 Jul 2025 |first=Sudha |last=R |access-date=26 Jan 2026}}</ref> <ref>{{Cite web |url=https://www.malwarebytes.com/blog/news/2025/06/openai-forced-to-preserve-chatgpt-chats |title=OpenAI forced to preserve ChatGPT chats |date=6 Jun 2025 |first=Danny |last=Bradbury |access-date=26 Jan 2026}}</ref> On September 26, 2025, the preservation order was revoked. However, some deleted and temporary chats will still be monitored for being flagged. <ref>{{Cite web |url=https://arstechnica.com/tech-policy/2025/10/openai-no-longer-forced-to-save-deleted-chats-but-some-users-still-affected/ |title=OpenAI will stop saving most ChatGPT users’ deleted chats |date=10 Oct 2025 |first=Ashley |last=Belanger |access-date=26 Jan 2026}}</ref>.

With the reason to prevent underaged users to access to mature and harmful content, ChatGPT will be implementing an age verification system with third-party software provided by [[Persona]] to detect if a user is over 18 years old. This system works with a two-phase process, in where the first phase scans and analyses the user's account and conversation history with AI. If the AI detects the user might be underage, the system will start the second phase, which consists of asking the user for a selfie to estimate their age based on their face. If the user refuses to take a selfie, the platform will limit ChatGPT's generated content. {{Citation needed}}