Cox Communications: Difference between revisions
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|Founded=1962|Logo=Cox Communications Logo.svg}} | |Founded=1962|Logo=Cox Communications Logo.svg}} | ||
'''[[wikipedia:Cox_Communications|Cox Communications, Inc.]]''' is an Atlanta-based American telecommunications company which provides internet, TV, home automation, and phone services. It operates in 18 states, providing service to roughly 7 million customers. They reported $12.6 billion in total revenue for 2020.<ref>{{Cite web |title=Cox Communications Fact Sheet |url=https://newsroom.cox.com/company-overview |url-status=live |access-date=2025-08-16}}</ref> Cox is a subsidiary of Cox Enterprises. It is the largest private broadband company in the United States and 3rd largest broadband company overall in the United States.<ref>{{Cite web |title=Cox Communications |url=https://www.coxenterprises.com/businesses/cox-communications |url-status=live |access-date=2025-08-16 |website=Cox Enterprises}}</ref> | '''[[wikipedia:Cox_Communications|Cox Communications, Inc.]]''' is an Atlanta-based American telecommunications company which provides internet, TV, home automation, and phone services. It operates in 18 states, providing service to roughly 7 million customers. They reported $12.6 billion in total revenue for 2020.<ref>{{Cite web |title=Cox Communications Fact Sheet |url=https://newsroom.cox.com/company-overview |url-status=live |access-date=2025-08-16 |url-status=live |archive-url=http://web.archive.org/web/20260202104031/https://newsroom.cox.com/company-overview |archive-date=2 Feb 2026}}</ref> Cox is a subsidiary of Cox Enterprises. It is the largest private broadband company in the United States and 3rd largest broadband company overall in the United States.<ref>{{Cite web |title=Cox Communications |url=https://www.coxenterprises.com/businesses/cox-communications |url-status=live |access-date=2025-08-16 |website=Cox Enterprises |url-status=live |archive-url=http://web.archive.org/web/20251221204500/https://www.coxenterprises.com/businesses/cox-communications |archive-date=21 Dec 2025}}</ref> | ||
==Consumer-impact summary== | ==Consumer-impact summary== | ||
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===Difficult cancellation process=== | ===Difficult cancellation process=== | ||
Cox does not have a [[click-to-cancel|'''click-to-cancel''']] policy for canceling services, instead requiring users to either call support, live chat with an agent online, or visit a physical store.<ref>{{Cite web |title=Disconnect or Cancel Service |url=https://www.cox.com/residential/support/disconnect-or-cancel-service.html |url-status=live |access-date=2025-08-16}}</ref> During the call, chat, or visit, the customer service representative will attempt to convince you to keep the service. If you live chat from the website, they will request your account information even if you are signed-in.{{CitationNeeded}} | Cox does not have a [[click-to-cancel|'''click-to-cancel''']] policy for canceling services, instead requiring users to either call support, live chat with an agent online, or visit a physical store.<ref>{{Cite web |title=Disconnect or Cancel Service |url=https://www.cox.com/residential/support/disconnect-or-cancel-service.html |url-status=live |access-date=2025-08-16 |url-status=live |archive-url=http://web.archive.org/web/20250917092501/https://www.cox.com/residential/support/disconnect-or-cancel-service.html |archive-date=17 Sep 2025}}</ref> During the call, chat, or visit, the customer service representative will attempt to convince you to keep the service. If you live chat from the website, they will request your account information even if you are signed-in.{{CitationNeeded}} | ||
===Data collection=== | ===Data collection=== | ||
Cox and its affiliates collects certain information, such as, "referring URL, clicks, cursor movement, and scrolling activity" to "deliver relevant ads and other content to you on the Online Service and certain third-party services."<ref>{{Cite web |date=2024-11-07 |title=Cox Online Privacy Policy Section 1B |url=https://www.cox.com/aboutus/policies/online-privacy-policy.html#section1b |access-date=2025-08-16}}</ref> This includes [[Nielsen]], <ref>{{Cite web |date=2024-11-07 |title=Cox Online Privacy Policy Section 5 |url=https://www.cox.com/aboutus/policies/online-privacy-policy.html#section5 |url-status=live |access-date=2025-08-16}}</ref> which is a registered [[Data brokers|data broker]] in the state of California.<ref>{{Cite web |date=2022-12-21 |title=Data Broker Registration for Nielsen Marketing Cloud |url=https://www.oag.ca.gov/data-broker/registration/559742 |url-status=live |access-date=2025-08-16 |website=State of California Department of Justice}}</ref> | Cox and its affiliates collects certain information, such as, "referring URL, clicks, cursor movement, and scrolling activity" to "deliver relevant ads and other content to you on the Online Service and certain third-party services."<ref>{{Cite web |date=2024-11-07 |title=Cox Online Privacy Policy Section 1B |url=https://www.cox.com/aboutus/policies/online-privacy-policy.html#section1b |access-date=2025-08-16 |url-status=live |archive-url=http://web.archive.org/web/20260206192852/https://www.cox.com/aboutus/policies/online-privacy-policy.html |archive-date=6 Feb 2026}}</ref> This includes [[Nielsen]], <ref>{{Cite web |date=2024-11-07 |title=Cox Online Privacy Policy Section 5 |url=https://www.cox.com/aboutus/policies/online-privacy-policy.html#section5 |url-status=live |access-date=2025-08-16 |url-status=live |archive-url=http://web.archive.org/web/20260206192852/https://www.cox.com/aboutus/policies/online-privacy-policy.html |archive-date=6 Feb 2026}}</ref> which is a registered [[Data brokers|data broker]] in the state of California.<ref>{{Cite web |date=2022-12-21 |title=Data Broker Registration for Nielsen Marketing Cloud |url=https://www.oag.ca.gov/data-broker/registration/559742 |url-status=live |access-date=2025-08-16 |website=State of California Department of Justice |url-status=live |archive-url=http://web.archive.org/web/20251207171603/https://www.oag.ca.gov/data-broker/registration/559742 |archive-date=7 Dec 2025}}</ref> | ||
===Binding arbitration=== | ===Binding arbitration=== | ||
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===Applying arbitrary bandwidth limitations=== | ===Applying arbitrary bandwidth limitations=== | ||
Despite customers paying for unlimited usage, the company has decreased the upload speed of entire neighborhoods from 35 to 10 Mbps due to a few customers using excessive data (8 to 12 TB per month).<ref>{{Cite news |last=Brodkin |first=Jon |date=2020-06-08 |title=Cox slows Internet speeds in entire neighborhoods to punish any heavy users |url=https://arstechnica.com/tech-policy/2020/06/cox-slows-internet-speeds-in-entire-neighborhoods-to-punish-any-heavy-users/ |url-status=live |access-date=2025-08-16 |work=ArsTechnica}}</ref> | Despite customers paying for unlimited usage, the company has decreased the upload speed of entire neighborhoods from 35 to 10 Mbps due to a few customers using excessive data (8 to 12 TB per month).<ref>{{Cite news |last=Brodkin |first=Jon |date=2020-06-08 |title=Cox slows Internet speeds in entire neighborhoods to punish any heavy users |url=https://arstechnica.com/tech-policy/2020/06/cox-slows-internet-speeds-in-entire-neighborhoods-to-punish-any-heavy-users/ |url-status=live |access-date=2025-08-16 |work=ArsTechnica |url-status=live |archive-url=https://web.archive.org/web/20260216030608/https://arstechnica.com/tech-policy/2020/06/cox-slows-internet-speeds-in-entire-neighborhoods-to-punish-any-heavy-users/ |archive-date=16 Feb 2026}}</ref> | ||
==See also== | ==See also== | ||
*[[AT&T]] | *[[AT&T]] | ||