Frontier Airlines: Difference between revisions

Line 8:

|Website=https://flyfrontier.com/

}}

[https://www.flyfrontier.com/ '''Frontier Airlines, Inc.'''] is a major American airline known for its ultra-low-cost carrier (ULCC) model. In spite of its no-frills approach to air travel, Frontier Airlines has faced increasing criticism from consumers, journalists, advocacy groups, and the media for its unfair business practices. In 2023, Frontier Airlines was the most complained-about airline.<ref>{{Cite news |last=Murphy |first=Alex |date=16 May 2025 |title=Airline complaints hit record high, but a new report has tips to avoid travel headaches |url=https://www.kunc.org/news/2025-05-16/airline-complaints-hit-record-high-but-a-new-report-has-tips-to-avoid-travel-headaches |url-status=live |access-date=9 Jun 2025 |work=NPS News, Colorado}}</ref><ref>{{Cite news |last=Grubola |first=Heather |date=1 Aug 2024 |title=Pa. woman frustrated with Frontier after getting involuntarily bumped from flight |url=https://6abc.com/post/berks-county-woman-frustrated-frontier-airlines-after-getting-involuntarily-bumped-flight/15133908/ |archive-url=https://web.archive.org/web/20250512212909/https://6abc.com/post/berks-county-woman-frustrated-frontier-airlines-after-getting-involuntarily-bumped-flight/15133908/ |archive-date=12 May 2025 |access-date=9 Jun 2025 |work=6abc Action News}}</ref> Since 2022, Frontier Airlines received almost 6,500 BBB complaints, many of which consisted of specific issues like "customer service," "repair."<ref>{{Cite web |title=Frontier Airlines, Inc. |url=https://www.bbb.org/us/co/denver/profile/airlines/frontier-airlines-inc-1296-55000095/complaints |url-status=live |access-date=9 Jun 2025 |website=Better Business Bureau}}</ref> Frontier Airlines customers have heavily-criticized the airline because of its history of prioritizing profits over passengers due to the airline's deceptive and exploitive business practices.

[https://www.flyfrontier.com/ '''Frontier Airlines, Inc.'''] is a major American airline known for its ultra-low-cost carrier (ULCC) model. In spite of its no-frills approach to air travel, Frontier Airlines has faced increasing criticism from consumers, journalists, advocacy groups, and the media for its unfair business practices. In 2023, Frontier Airlines was the most complained-about airline.<ref>{{Cite news |last=Murphy |first=Alex |date=16 May 2025 |title=Airline complaints hit record high, but a new report has tips to avoid travel headaches |url=https://www.kunc.org/news/2025-05-16/airline-complaints-hit-record-high-but-a-new-report-has-tips-to-avoid-travel-headaches |url-status=live |access-date=9 Jun 2025 |work=NPS News, Colorado |archive-url=http://web.archive.org/web/20250723160818/https://www.kunc.org/news/2025-05-16/airline-complaints-hit-record-high-but-a-new-report-has-tips-to-avoid-travel-headaches |archive-date=23 Jul 2025}}</ref><ref>{{Cite news |last=Grubola |first=Heather |date=1 Aug 2024 |title=Pa. woman frustrated with Frontier after getting involuntarily bumped from flight |url=https://6abc.com/post/berks-county-woman-frustrated-frontier-airlines-after-getting-involuntarily-bumped-flight/15133908/ |archive-url=https://web.archive.org/web/20250512212909/https://6abc.com/post/berks-county-woman-frustrated-frontier-airlines-after-getting-involuntarily-bumped-flight/15133908/ |archive-date=12 May 2025 |access-date=9 Jun 2025 |work=6abc Action News}}</ref> Since 2022, Frontier Airlines received almost 6,500 BBB complaints, many of which consisted of specific issues like "customer service," "repair."<ref>{{Cite web |title=Frontier Airlines, Inc. |url=https://www.bbb.org/us/co/denver/profile/airlines/frontier-airlines-inc-1296-55000095/complaints |url-status=live |access-date=9 Jun 2025 |website=Better Business Bureau |archive-url=https://web.archive.org/web/20260223044912/https://www.bbb.org/us/co/denver/profile/airlines/frontier-airlines-inc-1296-55000095/complaints |archive-date=23 Feb 2026}}</ref> Frontier Airlines customers have heavily-criticized the airline because of its history of prioritizing profits over passengers due to the airline's deceptive and exploitive business practices.

Line 59:

===Unfair treatment of passengers with disabilities and medical conditions===

Multiple passengers have expressed their disappointment with Frontier for their egregious treatment of passengers with medical needs. Perhaps one of the most notable of these instances was when a Frontier agent forced a paralyzed passenger to pay in cash to check a medical-supply despite a confirmation from TSA that it contained no prohibited items.<ref>{{Cite web |last=Leff |first=Gary |date=May 30, 2025 |title=“Yes, I’m Discriminating”—Frontier Agent Caught Illegally Charging Wheelchair Passenger For Medical Bag |url=https://viewfromthewing.com/yes-im-discriminating-frontier-agent-caught-illegally-charging-wheelchair-passenger-for-medical-bag/ |url-status=live |website=View from the Wing}}</ref>

Multiple passengers have expressed their disappointment with Frontier for their egregious treatment of passengers with medical needs. Perhaps one of the most notable of these instances was when a Frontier agent forced a paralyzed passenger to pay in cash to check a medical-supply despite a confirmation from TSA that it contained no prohibited items.<ref>{{Cite web |last=Leff |first=Gary |date=May 30, 2025 |title=“Yes, I’m Discriminating”—Frontier Agent Caught Illegally Charging Wheelchair Passenger For Medical Bag |url=https://viewfromthewing.com/yes-im-discriminating-frontier-agent-caught-illegally-charging-wheelchair-passenger-for-medical-bag/ |url-status=live |website=View from the Wing |archive-url=http://web.archive.org/web/20251210051003/https://viewfromthewing.com/yes-im-discriminating-frontier-agent-caught-illegally-charging-wheelchair-passenger-for-medical-bag/ |archive-date=10 Dec 2025}}</ref>

On more than one occasion, Frontier has mishandled mobility aids.<ref>{{Cite news |last=Boey |first=Valerie |date=July 28, 2023 |title=Frontier Airlines returns missing wheelchair to paralyzed Florida man who went without it for 3 days |url=https://www.fox35orlando.com/news/another-person-says-frontier-airlines-lost-their-wheelchair |url-status=live |archive-url=https://web.archive.org/web/20241107012825/https://www.fox35orlando.com/news/another-person-says-frontier-airlines-lost-their-wheelchair |archive-date=November 7, 2024 |access-date=June 10, 2025 |work=Fox 35 Orlando}}</ref><ref>{{Cite web |last=Wakeman |first=Lauren |date=November 14, 2023 |title=Lawsuit filed against Frontier Airlines for losing, damaging disabled woman’s custom wheelchair |url=https://www.salvilaw.com/press-release/lawsuit-filed-against-frontier-airlines-for-losing-damaging-disabled-womans-custom-wheelchair/ |url-status=live |website=Salvi, Schostok & Pritchard P.C.}}</ref>

On more than one occasion, Frontier has mishandled mobility aids.<ref>{{Cite news |last=Boey |first=Valerie |date=July 28, 2023 |title=Frontier Airlines returns missing wheelchair to paralyzed Florida man who went without it for 3 days |url=https://www.fox35orlando.com/news/another-person-says-frontier-airlines-lost-their-wheelchair |url-status=live |archive-url=https://web.archive.org/web/20241107012825/https://www.fox35orlando.com/news/another-person-says-frontier-airlines-lost-their-wheelchair |archive-date=November 7, 2024 |access-date=June 10, 2025 |work=Fox 35 Orlando}}</ref><ref>{{Cite web |last=Wakeman |first=Lauren |date=November 14, 2023 |title=Lawsuit filed against Frontier Airlines for losing, damaging disabled woman’s custom wheelchair |url=https://www.salvilaw.com/press-release/lawsuit-filed-against-frontier-airlines-for-losing-damaging-disabled-womans-custom-wheelchair/ |url-status=live |website=Salvi, Schostok & Pritchard P.C. |archive-url=http://web.archive.org/web/20250709055951/https://www.salvilaw.com/press-release/lawsuit-filed-against-frontier-airlines-for-losing-damaging-disabled-womans-custom-wheelchair/ |archive-date=9 Jul 2025}}</ref>

===Incentivizing gate agents to squeeze passengers on bag fees===

It is a common practice for ULCC airlines staff to audit passengers' bag dimensions while they queue for boarding at airport gates. However, Frontier Airlines is arguably a great deal more predatory in this practice. In a 2024 U.S. Senate Committee Meeting where several major airline executives were present, Senator Josh Hawley raised a question about whether the airlines paid a "bounty" to their employees for catching passengers with bags that were too big at airport gates. Bobby Schroeter, who is the officer in charge of Frontier Airlines' commercial operations, states: "We charge them an incentive... we recognize this [gate-side baggage auditing] is a hard job and therefore, we incentivize them to do that... '''$10 per bag."'''<ref name=":0">{{Cite web |date=December 4, 2024 |title=Sen. Josh Hawley to Airline Executives: "Flying on your airlines is horrible." |url=https://www.c-span.org/video/?c5144527/sen-josh-hawley-airline-executives-flying-airlines-horrible |url-status=live |website=C-Span}}</ref> According to a Frontier Airlines spokesperson, the commission-based bonus is "simply an incentive for our airport customer service agents to help ensure compliance with our policies and that all customers are treated equally.”<ref>{{Cite news |last=Whitehead |first=Joanna |date=March 13, 2023 |title=Frontier Airlines admits it pays agents a bonus for charging passengers for oversized baggage |url=https://www.independent.co.uk/travel/news-and-advice/frontier-airlines-baggage-policy-airport-b2299842.html |url-status=live |archive-url=https://web.archive.org/web/20250116201224/https://www.independent.co.uk/travel/news-and-advice/frontier-airlines-baggage-policy-airport-b2299842.html |archive-date=January 16, 2025 |access-date=June 10, 2025 |work=The Independent}}</ref> Many customers argue that the incentives create financial motivation to not treat passengers "equally," but rather to be overly critical, and even aggressive in some circumstances over enforcing bag size limits.

It is a common practice for ULCC airlines staff to audit passengers' bag dimensions while they queue for boarding at airport gates. However, Frontier Airlines is arguably a great deal more predatory in this practice. In a 2024 U.S. Senate Committee Meeting where several major airline executives were present, Senator Josh Hawley raised a question about whether the airlines paid a "bounty" to their employees for catching passengers with bags that were too big at airport gates. Bobby Schroeter, who is the officer in charge of Frontier Airlines' commercial operations, states: "We charge them an incentive... we recognize this [gate-side baggage auditing] is a hard job and therefore, we incentivize them to do that... '''$10 per bag."'''<ref name=":0">{{Cite web |date=December 4, 2024 |title=Sen. Josh Hawley to Airline Executives: "Flying on your airlines is horrible." |url=https://www.c-span.org/video/?c5144527/sen-josh-hawley-airline-executives-flying-airlines-horrible |url-status=live |website=C-Span |archive-url=https://web.archive.org/web/20260223044948/https://www.c-span.org/video/?c5144527/sen-josh-hawley-airline-executives-flying-airlines-horrible |archive-date=23 Feb 2026}}</ref> According to a Frontier Airlines spokesperson, the commission-based bonus is "simply an incentive for our airport customer service agents to help ensure compliance with our policies and that all customers are treated equally.”<ref>{{Cite news |last=Whitehead |first=Joanna |date=March 13, 2023 |title=Frontier Airlines admits it pays agents a bonus for charging passengers for oversized baggage |url=https://www.independent.co.uk/travel/news-and-advice/frontier-airlines-baggage-policy-airport-b2299842.html |url-status=live |archive-url=https://web.archive.org/web/20250116201224/https://www.independent.co.uk/travel/news-and-advice/frontier-airlines-baggage-policy-airport-b2299842.html |archive-date=January 16, 2025 |access-date=June 10, 2025 |work=The Independent}}</ref> Many customers argue that the incentives create financial motivation to not treat passengers "equally," but rather to be overly critical, and even aggressive in some circumstances over enforcing bag size limits.

Frontier Airlines and Spirit Airlines cumulatively spent $26 million between 2022 and 2023 paying gate agents incentives to catch passengers with bags that did not fit in the airlines' gate-side sizers.<ref name=":0" />

Line 86:

Frontier's "GoWild! All You Can Fly" pass requires that members agree to terms that force them to resolve legal disputes outside of court and force them to abstain from joining class actions.<blockquote>"You and Frontier agree to arbitrate all disputes and claims between us... tort, statute, fraud, misrepresentation or any other legal theory...

"In addition, by agreeing to resolve disputes through arbitration, You and Frontier agree to each unconditionally waive the right to a trial by jury or to participate in a class action, representative proceeding, or private attorney general action."<ref>{{Cite web |title=Terms and Conditions |url=https://idmonitoring.frontier.com/terms |url-status=live |access-date=June 18, 2025}}</ref></blockquote>In 2024, federal Colorado judge, Judge Kathryn A. Starnella dismissed a class action lawsuit filed against Frontier Airlines by fly pass member, Jeriyma Hartsfield for a breach of contract. Despite Hartsfield's attempt to represent a class of passengers who also faced a similar situation, the lawsuit was ultimately shot down by Judger Starnella because she deduced that Hartsfield, "had ample opportunity to review the terms, including the arbitration clause, before agreeing to them."<ref>{{Cite web |last=Milano |first=Ashley |date=July 9, 2024 |title=Frontier Airlines 'All You Can Fly' Lawsuit Grounded, Heads to Arbitration |url=https://injuryclaims.com/news/other/frontier-airlines-gowild-lawsuit-dismissed |url-status=live |archive-url=https://web.archive.org/web/20250326041651/https://injuryclaims.com/news/other/frontier-airlines-gowild-lawsuit-dismissed |archive-date=March 26, 2025 |access-date=June 18, 2025 |website=Injury Claims}}</ref> Hartsfield was then left to attempt to resolve the matter via arbitration instead of in court.

"In addition, by agreeing to resolve disputes through arbitration, You and Frontier agree to each unconditionally waive the right to a trial by jury or to participate in a class action, representative proceeding, or private attorney general action."<ref>{{Cite web |title=Terms and Conditions |url=https://idmonitoring.frontier.com/terms |url-status=live |access-date=June 18, 2025 |archive-url=http://web.archive.org/web/20250708193926/https://idmonitoring.frontier.com/terms |archive-date=8 Jul 2025}}</ref></blockquote>In 2024, federal Colorado judge, Judge Kathryn A. Starnella dismissed a class action lawsuit filed against Frontier Airlines by fly pass member, Jeriyma Hartsfield for a breach of contract. Despite Hartsfield's attempt to represent a class of passengers who also faced a similar situation, the lawsuit was ultimately shot down by Judger Starnella because she deduced that Hartsfield, "had ample opportunity to review the terms, including the arbitration clause, before agreeing to them."<ref>{{Cite web |last=Milano |first=Ashley |date=July 9, 2024 |title=Frontier Airlines 'All You Can Fly' Lawsuit Grounded, Heads to Arbitration |url=https://injuryclaims.com/news/other/frontier-airlines-gowild-lawsuit-dismissed |url-status=live |archive-url=https://web.archive.org/web/20250326041651/https://injuryclaims.com/news/other/frontier-airlines-gowild-lawsuit-dismissed |archive-date=March 26, 2025 |access-date=June 18, 2025 |website=Injury Claims}}</ref> Hartsfield was then left to attempt to resolve the matter via arbitration instead of in court.

===Lack of transparency with opting out of personal data sharing with third parties===

Line 92:

===Obfuscating web-based check-in and charging passengers for it===

Frontier Airlines has a suspicious history of technical glitches and errors with their website and their mobile application when customers attempt to check in for their flight online.<ref>{{Cite news |last=Leff |first=Gary |date=May 3, 2025 |title="Never Flying This Airline Again”—Watch As Frontier Threatens Ban, Calls Police When Passenger Complains About $25 Fee Just To Check In |url=https://viewfromthewing.com/never-flying-this-airline-again-watch-as-frontier-threatens-ban-calls-police-when-passenger-complains-about-25-fee-just-to-check-in/comment-page-1/ |url-status=live |access-date=June 18, 2025 |work=View from the Wing}}</ref> In addition to the technical inconveniences, passengers have reported long wait times for customer service and unresponsive support from customer service while seeking assistance with these online check-in issues. Passengers who checked in late, some no doubt due to the technical issues, were charged unexpected fees for doing so.<ref>{{Cite news |last=Fenton |first=Reuven |date=May 7, 2025 |title=Frontier Airlines agents jeer at passenger after hitting him with surprise fee: ‘You thought you were gonna get on your flight?’ |url=https://nypost.com/2025/05/07/us-news/frontier-airlines-staff-taunt-passenger-trying-to-check-in-hit-him-with-25-fee-video/ |url-status=live |archive-url=https://web.archive.org/web/20250517034451/https://nypost.com/2025/05/07/us-news/frontier-airlines-staff-taunt-passenger-trying-to-check-in-hit-him-with-25-fee-video/ |archive-date=May 17, 2025 |access-date=June 18, 2025 |work=New York Post}}</ref>

Frontier Airlines has a suspicious history of technical glitches and errors with their website and their mobile application when customers attempt to check in for their flight online.<ref>{{Cite news |last=Leff |first=Gary |date=May 3, 2025 |title="Never Flying This Airline Again”—Watch As Frontier Threatens Ban, Calls Police When Passenger Complains About $25 Fee Just To Check In |url=https://viewfromthewing.com/never-flying-this-airline-again-watch-as-frontier-threatens-ban-calls-police-when-passenger-complains-about-25-fee-just-to-check-in/comment-page-1/ |url-status=live |access-date=June 18, 2025 |work=View from the Wing |archive-url=http://web.archive.org/web/20250713143518/https://viewfromthewing.com/never-flying-this-airline-again-watch-as-frontier-threatens-ban-calls-police-when-passenger-complains-about-25-fee-just-to-check-in/comment-page-1/ |archive-date=13 Jul 2025}}</ref> In addition to the technical inconveniences, passengers have reported long wait times for customer service and unresponsive support from customer service while seeking assistance with these online check-in issues. Passengers who checked in late, some no doubt due to the technical issues, were charged unexpected fees for doing so.<ref>{{Cite news |last=Fenton |first=Reuven |date=May 7, 2025 |title=Frontier Airlines agents jeer at passenger after hitting him with surprise fee: ‘You thought you were gonna get on your flight?’ |url=https://nypost.com/2025/05/07/us-news/frontier-airlines-staff-taunt-passenger-trying-to-check-in-hit-him-with-25-fee-video/ |url-status=live |archive-url=https://web.archive.org/web/20250517034451/https://nypost.com/2025/05/07/us-news/frontier-airlines-staff-taunt-passenger-trying-to-check-in-hit-him-with-25-fee-video/ |archive-date=May 17, 2025 |access-date=June 18, 2025 |work=New York Post}}</ref>

In 2023, Frontier's check-in form used to be readily available on the front page of their website. Currently, passengers are expected to perform an additional step if they want to check in online for free: downloading the Frontier mobile app: [[Frontier Airlines Obfuscates Web Check-in Form]]

@@ Line 8: / Line 8: @@
 |Website=https://flyfrontier.com/
 }}
-[https://www.flyfrontier.com/ '''Frontier Airlines, Inc.'''] is a major American airline known for its ultra-low-cost carrier (ULCC) model. In spite of its no-frills approach to air travel, Frontier Airlines has faced increasing criticism from consumers, journalists, advocacy groups, and the media for its unfair business practices. In 2023, Frontier Airlines was the most complained-about airline.<ref>{{Cite news |last=Murphy |first=Alex |date=16 May 2025 |title=Airline complaints hit record high, but a new report has tips to avoid travel headaches |url=https://www.kunc.org/news/2025-05-16/airline-complaints-hit-record-high-but-a-new-report-has-tips-to-avoid-travel-headaches |url-status=live |access-date=9 Jun 2025 |work=NPS News, Colorado}}</ref><ref>{{Cite news |last=Grubola |first=Heather |date=1 Aug 2024 |title=Pa. woman frustrated with Frontier after getting involuntarily bumped from flight |url=https://6abc.com/post/berks-county-woman-frustrated-frontier-airlines-after-getting-involuntarily-bumped-flight/15133908/ |archive-url=https://web.archive.org/web/20250512212909/https://6abc.com/post/berks-county-woman-frustrated-frontier-airlines-after-getting-involuntarily-bumped-flight/15133908/ |archive-date=12 May 2025 |access-date=9 Jun 2025 |work=6abc Action News}}</ref> Since 2022, Frontier Airlines received almost 6,500 BBB complaints, many of which consisted of specific issues like "customer service," "repair."<ref>{{Cite web |title=Frontier Airlines, Inc. |url=https://www.bbb.org/us/co/denver/profile/airlines/frontier-airlines-inc-1296-55000095/complaints |url-status=live |access-date=9 Jun 2025 |website=Better Business Bureau}}</ref> Frontier Airlines customers have heavily-criticized the airline because of its history of prioritizing profits over passengers due to the airline's deceptive and exploitive business practices.
+[https://www.flyfrontier.com/ '''Frontier Airlines, Inc.'''] is a major American airline known for its ultra-low-cost carrier (ULCC) model. In spite of its no-frills approach to air travel, Frontier Airlines has faced increasing criticism from consumers, journalists, advocacy groups, and the media for its unfair business practices. In 2023, Frontier Airlines was the most complained-about airline.<ref>{{Cite news |last=Murphy |first=Alex |date=16 May 2025 |title=Airline complaints hit record high, but a new report has tips to avoid travel headaches |url=https://www.kunc.org/news/2025-05-16/airline-complaints-hit-record-high-but-a-new-report-has-tips-to-avoid-travel-headaches |url-status=live |access-date=9 Jun 2025 |work=NPS News, Colorado |archive-url=http://web.archive.org/web/20250723160818/https://www.kunc.org/news/2025-05-16/airline-complaints-hit-record-high-but-a-new-report-has-tips-to-avoid-travel-headaches |archive-date=23 Jul 2025}}</ref><ref>{{Cite news |last=Grubola |first=Heather |date=1 Aug 2024 |title=Pa. woman frustrated with Frontier after getting involuntarily bumped from flight |url=https://6abc.com/post/berks-county-woman-frustrated-frontier-airlines-after-getting-involuntarily-bumped-flight/15133908/ |archive-url=https://web.archive.org/web/20250512212909/https://6abc.com/post/berks-county-woman-frustrated-frontier-airlines-after-getting-involuntarily-bumped-flight/15133908/ |archive-date=12 May 2025 |access-date=9 Jun 2025 |work=6abc Action News}}</ref> Since 2022, Frontier Airlines received almost 6,500 BBB complaints, many of which consisted of specific issues like "customer service," "repair."<ref>{{Cite web |title=Frontier Airlines, Inc. |url=https://www.bbb.org/us/co/denver/profile/airlines/frontier-airlines-inc-1296-55000095/complaints |url-status=live |access-date=9 Jun 2025 |website=Better Business Bureau |archive-url=https://web.archive.org/web/20260223044912/https://www.bbb.org/us/co/denver/profile/airlines/frontier-airlines-inc-1296-55000095/complaints |archive-date=23 Feb 2026}}</ref> Frontier Airlines customers have heavily-criticized the airline because of its history of prioritizing profits over passengers due to the airline's deceptive and exploitive business practices.
@@ Line 59: / Line 59: @@
 ===Unfair treatment of passengers with disabilities and medical conditions===
-Multiple passengers have expressed their disappointment with Frontier for their egregious treatment of passengers with medical needs. Perhaps one of the most notable of these instances was when a Frontier agent forced a paralyzed passenger to pay in cash to check a medical-supply despite a confirmation from TSA that it contained no prohibited items.<ref>{{Cite web |last=Leff |first=Gary |date=May 30, 2025 |title=“Yes, I’m Discriminating”—Frontier Agent Caught Illegally Charging Wheelchair Passenger For Medical Bag |url=https://viewfromthewing.com/yes-im-discriminating-frontier-agent-caught-illegally-charging-wheelchair-passenger-for-medical-bag/ |url-status=live |website=View from the Wing}}</ref>
+Multiple passengers have expressed their disappointment with Frontier for their egregious treatment of passengers with medical needs. Perhaps one of the most notable of these instances was when a Frontier agent forced a paralyzed passenger to pay in cash to check a medical-supply despite a confirmation from TSA that it contained no prohibited items.<ref>{{Cite web |last=Leff |first=Gary |date=May 30, 2025 |title=“Yes, I’m Discriminating”—Frontier Agent Caught Illegally Charging Wheelchair Passenger For Medical Bag |url=https://viewfromthewing.com/yes-im-discriminating-frontier-agent-caught-illegally-charging-wheelchair-passenger-for-medical-bag/ |url-status=live |website=View from the Wing |archive-url=http://web.archive.org/web/20251210051003/https://viewfromthewing.com/yes-im-discriminating-frontier-agent-caught-illegally-charging-wheelchair-passenger-for-medical-bag/ |archive-date=10 Dec 2025}}</ref>
-On more than one occasion, Frontier has mishandled mobility aids.<ref>{{Cite news |last=Boey |first=Valerie |date=July 28, 2023 |title=Frontier Airlines returns missing wheelchair to paralyzed Florida man who went without it for 3 days |url=https://www.fox35orlando.com/news/another-person-says-frontier-airlines-lost-their-wheelchair |url-status=live |archive-url=https://web.archive.org/web/20241107012825/https://www.fox35orlando.com/news/another-person-says-frontier-airlines-lost-their-wheelchair |archive-date=November 7, 2024 |access-date=June 10, 2025 |work=Fox 35 Orlando}}</ref><ref>{{Cite web |last=Wakeman |first=Lauren |date=November 14, 2023 |title=Lawsuit filed against Frontier Airlines for losing, damaging disabled woman’s custom wheelchair |url=https://www.salvilaw.com/press-release/lawsuit-filed-against-frontier-airlines-for-losing-damaging-disabled-womans-custom-wheelchair/ |url-status=live |website=Salvi, Schostok & Pritchard P.C.}}</ref>
+On more than one occasion, Frontier has mishandled mobility aids.<ref>{{Cite news |last=Boey |first=Valerie |date=July 28, 2023 |title=Frontier Airlines returns missing wheelchair to paralyzed Florida man who went without it for 3 days |url=https://www.fox35orlando.com/news/another-person-says-frontier-airlines-lost-their-wheelchair |url-status=live |archive-url=https://web.archive.org/web/20241107012825/https://www.fox35orlando.com/news/another-person-says-frontier-airlines-lost-their-wheelchair |archive-date=November 7, 2024 |access-date=June 10, 2025 |work=Fox 35 Orlando}}</ref><ref>{{Cite web |last=Wakeman |first=Lauren |date=November 14, 2023 |title=Lawsuit filed against Frontier Airlines for losing, damaging disabled woman’s custom wheelchair |url=https://www.salvilaw.com/press-release/lawsuit-filed-against-frontier-airlines-for-losing-damaging-disabled-womans-custom-wheelchair/ |url-status=live |website=Salvi, Schostok & Pritchard P.C. |archive-url=http://web.archive.org/web/20250709055951/https://www.salvilaw.com/press-release/lawsuit-filed-against-frontier-airlines-for-losing-damaging-disabled-womans-custom-wheelchair/ |archive-date=9 Jul 2025}}</ref>
 ===Incentivizing gate agents to squeeze passengers on bag fees===
-It is a common practice for ULCC airlines staff to audit passengers' bag dimensions while they queue for boarding at airport gates. However, Frontier Airlines is arguably a great deal more predatory in this practice. In a 2024 U.S. Senate Committee Meeting where several major airline executives were present, Senator Josh Hawley raised a question about whether the airlines paid a "bounty" to their employees for catching passengers with bags that were too big at airport gates. Bobby Schroeter, who is the officer in charge of Frontier Airlines' commercial operations, states: "We charge them an incentive... we recognize this [gate-side baggage auditing] is a hard job and therefore, we incentivize them to do that... '''$10 per bag."'''<ref name=":0">{{Cite web |date=December 4, 2024 |title=Sen. Josh Hawley to Airline Executives: "Flying on your airlines is horrible." |url=https://www.c-span.org/video/?c5144527/sen-josh-hawley-airline-executives-flying-airlines-horrible |url-status=live |website=C-Span}}</ref> According to a Frontier Airlines spokesperson, the commission-based bonus is "simply an incentive for our airport customer service agents to help ensure compliance with our policies and that all customers are treated equally.”<ref>{{Cite news |last=Whitehead |first=Joanna |date=March 13, 2023 |title=Frontier Airlines admits it pays agents a bonus for charging passengers for oversized baggage |url=https://www.independent.co.uk/travel/news-and-advice/frontier-airlines-baggage-policy-airport-b2299842.html |url-status=live |archive-url=https://web.archive.org/web/20250116201224/https://www.independent.co.uk/travel/news-and-advice/frontier-airlines-baggage-policy-airport-b2299842.html |archive-date=January 16, 2025 |access-date=June 10, 2025 |work=The Independent}}</ref> Many customers argue that the incentives create financial motivation to not treat passengers "equally," but rather to be overly critical, and even aggressive in some circumstances over enforcing bag size limits.
+It is a common practice for ULCC airlines staff to audit passengers' bag dimensions while they queue for boarding at airport gates. However, Frontier Airlines is arguably a great deal more predatory in this practice. In a 2024 U.S. Senate Committee Meeting where several major airline executives were present, Senator Josh Hawley raised a question about whether the airlines paid a "bounty" to their employees for catching passengers with bags that were too big at airport gates. Bobby Schroeter, who is the officer in charge of Frontier Airlines' commercial operations, states: "We charge them an incentive... we recognize this [gate-side baggage auditing] is a hard job and therefore, we incentivize them to do that... '''$10 per bag."'''<ref name=":0">{{Cite web |date=December 4, 2024 |title=Sen. Josh Hawley to Airline Executives: "Flying on your airlines is horrible." |url=https://www.c-span.org/video/?c5144527/sen-josh-hawley-airline-executives-flying-airlines-horrible |url-status=live |website=C-Span |archive-url=https://web.archive.org/web/20260223044948/https://www.c-span.org/video/?c5144527/sen-josh-hawley-airline-executives-flying-airlines-horrible |archive-date=23 Feb 2026}}</ref> According to a Frontier Airlines spokesperson, the commission-based bonus is "simply an incentive for our airport customer service agents to help ensure compliance with our policies and that all customers are treated equally.”<ref>{{Cite news |last=Whitehead |first=Joanna |date=March 13, 2023 |title=Frontier Airlines admits it pays agents a bonus for charging passengers for oversized baggage |url=https://www.independent.co.uk/travel/news-and-advice/frontier-airlines-baggage-policy-airport-b2299842.html |url-status=live |archive-url=https://web.archive.org/web/20250116201224/https://www.independent.co.uk/travel/news-and-advice/frontier-airlines-baggage-policy-airport-b2299842.html |archive-date=January 16, 2025 |access-date=June 10, 2025 |work=The Independent}}</ref> Many customers argue that the incentives create financial motivation to not treat passengers "equally," but rather to be overly critical, and even aggressive in some circumstances over enforcing bag size limits.
 Frontier Airlines and Spirit Airlines cumulatively spent $26 million between 2022 and 2023 paying gate agents incentives to catch passengers with bags that did not fit in the airlines' gate-side sizers.<ref name=":0" />
@@ Line 86: / Line 86: @@
 Frontier's "GoWild! All You Can Fly" pass requires that members agree to terms that force them to resolve legal disputes outside of court and force them to abstain from joining class actions.<blockquote>"You and Frontier agree to arbitrate all disputes and claims between us... tort, statute, fraud, misrepresentation or any other legal theory...
-"In addition, by agreeing to resolve disputes through arbitration, You and Frontier agree to each unconditionally waive the right to a trial by jury or to participate in a class action, representative proceeding, or private attorney general action."<ref>{{Cite web |title=Terms and Conditions |url=https://idmonitoring.frontier.com/terms |url-status=live |access-date=June 18, 2025}}</ref></blockquote>In 2024, federal Colorado judge, Judge Kathryn A. Starnella dismissed a class action lawsuit filed against Frontier Airlines by fly pass member, Jeriyma Hartsfield for a breach of contract. Despite Hartsfield's attempt to represent a class of passengers who also faced a similar situation, the lawsuit was ultimately shot down by Judger Starnella because she deduced that Hartsfield, "had ample opportunity to review the terms, including the arbitration clause, before agreeing to them."<ref>{{Cite web |last=Milano |first=Ashley |date=July 9, 2024 |title=Frontier Airlines 'All You Can Fly' Lawsuit Grounded, Heads to Arbitration |url=https://injuryclaims.com/news/other/frontier-airlines-gowild-lawsuit-dismissed |url-status=live |archive-url=https://web.archive.org/web/20250326041651/https://injuryclaims.com/news/other/frontier-airlines-gowild-lawsuit-dismissed |archive-date=March 26, 2025 |access-date=June 18, 2025 |website=Injury Claims}}</ref> Hartsfield was then left to attempt to resolve the matter via arbitration instead of in court.
+"In addition, by agreeing to resolve disputes through arbitration, You and Frontier agree to each unconditionally waive the right to a trial by jury or to participate in a class action, representative proceeding, or private attorney general action."<ref>{{Cite web |title=Terms and Conditions |url=https://idmonitoring.frontier.com/terms |url-status=live |access-date=June 18, 2025 |archive-url=http://web.archive.org/web/20250708193926/https://idmonitoring.frontier.com/terms |archive-date=8 Jul 2025}}</ref></blockquote>In 2024, federal Colorado judge, Judge Kathryn A. Starnella dismissed a class action lawsuit filed against Frontier Airlines by fly pass member, Jeriyma Hartsfield for a breach of contract. Despite Hartsfield's attempt to represent a class of passengers who also faced a similar situation, the lawsuit was ultimately shot down by Judger Starnella because she deduced that Hartsfield, "had ample opportunity to review the terms, including the arbitration clause, before agreeing to them."<ref>{{Cite web |last=Milano |first=Ashley |date=July 9, 2024 |title=Frontier Airlines 'All You Can Fly' Lawsuit Grounded, Heads to Arbitration |url=https://injuryclaims.com/news/other/frontier-airlines-gowild-lawsuit-dismissed |url-status=live |archive-url=https://web.archive.org/web/20250326041651/https://injuryclaims.com/news/other/frontier-airlines-gowild-lawsuit-dismissed |archive-date=March 26, 2025 |access-date=June 18, 2025 |website=Injury Claims}}</ref> Hartsfield was then left to attempt to resolve the matter via arbitration instead of in court.
 ===Lack of transparency with opting out of personal data sharing with third parties===
@@ Line 92: / Line 92: @@
 ===Obfuscating web-based check-in and charging passengers for it===
-Frontier Airlines has a suspicious history of technical glitches and errors with their website and their mobile application when customers attempt to check in for their flight online.<ref>{{Cite news |last=Leff |first=Gary |date=May 3, 2025 |title="Never Flying This Airline Again”—Watch As Frontier Threatens Ban, Calls Police When Passenger Complains About $25 Fee Just To Check In |url=https://viewfromthewing.com/never-flying-this-airline-again-watch-as-frontier-threatens-ban-calls-police-when-passenger-complains-about-25-fee-just-to-check-in/comment-page-1/ |url-status=live |access-date=June 18, 2025 |work=View from the Wing}}</ref> In addition to the technical inconveniences, passengers have reported long wait times for customer service and unresponsive support from customer service while seeking assistance with these online check-in issues. Passengers who checked in late, some no doubt due to the technical issues, were charged unexpected fees for doing so.<ref>{{Cite news |last=Fenton |first=Reuven |date=May 7, 2025 |title=Frontier Airlines agents jeer at passenger after hitting him with surprise fee: ‘You thought you were gonna get on your flight?’ |url=https://nypost.com/2025/05/07/us-news/frontier-airlines-staff-taunt-passenger-trying-to-check-in-hit-him-with-25-fee-video/ |url-status=live |archive-url=https://web.archive.org/web/20250517034451/https://nypost.com/2025/05/07/us-news/frontier-airlines-staff-taunt-passenger-trying-to-check-in-hit-him-with-25-fee-video/ |archive-date=May 17, 2025 |access-date=June 18, 2025 |work=New York Post}}</ref>
+Frontier Airlines has a suspicious history of technical glitches and errors with their website and their mobile application when customers attempt to check in for their flight online.<ref>{{Cite news |last=Leff |first=Gary |date=May 3, 2025 |title="Never Flying This Airline Again”—Watch As Frontier Threatens Ban, Calls Police When Passenger Complains About $25 Fee Just To Check In |url=https://viewfromthewing.com/never-flying-this-airline-again-watch-as-frontier-threatens-ban-calls-police-when-passenger-complains-about-25-fee-just-to-check-in/comment-page-1/ |url-status=live |access-date=June 18, 2025 |work=View from the Wing |archive-url=http://web.archive.org/web/20250713143518/https://viewfromthewing.com/never-flying-this-airline-again-watch-as-frontier-threatens-ban-calls-police-when-passenger-complains-about-25-fee-just-to-check-in/comment-page-1/ |archive-date=13 Jul 2025}}</ref> In addition to the technical inconveniences, passengers have reported long wait times for customer service and unresponsive support from customer service while seeking assistance with these online check-in issues. Passengers who checked in late, some no doubt due to the technical issues, were charged unexpected fees for doing so.<ref>{{Cite news |last=Fenton |first=Reuven |date=May 7, 2025 |title=Frontier Airlines agents jeer at passenger after hitting him with surprise fee: ‘You thought you were gonna get on your flight?’ |url=https://nypost.com/2025/05/07/us-news/frontier-airlines-staff-taunt-passenger-trying-to-check-in-hit-him-with-25-fee-video/ |url-status=live |archive-url=https://web.archive.org/web/20250517034451/https://nypost.com/2025/05/07/us-news/frontier-airlines-staff-taunt-passenger-trying-to-check-in-hit-him-with-25-fee-video/ |archive-date=May 17, 2025 |access-date=June 18, 2025 |work=New York Post}}</ref>
 In 2023, Frontier's check-in form used to be readily available on the front page of their website. Currently, passengers are expected to perform an additional step if they want to check in online for free: downloading the Frontier mobile app: [[Frontier Airlines Obfuscates Web Check-in Form]]