Software as a service

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Software as a service (SaaS) is a cloud-computing service model where the provider offers use of application software to a client and manages all needed physical and software resources. SaaS is usually accessed using a web application. Unlike some other software-delivery models, it separates "the possession and ownership of software from its use".

Why it is a problem

Ownership

Software as a service prevents their users to own the software.

Policy changes

SaaS can sometimes be used by companies to retroactively amend purchases, retroactively enforce policies, or bait-and-switch customers with changes to end-user license agreements (EULAs) or terms of service (TOS).

Risk of shut down of the service

The software might be shut down by the company or organization who controls it, making it unusable or inaccessible for the consumer. If the user had spent money on the service, the responsible company might not give a refund of the money after shutting down the service.

Further reading

• Games as a service