Papa John's: Difference between revisions
added incidents, impact summary, sources, however i cant access 1 source so i filled in with my own "twist" ;) |
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==Consumer-impact summary== | ==Consumer-impact summary== | ||
* Overcharging Customers | *Overcharging Customers | ||
* Spamming Messages and Emails to customers | *Spamming Messages and Emails to customers | ||
* Lying to customers | *Lying to customers | ||
==Incidents== | ==Incidents== | ||
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]]. | This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]]. | ||
===Papa Sends spam messages to customers === | ===Papa John's Sends spam messages to customers=== | ||
{{Main|link to the main CR Wiki article}} | {{Main|link to the main CR Wiki article}} | ||
On November 9, 2012, several customers filed lawsuits against Papa | On November 9, 2012, several customers filed lawsuits against Papa John's for sending over 500,000 text messages without gaining permission from customers first, seeking a compensation for $250 Million over violation of the Telephone Consumer Protection Act of 1991.<ref>{{Cite web |last=Kim |first=Susanna |date=2012-11-14 |title=Papa John's Customers Sue in Class Action Over Text Spam |url=https://abcnews.com/Business/class-action-moves-forward-papa-johns-text-spamming/story?id=17718903 |url-status=live |access-date=2026-03-02 |website=ABC}}</ref><ref name=":0">{{Cite web |last=Kelly |first=DB |date=2020-12-13 |title=Shady Things You Should Know About Papa John's |url=https://www.mashed.com/32005/didnt-know-papa-john/ |url-status=live |access-date=2026-03-02 |website=Mashed}}</ref> Papa John's claims it acted within the scope of the law, as OnTime4U were the ones sending messages and not them. <ref>{{Cite web |last=Kerr |first=Dara |date=2012-11-13 |title=Papa John's pizza up against $250M lawsuit for text spam |url=https://www.cnet.com/tech/services-and-software/papa-johns-pizza-up-against-250m-lawsuit-for-text-spam/ |url-status=live |access-date=2026-03-02 |website=CNET}}</ref> As of May 2, 2026, the case is still ongoing. | ||
===Papa John's Taxed Customers for every delivery === | ===Papa John's Taxed Customers for every delivery=== | ||
On May 5, 2012, Zachary Tucker filed a lawsuit against Papa John's for allegedly breaking the Illinois Sales Tax Law by the company charging a delivery fee of $2.39 plus an 16 cent sales tax.<ref name=":0" /> The case was settled in 2016, requiring Papa Johns to allow customers who made deliver purchases from May 5, 2009, to May 6, 2016 compensation. <ref>{{Cite web |date=2021-05-21 |title=Pizza Delivery Charges and Sales Tax |url=https://salestaxdatalink.com/pizza-delivery-charges-and-sales-tax/ |url-status=live |access-date=2026-03-02 |website=Sales Tax Datalink}}</ref> | On May 5, 2012, Zachary Tucker filed a lawsuit against Papa John's for allegedly breaking the Illinois Sales Tax Law by the company charging a delivery fee of $2.39 plus an 16 cent sales tax.<ref name=":0" /> The case was settled in 2016, requiring Papa Johns to allow customers who made deliver purchases from May 5, 2009, to May 6, 2016 compensation. <ref>{{Cite web |date=2021-05-21 |title=Pizza Delivery Charges and Sales Tax |url=https://salestaxdatalink.com/pizza-delivery-charges-and-sales-tax/ |url-status=live |access-date=2026-03-02 |website=Sales Tax Datalink}}</ref> | ||
Papa John's denied any wrongdoing, saying they opted to reach an settlement to avoid going through an lengthy trial. | Papa John's denied any wrongdoing, saying they opted to reach an settlement to avoid going through an lengthy trial. | ||
=== Papa John's Website Not friendly to blind users === | ===Papa John's Website Not friendly to blind users=== | ||
A complaint was filed against Papa John's for allegedly failing to make its website accessible to blind users.<ref>{{Cite web |date=who knows |title=who knows |url=https://topclassactions.com/lawsuit-settlements/lawsuit-news/papa-johns-class-action-claims-website-is-not-accessible-to-the-blind/ |url-status=live |access-date=2026-03-02 |website=Top Class Action}}</ref> The lawsuit is still in progress as of May 3, 2026. | A complaint was filed against Papa John's for allegedly failing to make its website accessible to blind users.<ref>{{Cite web |date=who knows |title=who knows |url=https://topclassactions.com/lawsuit-settlements/lawsuit-news/papa-johns-class-action-claims-website-is-not-accessible-to-the-blind/ |url-status=live |access-date=2026-03-02 |website=Top Class Action}}</ref> The lawsuit is still in progress as of May 3, 2026. | ||
=== Papa John's used false urgency to mislead customers === | ===Papa John's used false urgency to mislead customers=== | ||
Filed by Colby Hutton on December 2025. it alleges the company created a false sense of urgency for customers with implications that deals were ending quickly, even though there was never a deadline. Some of the alleged misused lines included; Time's running out to get a FREE large 1-topping pizza, last call, offer extended: get a free large 1 topping pizza.<ref>{{Cite web |date=2025-12-05 |title=Papa John’s Faces Class‑Action Lawsuit Over “False Urgency” Spam Emails |url=https://emailexpert.com/papa-johns-faces-class-action-lawsuit-over-false-urgency-spam-emails/ |url-status=live |access-date=2026-03-02 |website=emailexpert}}</ref><ref>{{Cite web |date=2025-12-03 |title=Class action claims Papa John’s spam emails used false urgency to mislead customers |url=https://topclassactions.com/lawsuit-settlements/lawsuit-news/class-action-claims-papa-johns-spam-emails-used-false-urgency-to-mislead-customers/ |url-status=live |access-date=2026-03-02 |website=Top Class Actions}}</ref> The lawsuit is still in progress as of May 3, 2026. | Filed by Colby Hutton on December 2025. it alleges the company created a false sense of urgency for customers with implications that deals were ending quickly, even though there was never a deadline. Some of the alleged misused lines included; Time's running out to get a FREE large 1-topping pizza, last call, offer extended: get a free large 1 topping pizza.<ref>{{Cite web |date=2025-12-05 |title=Papa John’s Faces Class‑Action Lawsuit Over “False Urgency” Spam Emails |url=https://emailexpert.com/papa-johns-faces-class-action-lawsuit-over-false-urgency-spam-emails/ |url-status=live |access-date=2026-03-02 |website=emailexpert}}</ref><ref>{{Cite web |date=2025-12-03 |title=Class action claims Papa John’s spam emails used false urgency to mislead customers |url=https://topclassactions.com/lawsuit-settlements/lawsuit-news/class-action-claims-papa-johns-spam-emails-used-false-urgency-to-mislead-customers/ |url-status=live |access-date=2026-03-02 |website=Top Class Actions}}</ref> The lawsuit is still in progress as of May 3, 2026. | ||
==See also== | ==See also== | ||
* [[Domino's]] | *[[Domino's]] | ||
* [[Pizza Hut]] | *[[Pizza Hut]] | ||
==References== | ==References== | ||
Revision as of 06:32, 3 March 2026
Papa John's
| Basic information | |
|---|---|
| Founded | 1984-10-02 |
| Legal Structure | Public |
| Industry | Food |
| Also known as | |
| Official website | https://www.papajohns.com/ |
Papa John's International, Inc is an American Pizza chain founded in 1984.
Consumer-impact summary
- Overcharging Customers
- Spamming Messages and Emails to customers
- Lying to customers
Incidents
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the Papa John's category.
Papa John's Sends spam messages to customers
- Main article: link to the main CR Wiki article
On November 9, 2012, several customers filed lawsuits against Papa John's for sending over 500,000 text messages without gaining permission from customers first, seeking a compensation for $250 Million over violation of the Telephone Consumer Protection Act of 1991.[1][2] Papa John's claims it acted within the scope of the law, as OnTime4U were the ones sending messages and not them. [3] As of May 2, 2026, the case is still ongoing.
Papa John's Taxed Customers for every delivery
On May 5, 2012, Zachary Tucker filed a lawsuit against Papa John's for allegedly breaking the Illinois Sales Tax Law by the company charging a delivery fee of $2.39 plus an 16 cent sales tax.[2] The case was settled in 2016, requiring Papa Johns to allow customers who made deliver purchases from May 5, 2009, to May 6, 2016 compensation. [4]
Papa John's denied any wrongdoing, saying they opted to reach an settlement to avoid going through an lengthy trial.
Papa John's Website Not friendly to blind users
A complaint was filed against Papa John's for allegedly failing to make its website accessible to blind users.[5] The lawsuit is still in progress as of May 3, 2026.
Papa John's used false urgency to mislead customers
Filed by Colby Hutton on December 2025. it alleges the company created a false sense of urgency for customers with implications that deals were ending quickly, even though there was never a deadline. Some of the alleged misused lines included; Time's running out to get a FREE large 1-topping pizza, last call, offer extended: get a free large 1 topping pizza.[6][7] The lawsuit is still in progress as of May 3, 2026.
See also
References
- ↑ Kim, Susanna (2012-11-14). "Papa John's Customers Sue in Class Action Over Text Spam". ABC. Retrieved 2026-03-02.
{{cite web}}: CS1 maint: url-status (link) - ↑ 2.0 2.1 Kelly, DB (2020-12-13). "Shady Things You Should Know About Papa John's". Mashed. Retrieved 2026-03-02.
{{cite web}}: CS1 maint: url-status (link) - ↑ Kerr, Dara (2012-11-13). "Papa John's pizza up against $250M lawsuit for text spam". CNET. Retrieved 2026-03-02.
{{cite web}}: CS1 maint: url-status (link) - ↑ "Pizza Delivery Charges and Sales Tax". Sales Tax Datalink. 2021-05-21. Retrieved 2026-03-02.
{{cite web}}: CS1 maint: url-status (link) - ↑ "who knows". Top Class Action. who knows. Retrieved 2026-03-02.
{{cite web}}: Check date values in:|date=(help)CS1 maint: url-status (link) - ↑ "Papa John's Faces Class‑Action Lawsuit Over "False Urgency" Spam Emails". emailexpert. 2025-12-05. Retrieved 2026-03-02.
{{cite web}}: CS1 maint: url-status (link) - ↑ "Class action claims Papa John's spam emails used false urgency to mislead customers". Top Class Actions. 2025-12-03. Retrieved 2026-03-02.
{{cite web}}: CS1 maint: url-status (link)