Chick-fil-A: Difference between revisions
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==Incidents== | ==Incidents== | ||
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]]. | This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]]. | ||
=== Chick-fil-A sharing video data with Facebook === | |||
In January 22, 2023, the company was hit with a lawsuit over allegedly sharing details on what consumers watch on their website to Facebook using Facebook Tracking Pixel.<ref>{{Cite web |last=Rizzi |first=Corrado |date=27 January 2023 |title=Class Action Claims Chick-Fil-A Secretly Shares Consumer Video-Viewing Data with Facebook |url=https://www.classaction.org/news/class-action-claims-chick-fil-a-secretly-shares-consumer-video-viewing-data-with-facebook |url-status=live |access-date=7 March 2026 |website=Classaction}}</ref> The lawsuit is still in progress as of March 7, 2026. | |||
===Data Breach=== | ===Data Breach=== | ||
{{Main|link to the main CR Wiki article}} | {{Main|link to the main CR Wiki article}} | ||
Unknown hackers infiltrated the company's systems through a third party source that allowed access to over 71,000 customers information that includes;<ref>{{Cite web |date=20 March 2023 |title=Chick-fil-A Confirms Data Breach |url=https://www.hodgsonruss.com/newsroom/publications/Chick-fil-A-Confirms-Data-Breach |url-status=live |access-date=7 March 2026 |website=Hodgson Russ}}</ref> | Unknown hackers infiltrated the company's systems through a third party source that allowed access to over 71,000 customers information that includes;<ref>{{Cite web |date=20 March 2023 |title=Chick-fil-A Confirms Data Breach |url=https://www.hodgsonruss.com/newsroom/publications/Chick-fil-A-Confirms-Data-Breach |url-status=live |access-date=7 March 2026 |website=Hodgson Russ}}</ref> | ||
* Names | *Names | ||
* Emails | *Emails | ||
* Credit and debit card (only last 4 digits) | *Credit and debit card (only last 4 digits) | ||
* Chick-fil-A membership numbers | *Chick-fil-A membership numbers | ||
* Amount of Chick-fil-A credits | *Amount of Chick-fil-A credits | ||
After several reports came in from customers, Chick-fil-A conducted an investigation in January, finding the approximate date of the attack to be between December 18 and February 12, 2023. In May 2, Chick-fil-A issued a email to affected customers and added "rewards" to affected accounts.<ref>{{Cite web |date=9 March 2023 |title=Chick-fil-A confirms data breach that impacts 70K+ accounts |url=https://topclassactions.com/lawsuit-settlements/privacy/data-breach/chick-fil-a-confirms-data-breach-that-impacts-70k-accounts/ |url-status=live |access-date=7 March 2026 |website=Top Class Action}}</ref><ref>{{Cite web |last=Arghire |first=Ionut |date=3 March 2023 |title=Data Breaches | After several reports came in from customers, Chick-fil-A conducted an investigation in January, finding the approximate date of the attack to be between December 18 and February 12, 2023. In May 2, Chick-fil-A issued a email to affected customers and added "rewards" to affected accounts.<ref>{{Cite web |date=9 March 2023 |title=Chick-fil-A confirms data breach that impacts 70K+ accounts |url=https://topclassactions.com/lawsuit-settlements/privacy/data-breach/chick-fil-a-confirms-data-breach-that-impacts-70k-accounts/ |url-status=live |access-date=7 March 2026 |website=Top Class Action}}</ref><ref>{{Cite web |last=Arghire |first=Ionut |date=3 March 2023 |title=Data Breaches | ||
Over 71k Impacted by Credential Stuffing Attacks on Chick-fil-A Accounts |url=https://www.securityweek.com/over-71k-impacted-by-credential-stuffing-attacks-on-chick-fil-a-accounts/ |url-status=live |access-date=7 March 2026 |website=Securityweek}}</ref> | Over 71k Impacted by Credential Stuffing Attacks on Chick-fil-A Accounts |url=https://www.securityweek.com/over-71k-impacted-by-credential-stuffing-attacks-on-chick-fil-a-accounts/ |url-status=live |access-date=7 March 2026 |website=Securityweek}}</ref> On March 6, customers filed class action lawsuits against the company for failing to secure users data through their cybersecurity practices, however on October 11, it reached a closed settlement agreement between the company.<ref>{{Cite web |last=McCroskey |first=Kelsey |date=9 March 2026 |title=Chick-fil-A Data Breach Affecting Over 71K People Triggers Class Action Lawsuit [UPDATE] |url=https://www.classaction.org/news/chick-fil-a-data-breach-affecting-over-71k-people-triggers-class-action-lawsuit |url-status=live |access-date=7 March 2026 |website=Classaction}}</ref> | ||
===False advertised delivery fee and instead raising and adding hidden fee's === | ===False advertised delivery fee and instead raising and adding hidden fee's=== | ||
Several customers filed a lawsuit against the company for marketing their delivery prices as free or $2.99-3.99 deliveries, however charging customers up to 20-%30 more for delivery orders.<ref>{{Cite web |last=Stump |first=Scott |date=29 January 2024 |title=Chick-fil-A’s $4.4 million lawsuit settlement: Eligible customers need to file a claim ASAP |url=https://www.today.com/food/restaurants/chick-fil-a-class-action-lawsuit-settlement-rcna136160 |url-status=live |access-date=7 March 2026 |website=Today}}</ref><ref>{{Cite web |last=Heier |first=Bernadette |date=18 October 2023 |title=Chick-fil-A Settles $4.4M Lawsuit as Customers Demand Delivery Price Transparency |url=https://foodondemand.com/10182023/chick-fil-a-settles-4-4m-lawsuit-as-customers-demand-delivery-price-transparency/ |url-status=live |access-date=7 March 2026 |website=Food on Demand}}</ref> The lawsuit reached a settlement of $4.4 Million that requires the company give eligible customers $29.25 in cash or gift card transaction.<ref>{{Cite web |date=6 December 2023 |title=Chick-fil-A delivery fees $4.4M class action settlement |url=https://topclassactions.com/lawsuit-settlements/closed-settlements/chick-fil-a-delivery-fees-4-4m-class-action-settlement/ |url-status=live |access-date=7 March 2026 |website=Top Class Action}}</ref><ref>{{Cite web |last=Styf |first=Jon |date=10 October 2023 |title=Chick-fil-A settles class action over delivery price increases for $4.4M |url=https://topclassactions.com/lawsuit-settlements/consumer-products/food/chick-fil-a-settles-class-action-over-delivery-price-increases-for-4-4m/ |url-status=live |access-date=7 March 2026 |website=Top Class Actions}}</ref> | Several customers filed a lawsuit against the company for marketing their delivery prices as free or $2.99-3.99 deliveries, however charging customers up to 20-%30 more for delivery orders.<ref>{{Cite web |last=Stump |first=Scott |date=29 January 2024 |title=Chick-fil-A’s $4.4 million lawsuit settlement: Eligible customers need to file a claim ASAP |url=https://www.today.com/food/restaurants/chick-fil-a-class-action-lawsuit-settlement-rcna136160 |url-status=live |access-date=7 March 2026 |website=Today}}</ref><ref>{{Cite web |last=Heier |first=Bernadette |date=18 October 2023 |title=Chick-fil-A Settles $4.4M Lawsuit as Customers Demand Delivery Price Transparency |url=https://foodondemand.com/10182023/chick-fil-a-settles-4-4m-lawsuit-as-customers-demand-delivery-price-transparency/ |url-status=live |access-date=7 March 2026 |website=Food on Demand}}</ref> The lawsuit reached a settlement of $4.4 Million that requires the company give eligible customers $29.25 in cash or gift card transaction.<ref>{{Cite web |date=6 December 2023 |title=Chick-fil-A delivery fees $4.4M class action settlement |url=https://topclassactions.com/lawsuit-settlements/closed-settlements/chick-fil-a-delivery-fees-4-4m-class-action-settlement/ |url-status=live |access-date=7 March 2026 |website=Top Class Action}}</ref><ref>{{Cite web |last=Styf |first=Jon |date=10 October 2023 |title=Chick-fil-A settles class action over delivery price increases for $4.4M |url=https://topclassactions.com/lawsuit-settlements/consumer-products/food/chick-fil-a-settles-class-action-over-delivery-price-increases-for-4-4m/ |url-status=live |access-date=7 March 2026 |website=Top Class Actions}}</ref> | ||
Revision as of 22:59, 7 March 2026
Chick-fil-A
| Basic information | |
|---|---|
| Founded | 1946-05-23 |
| Legal Structure | Private |
| Industry | Food |
| Also known as | |
| Official website | http://www.chick-fil-a.com/ |
Founded in 1946, Chick-fil-A, Inc. is an American fast food chain that specializes chicken related products like chicken sandwiches or chicken tenders.
Consumer-impact summary
Incidents
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the Chick-fil-A category.
Chick-fil-A sharing video data with Facebook
In January 22, 2023, the company was hit with a lawsuit over allegedly sharing details on what consumers watch on their website to Facebook using Facebook Tracking Pixel.[1] The lawsuit is still in progress as of March 7, 2026.
Data Breach
- Main article: link to the main CR Wiki article
Unknown hackers infiltrated the company's systems through a third party source that allowed access to over 71,000 customers information that includes;[2]
- Names
- Emails
- Credit and debit card (only last 4 digits)
- Chick-fil-A membership numbers
- Amount of Chick-fil-A credits
After several reports came in from customers, Chick-fil-A conducted an investigation in January, finding the approximate date of the attack to be between December 18 and February 12, 2023. In May 2, Chick-fil-A issued a email to affected customers and added "rewards" to affected accounts.[3][4] On March 6, customers filed class action lawsuits against the company for failing to secure users data through their cybersecurity practices, however on October 11, it reached a closed settlement agreement between the company.[5]
False advertised delivery fee and instead raising and adding hidden fee's
Several customers filed a lawsuit against the company for marketing their delivery prices as free or $2.99-3.99 deliveries, however charging customers up to 20-%30 more for delivery orders.[6][7] The lawsuit reached a settlement of $4.4 Million that requires the company give eligible customers $29.25 in cash or gift card transaction.[8][9]
Products
See also
References
- ↑ Rizzi, Corrado (27 January 2023). "Class Action Claims Chick-Fil-A Secretly Shares Consumer Video-Viewing Data with Facebook". Classaction. Retrieved 7 March 2026.
{{cite web}}: CS1 maint: url-status (link) - ↑ "Chick-fil-A Confirms Data Breach". Hodgson Russ. 20 March 2023. Retrieved 7 March 2026.
{{cite web}}: CS1 maint: url-status (link) - ↑ "Chick-fil-A confirms data breach that impacts 70K+ accounts". Top Class Action. 9 March 2023. Retrieved 7 March 2026.
{{cite web}}: CS1 maint: url-status (link) - ↑ Arghire, Ionut (3 March 2023). "Data Breaches Over 71k Impacted by Credential Stuffing Attacks on Chick-fil-A Accounts". Securityweek. Retrieved 7 March 2026.
{{cite web}}: line feed character in|title=at position 14 (help)CS1 maint: url-status (link) - ↑ McCroskey, Kelsey (9 March 2026). "Chick-fil-A Data Breach Affecting Over 71K People Triggers Class Action Lawsuit [UPDATE]". Classaction. Retrieved 7 March 2026.
{{cite web}}: CS1 maint: url-status (link) - ↑ Stump, Scott (29 January 2024). "Chick-fil-A's $4.4 million lawsuit settlement: Eligible customers need to file a claim ASAP". Today. Retrieved 7 March 2026.
{{cite web}}: CS1 maint: url-status (link) - ↑ Heier, Bernadette (18 October 2023). "Chick-fil-A Settles $4.4M Lawsuit as Customers Demand Delivery Price Transparency". Food on Demand. Retrieved 7 March 2026.
{{cite web}}: CS1 maint: url-status (link) - ↑ "Chick-fil-A delivery fees $4.4M class action settlement". Top Class Action. 6 December 2023. Retrieved 7 March 2026.
{{cite web}}: CS1 maint: url-status (link) - ↑ Styf, Jon (10 October 2023). "Chick-fil-A settles class action over delivery price increases for $4.4M". Top Class Actions. Retrieved 7 March 2026.
{{cite web}}: CS1 maint: url-status (link)