AirAsia: Difference between revisions - Consumer_Action

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#User is now on their Notification Preferences page where they get to see the 23 different types of AirAsia spam they never knew they opted into. Assuming they never wanted and don't want to continue receiving any of these spam emails, they would click on "Pause all emails".

#User also has to click on "Pause all communications" if they wanted to stop spam from coming in through push notifications and WhatsApp.

##Another [[~~Dark Pattern|~~dark pattern]] here from AirAsia is "Pause all communications," which implies the user would stop receiving any communications whatsoever. Users would typically want their booking emails, travel itinerary, etc., so they would not think of selecting this option.

##Another [[dark pattern]] here from AirAsia is "Pause all communications," which implies the user would stop receiving any communications whatsoever. Users would typically want their booking emails, travel itinerary, etc., so they would not think of selecting this option.

##The fine print above this button says, "Your account activities, transactional updates, payment updates, booking and delivery information are compulsory," meaning such emails will be delivered in any case and "communications" in "Pause all communications" really refers to promotional and marketing spam.

@@ Line 48: / Line 48: @@
 #User is now on their Notification Preferences page where they get to see the 23 different types of AirAsia spam they never knew they opted into. Assuming they never wanted and don't want to continue receiving any of these spam emails, they would click on "Pause all emails".
 #User also has to click on "Pause all communications" if they wanted to stop spam from coming in through push notifications and WhatsApp.
-##Another [[Dark Pattern|dark pattern]] here from AirAsia is "Pause all communications," which implies the user would stop receiving any communications whatsoever. Users would typically want their booking emails, travel itinerary, etc., so they would not think of selecting this option.
+##Another [[dark pattern]] here from AirAsia is "Pause all communications," which implies the user would stop receiving any communications whatsoever. Users would typically want their booking emails, travel itinerary, etc., so they would not think of selecting this option.
 ##The fine print above this button says, "Your account activities, transactional updates, payment updates, booking and delivery information are compulsory," meaning such emails will be delivered in any case and "communications" in "Pause all communications" really refers to promotional and marketing spam.