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On February 11, 2025, SoFi announced changes to the SoFi Plus plan: "SoFi members can unlock SoFi Plus for $10 a month or at no cost with direct deposit, no minimum balance required."<ref>https://investors.sofi.com/news/news-details/2025/SoFi-Plus-Premium-Membership-Now-Offers-1000-in-Annual-Value/default.aspx</ref><ref>https://www.gurufocus.com/news/2691181/sofi-technologies-inc-sofi-unveils-enhanced-benefits-for-sofi-plus-members</ref> This allowed banking customers to receive the SoFi Plus service features for a monthly fee. Other banking customers who qualified for the SoFi Plus service still received the service for free if they had direct deposit set up and met the monthly deposit value threshold.
On February 11, 2025, SoFi announced changes to the SoFi Plus plan: "SoFi members can unlock SoFi Plus for $10 a month or at no cost with direct deposit, no minimum balance required."<ref>https://investors.sofi.com/news/news-details/2025/SoFi-Plus-Premium-Membership-Now-Offers-1000-in-Annual-Value/default.aspx</ref><ref>https://www.gurufocus.com/news/2691181/sofi-technologies-inc-sofi-unveils-enhanced-benefits-for-sofi-plus-members</ref> This allowed banking customers to receive the SoFi Plus service features for a monthly fee. Other banking customers who qualified for the SoFi Plus service still received the service for free if they had direct deposit set up and met the monthly deposit value threshold.


On December 9, 2025 SoFi announced a new product, the SoFi Smart Card. Within that announcement, they indicated a change to SoFi Plus benefits that they then clarified through their official corporate Twitter account and an email to customers on December 10, 2026.<ref>https://x.com/SoFi/status/1998912343627984992</ref> Any new customers would immediately need to pay a few to receive SoFi Plus benefits. Effective March 31, 2026, SoFi Plus would no longer have a free option, and all customers would be required to pay a $10 monthly fee to receive the SoFi Plus benefits: "Current member[sic] who get access to SoFi Plus via direct deposit or $5,000 in qualifying deposits will receive complimentary access to all SoFi Plus benefits through March 30, 2026 by maintaining eligible deposits."<ref>https://www.thestreet.com/latest-news/sofi-bank-shakes-up-subscription-product-launches-new-charge-card-in-sweeping-change</ref>
On December 9, 2025 SoFi announced a new product, the SoFi Smart Card. Within that announcement, they indicated a change to SoFi Plus benefits that they then clarified through their official corporate Twitter account and an email to customers on December 10, 2026.<ref>https://x.com/SoFi/status/1998912343627984992</ref> Any new customers would immediately need to pay a few to receive SoFi Plus benefits. Effective March 31, 2026, SoFi Plus would no longer have a free option, and all customers would be required to pay a $10 monthly fee to receive the SoFi Plus benefits: "Current member[sic] who get access to SoFi Plus via direct deposit or $5,000 in qualifying deposits will receive complimentary access to all SoFi Plus benefits through March 30, 2026 by maintaining eligible deposits."<ref name=":0">{{Cite web |last=Weidner |first=Noah |date=2026-04-28 |title=SoFi Bank shakes up membership, launches new charge card in sweeping change |url=https://www.thestreet.com/latest-news/sofi-bank-shakes-up-subscription-product-launches-new-charge-card-in-sweeping-change |access-date=2026-05-13 |website=Business, Financial News & Stock Market Analysis {{!}} TheStreet}}</ref>


==Consumer-impact summary==
==Consumer-impact summary==


*'''Business Model''' — SoFi Plus features were previously offered as a free benefit if customers qualified via direct deposit with a minimum deposit value threshold. Then, SoFi paywalled these features for everyone. The initial announcement of this change was buried in a product launch announcement, followed up by an email to current customers the next day.
*'''Business Model''' — SoFi Plus features were previously offered as a free benefit if customers qualified via direct deposit with a minimum deposit value threshold. Then, SoFi paywalled these features for everyone. The initial announcement of this change was indicated in a product launch announcement, followed up by an email to current customers the next day.


*'''Market Control / User Freedom''' — Customers who built their finances around SoFi (direct deposit, savings, credit card cashback rates, the new Smart Card) now face a "pay or lose features you previously had" choice.
*'''Market Control / User Freedom''' — Customers who built their finances around SoFi (direct deposit, savings, credit card cashback rates, the new Smart Card) now face a situation described as "once 'free' features are now packaged up and sold for a monthly subscription fee" and  "if you stop paying, ... you will lose access to that product".<ref name=":0" />


==Incidents==
==Incidents==