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Model F Labs: Difference between revisions

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|Description=Sells keyboards as "all sales final," demands buyers accept cosmetic defects, and offers no upfront returns or warranty, against EU law
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'''Model F Labs LLC''' is an American technology company that specializes in mechanical keyboards and related products. It was founded in 2015 by Joe Strandberg (aka. Ellipse) as a crowdfunded group buy on the Deskthority keyboard enthusiast forum with the purpose of creating reproductions of discontinued [[wikipedia:IBM|IBM]] keyboards. Strandberg acts as the company's primary representative and point of contact.<ref>https://www.modelfkeyboards.com/about/ ([https://megalodon.jp/2026-0406-0731-17/https://www.modelfkeyboards.com:443/about/ Archived])</ref> Model F Labs uses Deskthority as one of their main platforms for announcements and product support.<ref>https://deskthority.net/viewtopic.php?t=11046 ([http://web.archive.org/web/20250708203148/https://deskthority.net/viewtopic.php?t=11046 Archived])</ref>
'''Model F Labs LLC''' is an American company, operating online as modelfkeyboards.com, that sells reproductions of [[wikipedia:IBM|IBM]] Model F and beam-spring mechanical keyboards.<ref name="extremetech">{{Cite web |title=The IBM Model F keyboard returns from a 30-year hiatus |url=https://www.extremetech.com/computing/252014-ibm-model-f-keyboard-returns-30-year-hiatus |publisher=ExtremeTech |date=2017-06-09 |access-date=2026-06-01 |archive-url=https://web.archive.org/web/20250526170002/https://www.extremetech.com/computing/252014-ibm-model-f-keyboard-returns-30-year-hiatus |archive-date=2025-05-26 |url-status=live}}</ref><ref name="store" /> Its Terms and Conditions declare that all sales are final, require buyers to accept cosmetic defects as standard, and furnish the limited warranty only after delivery or by mail-in request rather than before the sale.<ref name="ToS">{{Cite web |title=Terms and Conditions |url=https://www.modelfkeyboards.com/terms-and-conditions/ |publisher=Model F Labs |access-date=2026-06-01}} Archived at [https://megalodon.jp/2026-0406-0731-30/https://www.modelfkeyboards.com:443/terms-and-conditions/ megalodon.jp].</ref> Several of those terms conflict with mandatory European Union consumer protections that apply to distance sales and that cannot be waived to a buyer's detriment.<ref name="dir2019771-art21">{{Cite web |title=Directive (EU) 2019/771, Article 21 (Mandatory nature) |url=https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32019L0771 |publisher=EUR-Lex |access-date=2026-06-01}}</ref>
 
The project was started by Joe Strandberg, known in keyboard communities as ''Ellipse'',<ref name="about">{{Cite web |title=About the Project |url=https://www.modelfkeyboards.com/about/ |publisher=Model F Labs |access-date=2026-06-01}}</ref> to recreate the buckling-spring keyboards IBM produced in the early 1980s.<ref name="pcmag">{{Cite web |title=Keyboard Enthusiast Sells Brand-New IBM Model F |url=https://www.pcmag.com/news/keyboard-enthusiast-sells-brand-new-ibm-model-f |publisher=PCMag |date=2017-07-05 |access-date=2026-06-01}}</ref><ref name="extremetech" />
 
==Consumer-impact summary==
* The company's own Terms and Conditions state that '''all sales are final''' and require buyers to agree to accept cosmetic defects as standard, not as non-conforming.<ref name="ToS" />
* Warranty terms are not presented before purchase. They are furnished only on request before the sale, or with the product after delivery.<ref name="ToS" />
* The Terms and Conditions concede that finishes and surfaces wear down with use, sometimes exposing the bare metal underneath.<ref name="ToS" />
* The homepage shows an order deadline set to the end of the month and presented as urgency to buyers.<ref name="homepage">{{Cite web |title=Model F Keyboards homepage |url=https://www.modelfkeyboards.com |publisher=Model F Labs |access-date=2026-06-01}} Archived at [https://megalodon.jp/2026-0406-0731-20/https://www.modelfkeyboards.com:443/ megalodon.jp].</ref>
* For buyers in the EU, the no-returns policy and the absence of an upfront two-year guarantee conflict with the Consumer Rights Directive and the Sale of Goods Directive.<ref name="dir201183-art9">{{Cite web |title=Directive 2011/83/EU, Article 9 (Right of withdrawal) |url=https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32011L0083 |publisher=EUR-Lex |access-date=2026-06-01}}</ref><ref name="dir2019771-art10">{{Cite web |title=Directive (EU) 2019/771, Article 10 (Liability of the seller) |url=https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32019L0771 |publisher=EUR-Lex |access-date=2026-06-01}}</ref>
 
==Background==
Model F Labs produces small batches of keyboards modeled on IBM's capacitive buckling-spring designs, including the 62-key F62, the 77-key F77, and larger F104 and F122 layouts, alongside beam-spring reproductions.<ref name="store">{{Cite web |title=Brand New Model F and Beam Spring Keyboard Choices (store) |url=https://www.modelfkeyboards.com/store/ |publisher=Model F Labs |access-date=2026-06-01}}</ref> At launch the reproductions sold for about $325 before keycaps, with keycap sets around $35.<ref name="pcmag" /> The classic F62 and F77 use zinc metal cases, with later and larger models built from aluminum, following the solid-metal construction of IBM's 4704 banking-terminal keyboards.<ref name="qa">{{Cite web |title=Questions and Answers |url=https://www.modelfkeyboards.com/q-and-a/ |publisher=Model F Labs |access-date=2026-06-01}}</ref>
 
The operation runs as a hybrid of an enthusiast group buy and a retail storefront. Earlier rounds were made to order with long production waits, while later rounds are sold from in-stock inventory.<ref name="store" /> Model F Labs has said that production will eventually end, with no firm date, and that products remain available until stock runs out.<ref name="homepage" />


==Controversies==
==Controversies==
===Usage of dark patterns===
===Order-deadline urgency===
Model F Labs' website makes use of [[Fear of missing out|FOMO]] tactics to instill a sense of urgency into potential customers. The homepage has an apparent order deadline that urges users to "please have [their] orders in by then!" Despite this messaging, the deadline has never been enforced and the date continues to be updated to the end of the current month.<ref name="homepage">https://www.modelfkeyboards.com ([https://megalodon.jp/2026-0406-0731-20/https://www.modelfkeyboards.com:443/ Archived])</ref>
The Model F Labs homepage displays an order deadline set to the end of the month, urging customers to have their orders in by that date. Presenting a month-end cutoff as urgency is a [[Dark pattern|dark pattern]] that draws on [[Fear of missing out|FOMO]].<ref name="homepage" /> The company has paired this with statements that production will eventually cease without a specific end date, while continuing to sell from existing stock.<ref name="homepage" />
 
<!-- INCIDENT_SCORE: Order-deadline urgency | 24 | Documented dark pattern on the company's own homepage (archived); a design/disclosure concern with no lawsuit, regulator action, or quantified consumer loss. -->
 
===Finish wear and the company's response===
[[File:Model f labs wear.jpg|thumb|Finish wear reported on a Model F Labs F62 case, which the buyer who posted the photo said appeared after roughly nine months of use. The image is a community forum report.<ref name="forumnote" />]]
Model F Labs' Terms and Conditions state that buyers agree to accept cosmetic defects, listing chips, scuffs, and lost or missing paint as allowed examples, and that keyboard finishes and surfaces will wear down over time with usage, ''"sometimes exposing the bare metal material"''.<ref name="ToS" /> The same terms state that such cosmetic defects are not considered ''"non-conforming"''.<ref name="ToS" />
 
Rather than treating wear as a defect to be remedied, the Terms and Conditions tell buyers that each keyboard is powder-coated or anodized and direct them to buy their own touch-up paint, naming ordinary paint-store touch-up paint or Birchwood Casey Aluminum Touch Up to ''"improve any issues"''.<ref name="ToS" />
 
On the Deskthority keyboard enthusiast forum, several users reported that the powder-coated finish on their F62 and F77 cases wore through within a few months of use, exposing the bare zinc underneath, a timeline they considered inconsistent with the company's promotion of the keyboards as long-lasting.<ref name="dt-wear-a">{{Cite web |title=Forum reports of finish wear on Model F reproductions |url=https://deskthority.net/viewtopic.php?p=521878#p521878 |publisher=Deskthority forum post |access-date=2026-06-01 |archive-url=http://web.archive.org/web/20250708203141/https://deskthority.net/viewtopic.php?p=521878 |archive-date=2025-07-08 |url-status=live}}</ref><ref name="dt-wear-b">{{Cite web |title=Forum photo of finish wear on an F62 |url=https://deskthority.net/viewtopic.php?p=521981#p521981 |publisher=Deskthority forum post |access-date=2026-06-01 |archive-url=http://web.archive.org/web/20250708203141/https://deskthority.net/viewtopic.php?p=521981 |archive-date=2025-07-08 |url-status=live}}</ref><ref name="forumnote">These accounts are drawn from user discussion on the Deskthority keyboard enthusiast forum and a related social-media post, archived for the record. They are first-hand community reports, not independent journalism, court records, or regulatory findings. The wiki's sourcing standard does not normally treat forum or social-media posts as reliable citations, so this material is included to document the consumer-side dispute and is attributed to the forum rather than asserted as established fact. The underlying claims have not been independently verified.</ref> In the same threads, members said Strandberg defended the wear as normal and within the Terms and Conditions, and that he offered full case replacements in some instances, which the participants attributed to community pressure rather than a change in policy.<ref name="dt-wear-c">{{Cite web |title=Forum discussion of the company response to wear reports |url=https://deskthority.net/viewtopic.php?p=521991#p521991 |publisher=Deskthority forum post |access-date=2026-06-01 |archive-url=http://web.archive.org/web/20250708203144/https://deskthority.net/viewtopic.php?p=521991 |archive-date=2025-07-08 |url-status=live}}</ref><ref name="dt-wear-d">{{Cite web |title=Forum discussion of case-replacement offers |url=https://deskthority.net/viewtopic.php?p=522038#p522038 |publisher=Deskthority forum post |access-date=2026-06-01 |archive-url=http://web.archive.org/web/20250708203149/https://deskthority.net/viewtopic.php?p=522038 |archive-date=2025-07-08 |url-status=live}}</ref><ref name="forumnote" />
 
<!-- INCIDENT_SCORE: Finish wear and the company's response | 30 | The wear and the no-free-replacement stance are documented in the company's own terms; ties directly to the EU non-waivable-conformity question, but no regulator or court has acted and the independent severity timeline is forum-only. -->


While Model F Labs has stated that production will eventually cease for it's keyboard offerings, it has offered no specific deadline. All the products sold on the website are available until stock runs out.
===Shipping damage===
Forum users reported that keyboards arrived with shipping damage, which they attributed to the packaging. The keyboards ship in a tab-locking box with foam endcaps, with the keys left uninstalled so the barrels and springs are exposed, and with loose parts bagged on top of the springs.<ref name="dt-ship-a">{{Cite web |title=Forum reports of shipping damage to Model F keyboards |url=https://deskthority.net/viewtopic.php?p=521308#p521308 |publisher=Deskthority forum post |access-date=2026-06-01 |archive-url=http://web.archive.org/web/20250708203146/https://deskthority.net/viewtopic.php?p=521308 |archive-date=2025-07-08 |url-status=live}}</ref><ref name="forumnote" /> Members said the company generally replaces parts damaged in transit on request, and that Strandberg acknowledged the problem and said more tape and padding would be added to future shipments; the posts noted that he did not say whether the bags resting on the springs would be secured.<ref name="dt-ship-b">{{Cite web |title=Forum discussion of the company response to shipping damage |url=https://deskthority.net/viewtopic.php?p=521310#p521310 |publisher=Deskthority forum post |access-date=2026-06-01 |archive-url=http://web.archive.org/web/20250708203143/https://deskthority.net/viewtopic.php?p=521310 |archive-date=2025-07-08 |url-status=live}}</ref><ref name="forumnote" />


===Premature paint wear===
<!-- INCIDENT_SCORE: Shipping damage | 22 | Buyer reports of transit damage tied to the packaging design, documented only in community forum threads; company replaces parts on request, no regulator or court involvement and no quantified loss. -->
[[File:Model f labs wear.jpg|thumb|Finish wear on a Model F Labs F62 keyboard. This example apparently occurred after roughly 9-months of use.<ref name="wear">https://deskthority.net/viewtopic.php?p=521981#p521981 ([http://web.archive.org/web/20250708203141/https://deskthority.net/viewtopic.php?p=521981 Archived])</ref>]]
Model F Labs specifies in it's [[terms of service]] (ToS) that all buyers agree to accept cosmetic defects on their products, and that finishes on it's cases are expected to wear with use.<ref name="ToS">https://www.modelfkeyboards.com/terms-and-conditions/ ([https://megalodon.jp/2026-0406-0731-30/https://www.modelfkeyboards.com:443/terms-and-conditions/ Archived])</ref>


However, Model F Labs does not specify in the ToS a timeline for when such wear might reasonably occur. Several users on Deskthority have reported that the powder coated finish on their F62 and F77 keyboards wore down within the span of a few months, exposing the bare zinc casing.<ref>https://deskthority.net/viewtopic.php?p=521878#p521878 ([http://web.archive.org/web/20250708203141/https://deskthority.net/viewtopic.php?p=521878 Archived])</ref><ref name="wear"></ref> Users agreed this was an unacceptable timeline for expected wear and called into question the company's QA, especially considering that Model F Labs advertises their keyboards as "Built to Last for Decades, Not Years" on their website's homepage.
===Group-buy conduct and forum disputes===
Model F Labs presents itself as a small enthusiast group buy while its own homepage reports thousands of orders and millions of dollars in sales.<ref name="homepage" /> On Deskthority, some members argued that the operation functions as a retail business and criticized its refusal to share certain production details with contributors who had helped develop the designs.<ref name="dt-conduct-a">{{Cite web |title=Forum discussion of the company group-buy status and production transparency |url=https://deskthority.net/viewtopic.php?p=521855#p521855 |publisher=Deskthority forum post |access-date=2026-06-01 |archive-url=http://web.archive.org/web/20250708203147/https://deskthority.net/viewtopic.php?p=521855 |archive-date=2025-07-08 |url-status=live}}</ref><ref name="forumnote" /> Members also said Strandberg promoted Model F Labs products in community group-buy threads rather than the sub-forum set aside for keyboard manufacturers, and asked moderators to move the discussion; as of February 20, 2025 the posters said that had not happened.<ref name="dt-conduct-b">{{Cite web |title=Forum discussion of product promotion in the group-buy sub-forum |url=https://deskthority.net/viewtopic.php?p=521864#p521864 |publisher=Deskthority forum post |access-date=2026-06-01 |archive-url=http://web.archive.org/web/20250708203145/https://deskthority.net/viewtopic.php?p=521864 |archive-date=2025-07-08 |url-status=live}}</ref><ref name="forumnote" /> Separately, members reacted critically to a proposal by Strandberg to buy the Deskthority forum with help from community funding, which some saw as a risk to independent criticism of the company on the platform.<ref name="fb-deskthority">{{Cite web |title=Social-media post regarding a proposal to buy the Deskthority forum |url=https://www.facebook.com/share/p/15xhzF92qc/ |publisher=Facebook (Model F Keyboards) |access-date=2026-06-01 |archive-url=https://megalodon.jp/2026-0406-0731-45/https://www.facebook.com:443/ModelFKeyboards/posts/pfbid02KrbfKP8Hx72WjJx7nNWPBXx17LwHgGBmU42ykiqA5kXNfxLhMMsiqixre7EYeikSl |archive-date=2026-04-06 |url-status=live}}</ref><ref name="forumnote" />


Strandberg was criticized for his response to these cases; standing by the ToS and stating the wear was still normal.<ref>https://deskthority.net/viewtopic.php?p=521991#p521991 ([http://web.archive.org/web/20250708203144/https://deskthority.net/viewtopic.php?p=521991 Archived])</ref><ref>https://deskthority.net/viewtopic.php?p=522034#p522034 ([http://web.archive.org/web/20250708203145/https://deskthority.net/viewtopic.php?p=522034 Archived])</ref> He has offered full case replacements in some select instances, but this appears to have been done as a result of Deskthority member backlash rather than intention to change Model F Labs' future policy.<ref>https://deskthority.net/viewtopic.php?p=522038#p522038 ([http://web.archive.org/web/20250708203149/https://deskthority.net/viewtopic.php?p=522038 Archived])</ref>
<!-- INCIDENT_SCORE: Group-buy conduct and forum disputes | 20 | Community criticism of the company conduct on an enthusiast forum (transparency, self-promotion, a proposed forum purchase); documented only in forum and social posts, no independent reporting, regulator, or court action. -->


===Shipping damages===
===EU consumer-law shortfalls===
Several users have reported shipping damage to their new Model F Labs keyboards.<ref>https://www.youtube.com/watch?v=iLFCkgG1tUI ([https://preservetube.com/watch?v=iLFCkgG1tUI Archived])</ref><ref>https://deskthority.net/viewtopic.php?p=521308#p521308 ([http://web.archive.org/web/20250708203146/https://deskthority.net/viewtopic.php?p=521308 Archived])</ref><ref>https://deskthority.net/viewtopic.php?p=521407#p521407 ([http://web.archive.org/web/20250708203148/https://deskthority.net/viewtopic.php?p=521407 Archived])</ref> They have called into question the adequacy of Model F Labs packaging, typically utilizing a tab locking box with two foam endcaps that secure the keyboard in place. The keys are not installed in the keyboard, leaving the barrels and springs exposed. Any additional loose components such as keycaps and replacement parts are placed in unsecured bags on top of the exposed springs. The movement of these unsecured bags or movement of keyboard may result in damage to the case, broken keycaps, bent springs, and damage to other components.
[[File:Model f labs warranty.jpg|thumb|Scan of a Model F Labs warranty flyer that ships with a keyboard. The company states in its Terms and Conditions that the warranty is otherwise available only by mail-in request or on arrival of the product, so a buyer does not see these terms before purchase.<ref name="ToS" />]]
Model F Labs ships to customers in the European Union, which subjects those sales to EU distance-selling and consumer-guarantee rules. Several of the company's terms conflict with those rules. Forum members were the first to raise the EU-compliance question, before the legal analysis below.<ref name="dt-eu">{{Cite web |title=Forum discussion of EU consumer-law compliance |url=https://deskthority.net/viewtopic.php?p=521939#p521939 |publisher=Deskthority forum post |access-date=2026-06-01 |archive-url=http://web.archive.org/web/20250708203144/https://deskthority.net/viewtopic.php?p=521939 |archive-date=2025-07-08 |url-status=live}}</ref><ref name="forumnote" />


Model F Labs will generally replace components damaged during shipping upon user request. Strandberg has also acknowledged these issues and stated that additional tape will be applied to the boxes and more components will be packed behind the keyboard in the future.<ref>https://deskthority.net/viewtopic.php?p=521310#p521310 ([http://web.archive.org/web/20250708203143/https://deskthority.net/viewtopic.php?p=521310 Archived])</ref> However he didn't specify if those bags remaining on top of the springs would be secured to prevent movement. It is also unclear if any damage to the keyboard finish resulting from shipping will be treated in the same manner as long term wear under the ToS.
====Returns and the right of withdrawal====
For distance contracts, Directive 2011/83/EU gives consumers a right of withdrawal. Article 9(1) provides that, save where the Article 16 exceptions apply, ''"the consumer shall have a period of 14 days to withdraw from a distance or off-premises contract, without giving any reason."''<ref name="dir201183-art9" /> The company's ''"all sales are final"'' term offers no such withdrawal window.<ref name="ToS" />


===Alleged misuse of internet forums===
The directive also requires that goods conform to what was agreed and to objective standards. Under Directive (EU) 2019/771, Article 7, a seller is not liable for a deviation from objective conformity only where the consumer was specifically informed of that deviation and ''"separately"'' and expressly accepted it when concluding the contract.<ref name="dir2019771-art7">{{Cite web |title=Directive (EU) 2019/771, Article 7 (Objective requirements for conformity) |url=https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32019L0771 |publisher=EUR-Lex |access-date=2026-06-01}}</ref> Model F Labs' acceptance of cosmetic defects is set out in the Terms and Conditions rather than as a separate, express acceptance at checkout.<ref name="ToS" />
Model F Labs has grown into a company that has amassed thousands of orders and millions of dollars worth of sales according to the company's homepage.<ref name="homepage"></ref> However, it still continues to act as a small scale group buy despite engaging in conduct more aligned with that of a profit seeking business. Part of this conduct has been Model F Labs has refusal to divulge certain production information about it's products to users, despite taking user contributions to help develop them.<ref>https://deskthority.net/viewtopic.php?p=521855#p521855 ([http://web.archive.org/web/20250708203147/https://deskthority.net/viewtopic.php?p=521855 Archived])</ref> Strandberg has also been accused of hijacking other user's threads to promote Model F Labs products.


This has caused controversy amongst some Deskthority forum members as keyboard manufacturers are supposed to conduct product promotion and support in different sub-forums, yet Strandberg has continued to utilize the group buy sub-forum despite acting on behalf of a business.<ref>https://deskthority.net/viewtopic.php?p=521864#p521864 ([http://web.archive.org/web/20250708203145/https://deskthority.net/viewtopic.php?p=521864 Archived])</ref> Deskthority members have since asked for moderators to move Model F Labs' product discussion threads to a sub-forum specifically for keyboard manufacturers. As of February 20, 2025, this has not happened.
====Article 16(c): made-to-order exemption====
Directive 2011/83/EU, Article 16(c) lets Member States withhold the right of withdrawal for ''"the supply of goods made to the consumer's specifications or clearly personalised."''<ref name="dir201183-art16">{{Cite web |title=Directive 2011/83/EU, Article 16 (Exceptions from the right of withdrawal) |url=https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32011L0083 |publisher=EUR-Lex |access-date=2026-06-01}}</ref> Whether that exemption reaches a reproduction keyboard chosen from a fixed set of catalog options, such as a predefined layout, case color, or keycap set, is a contested legal question. The European Commission's guidance on the directive treats the exemption as covering non-prefabricated goods made on the basis of an individual choice by the consumer, such as tailor-made curtains.<ref name="ec-guidance">{{Cite web |title=Commission Notice: Guidance on the interpretation and application of Directive 2011/83/EU on consumer rights (2021/C 525/01) |url=https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:52021XC1229(04) |publisher=European Commission / EUR-Lex |date=2021-12-29 |access-date=2026-06-01}}</ref> In Case C-529/19 (''Möbel Kraft''), the Court of Justice held that the exemption applies from the moment the contract is concluded, regardless of whether the trader has begun manufacturing, but the case concerned goods made to a customer's specifications.<ref name="mobel-kraft">{{Cite web |title=Judgment in Case C-529/19, Möbel Kraft GmbH & Co. KG v ML |url=https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:62019CJ0529 |publisher=EUR-Lex / Court of Justice of the European Union |access-date=2026-06-01}}</ref>


Strandberg has at one point offered to buy Deskthority and asked users if they would be willing to help fund his purchase of the platform.<ref>https://www.facebook.com/share/p/15xhzF92qc/ ([https://megalodon.jp/2026-0406-0731-45/https://www.facebook.com:443/ModelFKeyboards/posts/pfbid02KrbfKP8Hx72WjJx7nNWPBXx17LwHgGBmU42ykiqA5kXNfxLhMMsiqixre7EYeikSl Archived])</ref> This was lambasted by forum members as they viewed a potential takeover by Strandberg would lead to criticism of Model F Labs on Deskthority being silenced, and continued promotion of the company at the expense of other member created projects to run unabated.
====The two-year guarantee that cannot be waived====
[[File:Model f labs warranty.jpg|thumb|Warranty flyer for a Model F Labs keyboard. The warranty information on this sheet is normally only available by mail-in request as stated in the ToS, or upon arrival of a purchased product.]]
Separately from withdrawal, Directive (EU) 2019/771, Article 10(1) makes the seller liable for any lack of conformity that exists at delivery and becomes apparent within two years.<ref name="dir2019771-art10" /> Article 21 (''"Mandatory nature"'') provides that a contractual agreement which, to the consumer's detriment, excludes or varies the directive's protections before the consumer notifies the seller of a lack of conformity ''"shall not be binding on the consumer."''<ref name="dir2019771-art21" /> A blanket ''"all sales are final"'' term therefore cannot remove the two-year conformity liability for buyers in the EU.<ref name="ToS" />


===Apparent failure to meet EU standards===
====CE marking====
While not confirmed by any legal firm/case, Deskthority members have observed that Model F Labs' policies may not be meeting EU guidelines regarding the sale of "custom" or "made-to-order" products by companies despite Model F Labs shipping it's products to customers in the EU.<ref>https://deskthority.net/viewtopic.php?p=521939#p521939 ([http://web.archive.org/web/20250708203144/https://deskthority.net/viewtopic.php?p=521939 Archived])</ref>
A mechanical keyboard is electronic equipment, which brings it within EU harmonized product rules. The Electromagnetic Compatibility Directive 2014/30/EU applies to apparatus liable to cause or be affected by electromagnetic disturbance.<ref name="emc">{{Cite web |title=Directive 2014/30/EU (Electromagnetic Compatibility) |url=https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32014L0030 |publisher=EUR-Lex |access-date=2026-06-01}}</ref> The Restriction of Hazardous Substances Directive 2011/65/EU restricts substances such as lead and mercury in electrical and electronic equipment, and CE marking is required to show compliance.<ref name="rohs">{{Cite web |title=Directive 2011/65/EU (Restriction of Hazardous Substances, RoHS) |url=https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32011L0065 |publisher=EUR-Lex |access-date=2026-06-01}}</ref>


Per the guidelines outlined by the EU, companies selling to Europe - regardless of location, shall obey the European law which says that any product sold online in Europe can be returned within 15 days and has a guarantee lasting 2 years. If a company is selling new products with defects, it must clearly disclose the defects to the consumer before the sale. This includes informing the consumer about the nature of the defects and how they might affect the product’s performance or appearance. These rules apply to all new products, but "custom" and "made-to-order" products are not exempt from these guidelines.<ref>https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm ([http://web.archive.org/web/20250920115906/https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm Archived])</ref><ref>https://eur-lex.europa.eu/legal-content/EN/TXT/PDF/?uri=CELEX:32011L0083 ([http://web.archive.org/web/20251215185820/https://eur-lex.europa.eu/legal-content/EN/TXT/PDF/?uri=CELEX:32011L0083 Archived])</ref>
<!-- INCIDENT_SCORE: EU consumer-law shortfalls | 38 | Multiple of the company's written terms ("all sales are final," cosmetic-defect acceptance, no upfront warranty) conflict with primary EU directive text (withdrawal, non-waivable two-year guarantee, CE marking); no enforcement action documented, so the harm is established on legal text and the company's own terms rather than a regulator's finding. -->


The disclosure of potential cosmetic defects is buried in Model F Labs' ToS.<ref name="ToS"></ref> As such, it is likely not considered clearly visible to the user while they are in the process of making a purchase. Model F Labs' no returns policy and limited warranty also do not meet the 15-day return window and 2-year warranty that the EU requires. The warranty terms are also not made clear upfront and only known to the user after receiving their keyboard, or by mail-in request as outlined in the ToS. The products sold by Model F Labs also lack a CE mark.
==See also==
* [[Fear of missing out]]
* [[Terms of service]]


==References==
==References==
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[[Category:Companies]]
[[Category:Consumer electronics companies]]
[[Category:Consumer protection]]
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