Microsoft: Difference between revisions - Consumer_Action

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===Microsoft 365===

In January 2025, YouTuber Atomic Shrimp reported<ref>https://www.youtube.com/watch?v=eYVPThx7yss</ref> that Microsoft had enacted a "forced upsell" of 365's new AI Copilot feature. Users with basic accounts (now called "Classic"), such as Shrimp himself, had been informed their subscription fee was going up, but that they would enjoy new features as a result, including Copilot. In his efforts to disable Copilot, Shrimp subsequently discovered that Microsoft now offered "Classic" plans, identical to the old basic plans both in features and in subscription fee. The option to downgrade to Classic, however, was only visible to enterprise users, not to personal users. In essence Microsoft upgraded ~~user~~'s plans without their consent and disabled the option to downgrade, forcing the user to contact Microsoft support in order to opt out of the newly introduced Copilot AI features. The forceful upgrade was at the user's expense and the downgrading process through support was ~~reportedly~~ very time consuming.

In January 2025, YouTuber Atomic Shrimp reported<ref>https://www.youtube.com/watch?v=eYVPThx7yss</ref> that Microsoft had enacted a "forced upsell" of 365's new AI Copilot feature. Users with basic accounts (now called "Classic"), such as Shrimp himself, had been informed their subscription fee was going up, but that they would enjoy new features as a result, including Copilot. In his efforts to disable Copilot, Shrimp subsequently discovered that Microsoft now offered "Classic" plans, identical to the old basic plans both in features and in subscription fee. The option to downgrade to Classic, however, was only visible to enterprise users, not to personal users. In essence Microsoft upgraded users' plans without their consent and disabled the option to downgrade, forcing the user to contact Microsoft support in order to opt out of the newly introduced Copilot AI features. The forceful upgrade was at the user's expense, and the downgrading process through support, according to Shrimp, was very time consuming.

==References==

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 ===Microsoft 365===
-In January 2025, YouTuber Atomic Shrimp reported<ref>https://www.youtube.com/watch?v=eYVPThx7yss</ref> that Microsoft had enacted a "forced upsell" of 365's new AI Copilot feature. Users with basic accounts (now called "Classic"), such as Shrimp himself, had been informed their subscription fee was going up, but that they would enjoy new features as a result, including Copilot. In his efforts to disable Copilot, Shrimp subsequently discovered that Microsoft now offered "Classic" plans, identical to the old basic plans both in features and in subscription fee. The option to downgrade to Classic, however, was only visible to enterprise users, not to personal users. In essence Microsoft upgraded user's plans without their consent and disabled the option to downgrade, forcing the user to contact Microsoft support in order to opt out of the newly introduced Copilot AI features. The forceful upgrade was at the user's expense and the downgrading process through support was reportedly very time consuming.
+In January 2025, YouTuber Atomic Shrimp reported<ref>https://www.youtube.com/watch?v=eYVPThx7yss</ref> that Microsoft had enacted a "forced upsell" of 365's new AI Copilot feature. Users with basic accounts (now called "Classic"), such as Shrimp himself, had been informed their subscription fee was going up, but that they would enjoy new features as a result, including Copilot. In his efforts to disable Copilot, Shrimp subsequently discovered that Microsoft now offered "Classic" plans, identical to the old basic plans both in features and in subscription fee. The option to downgrade to Classic, however, was only visible to enterprise users, not to personal users. In essence Microsoft upgraded users' plans without their consent and disabled the option to downgrade, forcing the user to contact Microsoft support in order to opt out of the newly introduced Copilot AI features. The forceful upgrade was at the user's expense, and the downgrading process through support, according to Shrimp, was very time consuming.
 ==References==