Adobe Subscription: Difference between revisions
Added notes to file format lock-in and documented removal of fonts from Adobe Fonts |
Added mention of the incident where users in Venezuela were locked out of the software they had paid for |
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Moreover, when Adobe cancels a product (which they regularly do), the corresponding applications can in some cases no longer be installed. In this case, the user no longer has any way to access or edit their files. A prominent example of this is Adobe Encore, a DVD authoring program. If a customer needs to re-visit an old DVD project and re-export it with a minor adjustment, they now need to re-create it from scratch in another software at their own cost. | Moreover, when Adobe cancels a product (which they regularly do), the corresponding applications can in some cases no longer be installed. In this case, the user no longer has any way to access or edit their files. A prominent example of this is Adobe Encore, a DVD authoring program. If a customer needs to re-visit an old DVD project and re-export it with a minor adjustment, they now need to re-create it from scratch in another software at their own cost. | ||
== Disappearance of Fonts == | ==Disappearance of Fonts== | ||
Adobe offers access to a huge library of fonts as part of the Creative Cloud subscription. | Adobe offers access to a huge library of fonts as part of the Creative Cloud subscription. | ||
However, those are not guaranteed to stay. For instance, on June 15th, 2020, a several fonts were removed<ref>https://creativepro.com/more-fonts-are-being-retired-from-creative-cloud/</ref>, leaving users who had used these in their project to purchase expensive licenses if they needed to make edits to existing documents. In theory, if a foundry goes out of business, this would leave users without access to the font they used for past projects, which could be detrimental if it is something like a corporate design for a company which would then be dependent on that font. Designers who offer templates for sale are faced with their work becoming worthless over night. | However, those are not guaranteed to stay. For instance, on June 15th, 2020, a several fonts were removed<ref>https://creativepro.com/more-fonts-are-being-retired-from-creative-cloud/</ref>, leaving users who had used these in their project to purchase expensive licenses if they needed to make edits to existing documents. In theory, if a foundry goes out of business, this would leave users without access to the font they used for past projects, which could be detrimental if it is something like a corporate design for a company which would then be dependent on that font. Designers who offer templates for sale are faced with their work becoming worthless over night. | ||
== The Venezuela Incident == | |||
In 2019, users in Venezuela were temporarily locked out of their Adobe software<ref>https://www.theverge.com/2019/10/7/20904030/adobe-venezuela-photoshop-behance-us-sanctions</ref> due to political disputes between Venezuela and the US. Users were unable to do their work and livelihoods were threatened. Unlike perpetually licensed software, which is usually guaranteed to work after purchase, users of an Adobe software can essentially be locked out of their software over night. Users were only eligible for a refund for their license fee, not the damages in reputation and loss of profit. | |||
==How to pay less to cancel== | ==How to pay less to cancel== | ||
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[[Category:Adobe]] | [[Category:Adobe]] | ||
[[Category:Service cancellation fees]] | [[Category:Service cancellation fees]] | ||
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