Fiio: Difference between revisions - Consumer_Action

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And recently I caught wind of a situation where a users battery of a under one year old $1500 Fiio M17 Music Player had swelled within manufacturer's warranty period of 1 year and was refused service. See below of a direct quote from an email received from the official service and warranty team the customer was sent to in their respective country (I cannot add photos yet for some reason)

~~'''Below is~~ a ~~response directly accusing~~ the ~~customer~~ of ~~wrongdoing'''~~

=== Here a reply previous to the following* ===

"Hello. Displays and batteries are generally not covered under warranty after more than six months from the date of purchase.

Best Regards, Your FiiO Shop Team"

=== '''*Below is a response directly accusing the customer of wrongdoing''' ===

"Hello, a withdrawal from the purchase contract is only possible within the 14-day withdrawal period.

The error cause for your bloated battery could be: Wrong charge, wrong fast charger, wrong charge cycles. Many possible scenarios could be the cause.

Our offer is still valid for battery replacement.

It is best to charge and discharge a battery slowly and in a controlled manner, use it at moderate temperatures, and protect it from damage or violent shocks. Avoid using inferior or damaged charging cables or adapters, as this can lead to uncontrolled, uneven, or excessive charging, which can cause damage or even a fire.

@@ Line 7: / Line 7: @@
 And recently I caught wind of a situation where a users battery of a under one year old $1500 Fiio M17 Music Player had swelled within manufacturer's warranty period of 1 year and was refused service. See below of a direct quote from an email received from the official service and warranty team the customer was sent to in their respective country (I cannot add photos yet for some reason)
-'''Below is a response directly accusing the customer of wrongdoing'''
+=== Here a reply previous to the following* ===
+"Hello. Displays and batteries are generally not covered under warranty after more than six months from the date of purchase.
+Best Regards, Your FiiO Shop Team"
+=== '''*Below is a response directly accusing the customer of wrongdoing''' ===
 "Hello, a withdrawal from the purchase contract is only possible within the 14-day withdrawal period.
 The error cause for your bloated battery could be: Wrong charge, wrong fast charger, wrong charge cycles. Many possible scenarios could be the cause.
+Our offer is still valid for battery replacement.
 It is best to charge and discharge a battery slowly and in a controlled manner, use it at moderate temperatures, and protect it from damage or violent shocks. Avoid using inferior or damaged charging cables or adapters, as this can lead to uncontrolled, uneven, or excessive charging, which can cause damage or even a fire.