Fiio: Difference between revisions
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And recently I caught wind of a situation where a users battery of a under one year old $1500 Fiio M17 Music Player had swelled within manufacturer's warranty period of 1 year and was refused service. See below of a direct quote from an email received from the official service and warranty team the customer was sent to in their respective country (I cannot add photos yet for some reason) | And recently I caught wind of a situation where a users battery of a under one year old $1500 Fiio M17 Music Player had swelled within manufacturer's warranty period of 1 year and was refused service. See below of a direct quote from an email received from the official service and warranty team the customer was sent to in their respective country (I cannot add photos yet for some reason) | ||
=== Here a reply previous to the following* === | ===Here a reply previous to the following*=== | ||
"Hello. Displays and batteries are generally not covered under warranty after more than six months from the date of purchase. | "Hello. Displays and batteries are generally not covered under warranty after more than six months from the date of purchase. | ||
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Best Regards, Your FiiO Shop Team" | Best Regards, Your FiiO Shop Team" | ||
=== '''*Below is a response directly accusing the customer of wrongdoing''' === | ==='''*Below is a response directly accusing the customer of wrongdoing'''=== | ||
"Hello, a withdrawal from the purchase contract is only possible within the 14-day withdrawal period. | "Hello, a withdrawal from the purchase contract is only possible within the 14-day withdrawal period. | ||
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Charging the battery to 100% or fully discharging it for a long period of time can also shorten the battery life. If you don't plan to use your device for several weeks, you should discharge/charge it to about 40% and turn it off beforehand. High temperatures can also reduce the performance of a battery, so don't leave your phone in the car on a hot day." | Charging the battery to 100% or fully discharging it for a long period of time can also shorten the battery life. If you don't plan to use your device for several weeks, you should discharge/charge it to about 40% and turn it off beforehand. High temperatures can also reduce the performance of a battery, so don't leave your phone in the car on a hot day." | ||
Here is a direct link to the companies confusing and sparse and misleading warranty terms [https://www.fiio.com/serviceinsurance] | |||
[[Category:Anti-Consumer Practices]] | [[Category:Anti-Consumer Practices]] | ||