Brother Refresh EZ Print Subscription Service: Difference between revisions
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Brother currently lists [https://www.brother-usa.com/supplies/subscription-info/eligible-printers/products#sort=%40productcataloglistprice%20descending these printers] available to enter the Refresh program. The printer can either be "Refresh-ready" (with Refresh EZ-Print Subscription ink and toner cartridges included) or activated post-purchase via the Brother website. Once the printer is activated and enrolled to the Refresh service, only cartridges or toner supplied by Brother can be used. | Brother currently lists [https://www.brother-usa.com/supplies/subscription-info/eligible-printers/products#sort=%40productcataloglistprice%20descending these printers] available to enter the Refresh program. The printer can either be "Refresh-ready" (with Refresh EZ-Print Subscription ink and toner cartridges included) or activated post-purchase via the Brother website. Once the printer is activated and enrolled to the Refresh service, only cartridges or toner supplied by Brother can be used. | ||
===== '''EZ Print Subscription''' (pay-per-page) ===== | |||
{| class="wikitable" | {| class="wikitable" | ||
!Printer Type | !Printer Type | ||
| Line 78: | Line 78: | ||
|Yes | |Yes | ||
|No | |No | ||
| | |N/A | ||
| | |N/A | ||
|- | |- | ||
|Inkjet Printers | |Inkjet Printers | ||
| Line 89: | Line 89: | ||
|} | |} | ||
===== '''EZ Auto Reordering''' (pay-per-cartridge) ===== | |||
{| class="wikitable" | {| class="wikitable" | ||
!Printer Type | !Printer Type | ||
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|Yes | |Yes | ||
|No | |No | ||
| | |N/A | ||
| | |N/A | ||
|} | |} | ||
====== False or Misleading Promotion ====== | ======False or Misleading Promotion====== | ||
* Brother clearly advertises color plans in the '''EZ | *Brother clearly advertises color plans in the '''EZ Print''' program yet no color printers are currently eligible.<ref>[https://www.brother-usa.com/supplies/subscription-info/eligible-printers/products#sort=%40productcataloglistprice%20descending EZ-Print Eligibility List]</ref> | ||
* Brother clearly advertises discounted ink & toner in the '''EZ | *Brother clearly advertises discounted ink & toner in the '''EZ Auto Reorder''' program yet no inkjet printers are currently eligible.<ref>[https://wiki.rossmanngroup.com/images/0/0d/Brother_Refresh_AutoReorder_printer_eigibility_list_08025.png EZ-Auto Reorder Eligibility List]</ref> | ||
*Brother does not state cartridge series or yield on their website nor prior to enrollment in the Refresh program.<ref>[[:File:Brother Live Assistance Transcript 080225.pdf|Brother Assistance Transcript]]</ref> | |||
==Subscription Claims== | ==Subscription Claims== | ||
Brother | ===== EZ Print Program ===== | ||
Brother purports that the EZ Print subscription program can '''save the end-user up to 50%''' on genuine Brother ink or toner. This is accompanied by a caveat located in the legal disclaimer found at the bottom of the subscription information page.<ref>[https://www.brother-usa.com/supplies/subscription-info Brother Subscription Information]</ref> | |||
It states: ''based on monthly subscription cost in U.S. for Mono Laser Power Plan vs. average cost per page of eligible like standard capacity cartridges. Savings will vary based on Refresh EZ Print Subscription plan selected.'' | |||
====== Obfuscated or Misleading Claim ====== | |||
* No color laser of inkjet printers are included in Brother's claimed subscription discount comparison. | |||
* Only the highest-cost mono laser plan is used in Brother's claimed subscription discount comparison. | |||
* Only a standard yield cartridge is included in Brother's claimed subscription discount comparison. | |||
===== EZ Auto Reording Program ===== | |||
Brother offers a '''10% discount on all orders''' of genuine ink & toner when subscribed to the EZ Auto Reorder program and the program also enables the end-user to select a higher-yield cartridge if required. | |||
====== Obfuscated or Misleading Claim ====== | |||
* No inkjet printers are currently eligible for the '''EZ-ARP''' yet Brother promotes "Ink & Toner Delivered Automatically" on the program page. | |||
== | == Pricing Matrix == | ||
==References== | |||
<references /> | |||
{{DEFAULTSORT:Brother Refresh Subscription Service}} | {{DEFAULTSORT:Brother Refresh Subscription Service}} | ||
[[Category:Subscription-based services]] | [[Category:Subscription-based services]] | ||
[[Category:Printers]] | [[Category:Printers]] | ||