HP Inc.: Difference between revisions
Changes to improve readability. |
|||
Line 68: | Line 68: | ||
[[Category:Netbook manufacturers]] | [[Category:Netbook manufacturers]] | ||
[[Category:Software companies]] | [[Category:Software companies]] | ||
=== Firmware Updates stop HP Printers from working (Errors 79 and 49) === | |||
An over-the-air update for some HP printer products (DeskJets and LaserJets) with network capabilites caused errors 79 and 49 to be shown on the user interface of these devices, softlocking the printers. In some instances, these faulty updates were not avoidable, because the "update" prompt had to be accepted to acces the printer again. First reports of this showed up publicly around october 2022<ref>https://www.borncity.com/blog/2022/11/17/okt-2022-firmware-update-macht-hp-drucker-mit-service-error-49-unbrauchbar/ (original in german); https://borncity.com/win/2022/11/17/oct-2022-firmware-update-bricks-hp-printer-with-error-49-or-79/ (english version of the webpage)</ref> . In some cases, the devices could be recovered<ref>https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/Color-LaserJet-Pro-MFP-M281fdw-shows-49-Service-Error-after/m-p/8540292/highlight/true#M962703</ref>, but for an unknown amount of users, no officially or inofficially provided fix was applicable. This effectively lead to bricked devices, that had to be replaced, often times but not always right after the warranty period had ended. | |||
=References= | =References= | ||
{{Reflist}} | {{Reflist}} |
Revision as of 22:07, 19 February 2025
❗Article Status Notice: This Article is a stub
This article is underdeveloped, and needs additional work to meet the wiki's Content Guidelines and be in line with our Mission Statement for comprehensive coverage of consumer protection issues. Issues may include:
- This article needs to be expanded to provide meaningful information
- This article requires additional verifiable evidence to demonstrate systemic impact
- More documentation is needed to establish how this reflects broader consumer protection concerns
- The connection between individual incidents and company-wide practices needs to be better established
- The article is simply too short, and lacks sufficient content
How You Can Help:
- Add documented examples with verifiable sources
- Provide evidence of similar incidents affecting other consumers
- Include relevant company policies or communications that demonstrate systemic practices
- Link to credible reporting that covers these issues
- Flesh out the article with relevant information
This notice will be removed once the article is sufficiently developed. Once you believe the article is ready to have its notice removed, visit the Discord (join here) and post to the #appeals
channel, or mention its status on the article's talk page.
Basic information | |
---|---|
Founded | 1939 |
Type | Public |
Industry | Information Technology |
Official website | https://hp.com/ |
HP Inc. is an American multinational information technology company formed in 2015 as a successor to the Hewlett-Packard company founded in 1939 by Bill Hewlett and David Packard.
HP sub-brands
Sub-brand[1] | Description | Created/Acquired |
---|---|---|
OMEN | High-end focused laptops and desktops lineup, former VoodooPC | 2013 |
HyperX | High-end gaming peripherals | 2021 |
Z by HP | Professional workstations and laptops | 2009 |
HP Wolf Security | Security service to lock in and add anti-virus to HP laptops for remote offices[2] | 2021 |
HP Anyware | Service to create a seamless experience for teams to interact with their digital workspaces from virtually anywhere | 2021 |
Fitstation by HP | Partnership to create personalized tech products like footwear, in 2024 HP took the Fitstation insole platform off the market.[3] | 2017 |
* HP Anyware was acquired in 2021 along with Teradici.[4]
Controversies
HP Instant Ink
- Main article: HP Instant Ink
HP Instant Ink refers to a subscription service for certain printers in which recipients may receive a set amount of HP Ink Cartridges each month. It has recently come into controversy for changing into a program with various limiting features in 2024.
HP Dynamic Security
- Main article: HP Dynamic Security
HP Dynamic Security refers to a system in some HP printers to restrict the use of aftermarket ink cartridges, ensuring only original cartridges can be used.
Ink Required to Scan and Fax
- Main article: HP Printers Ink Requirements Controversy
To use the scanning and faxing feature on some HP all-in-one printers, all cartridges must not be too low on ink.
Account Required to Scan
To use the scanning feature on some HP printers, both the HP app and a HP account are required.[citation needed]
Firmware Updates stop HP Printers from working (Errors 79 and 49)
An over-the-air update for some HP printer products (DeskJets and LaserJets) with network capabilites caused errors 79 and 49 to be shown on the user interface of these devices, softlocking the printers. In some instances, these faulty updates were not avoidable, because the "update" prompt had to be accepted to acces the printer again. First reports of this showed up publicly around october 2022[5] . In some cases, the devices could be recovered[6], but for an unknown amount of users, no officially or inofficially provided fix was applicable. This effectively lead to bricked devices, that had to be replaced, often times but not always right after the warranty period had ended.
References
- ↑ https://brandcentral.hp.com/us/en/elements/sub-brands.html
- ↑ https://www.hp.com/us-en/security/endpoint-security-solutions.html
- ↑ https://www.voxelmatters.com/hp-silently-took-the-fitstation-insole-platform-off-the-market/
- ↑ https://www.hp.com/us-en/newsroom/press-releases/2021/hp-inc-to-acquire-teradici.html
- ↑ https://www.borncity.com/blog/2022/11/17/okt-2022-firmware-update-macht-hp-drucker-mit-service-error-49-unbrauchbar/ (original in german); https://borncity.com/win/2022/11/17/oct-2022-firmware-update-bricks-hp-printer-with-error-49-or-79/ (english version of the webpage)
- ↑ https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/Color-LaserJet-Pro-MFP-M281fdw-shows-49-Service-Error-after/m-p/8540292/highlight/true#M962703