Star Citizen: Difference between revisions

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==Consumer Response==

[[File:-r-Starcitizen Corruption.png|thumb|CIG Employee Zac Preece asking in a private discord server for a post to be removed from the /r/starcitizen reddit. This post by the account of the reddit moderator Ian (MrRiceGuy) didn't violate the rules yet proceeded to remove said post anyway. ]]

The prolonged development timeline and sales practices have led to organized consumer response movements, notably the /r/starcitizen_refunds subreddit community with over 18,000 members.<ref>https://www.reddit.com/r/starcitizen_refunds/</ref>. This subreddit serves as a platform for dissatisfied backers seeking refunds, documenting development delays, and tracking changes to terms of service that affect consumer rights. Discussion of these issues on official channels is heavily restricted, with CIG's Spectrum forum rules explicitly prohibiting posts deemed to spread "fear, uncertainty, and doubt" (FUD)<ref>https://support.robertsspaceindustries.com/hc/en-us/articles/115013196427-Spectrum-and-Website-Rules-and-Moderation-Responsibilities</ref> and the discussion of support tickets / moderation decisions.

While unofficial communities like the /r/starcitizen subreddit and Discord server exist, these spaces are heavily moderated to prevent discussion of negative sentiment due to strong ties between their moderators and Cloud Imperium Games employees. As a result, /r/starcitizen_refunds has become the primary platform for maintaining records of unfulfilled promises and providing guidance for others seeking refunds.

While unofficial communities like the /r/starcitizen subreddit and Discord server exist, these spaces are heavily moderated to prevent discussion of negative sentiment due to strong ties between their moderators and Cloud Imperium Games employees.

As a result, /r/starcitizen_refunds has become the primary platform for maintaining records of unfulfilled promises and providing guidance for others seeking refunds.

==Ingame Moderation Inconsistencies==

[[File:Example of Exessive Griefing .png|thumb]]

[[File:Example of Exessive Griefing .png|thumb|An example of a user being banned for the term 'Excessive Griefing' and being directed to review the terms of service and rules of conduct for a term that doesn't exist. ]]

The moderation practices of Cloud Imperium have drawn criticism for inconsistent and opaque enforcement. Users can receiving bans for "excessive griefing" despite this term having no defined parameters in either the Terms of Service<ref>https://robertsspaceindustries.com/en/tos</ref> or Rules of Conduct<ref>https://support.robertsspaceindustries.com/hc/en-us/articles/4409491235351-Rules-of-Conduct</ref> documentation. Users receive these bans without stated reasons, requiring them to file support tickets to learn of their alleged infractions. This lack of transparency and disconnect between written policies and enforcement has created significant uncertainty about what constitutes acceptable behavior.

@@ Line 41: / Line 41: @@
 ==Consumer Response==
+[[File:-r-Starcitizen Corruption.png|thumb|CIG Employee Zac Preece asking in a private discord server for a post to be removed from the /r/starcitizen reddit. This post by the account of the reddit moderator Ian (MrRiceGuy) didn't violate the rules yet proceeded to remove said post anyway. ]]
 The prolonged development timeline and sales practices have led to organized consumer response movements, notably the /r/starcitizen_refunds subreddit community with over 18,000 members.<ref>https://www.reddit.com/r/starcitizen_refunds/</ref>. This subreddit serves as a platform for dissatisfied backers seeking refunds, documenting development delays, and tracking changes to terms of service that affect consumer rights. Discussion of these issues on official channels is heavily restricted, with CIG's Spectrum forum rules explicitly prohibiting posts deemed to spread "fear, uncertainty, and doubt" (FUD)<ref>https://support.robertsspaceindustries.com/hc/en-us/articles/115013196427-Spectrum-and-Website-Rules-and-Moderation-Responsibilities</ref> and the discussion of support tickets / moderation decisions.
-While unofficial communities like the /r/starcitizen subreddit and Discord server exist, these spaces are heavily moderated to prevent discussion of negative sentiment due to strong ties between their moderators and Cloud Imperium Games employees. As a result, /r/starcitizen_refunds has become the primary platform for maintaining records of unfulfilled promises and providing guidance for others seeking refunds.
+While unofficial communities like the /r/starcitizen subreddit and Discord server exist, these spaces are heavily moderated to prevent discussion of negative sentiment due to strong ties between their moderators and Cloud Imperium Games employees.
+As a result, /r/starcitizen_refunds has become the primary platform for maintaining records of unfulfilled promises and providing guidance for others seeking refunds.
 ==Ingame Moderation Inconsistencies==
-[[File:Example of Exessive Griefing .png|thumb]]
+[[File:Example of Exessive Griefing .png|thumb|An example of a user being banned for the term 'Excessive Griefing' and being directed to review the terms of service and rules of conduct for a term that doesn't exist.  ]]
 The moderation practices of Cloud Imperium have drawn criticism for inconsistent and opaque enforcement. Users can receiving bans for "excessive griefing" despite this term having no defined parameters in either the Terms of Service<ref>https://robertsspaceindustries.com/en/tos</ref> or Rules of Conduct<ref>https://support.robertsspaceindustries.com/hc/en-us/articles/4409491235351-Rules-of-Conduct</ref> documentation. Users receive these bans without stated reasons, requiring them to file support tickets to learn of their alleged infractions. This lack of transparency and disconnect between written policies and enforcement has created significant uncertainty about what constitutes acceptable behavior.