Future Motion: Difference between revisions
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File:20230622 133030.jpg|Onewheel Pint X battery issue, customer photo, credit https://www.pintxflaw.com/ | File:20230622 133030.jpg|Onewheel Pint X battery issue, customer photo, credit https://www.pintxflaw.com/ | ||
File:Screenshot 20230622-125623 Discord-498x1024.jpg|Onewheel Pint X battery issue, customer photo, credit https://www.pintxflaw.com/ | File:Screenshot 20230622-125623 Discord-498x1024.jpg|Onewheel Pint X battery issue, customer photo, credit https://www.pintxflaw.com/ | ||
</gallery>In 2022, a dangerous design flaw was found in the Onewheel Pint X model, affecting all units produced before June 2023. The flaw involves an improper battery-box design that causes wiring to chafe against the battery-balancing and thermistor wiring<ref>https://www.pintxflaw.com/</ref>. Over time and depending on riding conditions, this can lead to: | </gallery>In 2022, a dangerous design flaw was found in the Onewheel Pint X model, affecting all units produced before June 2023. The flaw involves an improper battery-box design that causes wiring to chafe against the battery-balancing and thermistor wiring<ref name="PXF">https://www.pintxflaw.com/</ref>. Over time and depending on riding conditions, this can lead to: | ||
*Shredded wire insulation | *Shredded wire insulation | ||
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===Safety implications=== | ===Safety implications=== | ||
Future Motion claimed its Battery Management System (BMS) could detect these errors and initiate "extreme pushback" as a safety measure. This claim, however, is technically impossible when wires are physically disconnected or shorting.<ref | Future Motion claimed its Battery Management System (BMS) could detect these errors and initiate "extreme pushback" as a safety measure. This claim, however, is technically impossible when wires are physically disconnected or shorting.<ref name="PXF" /> A device cannot stay powered on to do anything, including extreme pushback, when the positive and negative terminals of its main power source are shorted together. | ||
===Future Motion's response=== | ===Future Motion's response=== | ||
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*Refused warranty coverage if customers had inspected their boards | *Refused warranty coverage if customers had inspected their boards | ||
*Failed to issue a recall for pre-June 2023 boards despite ongoing issues | *Failed to issue a recall for pre-June 2023 boards despite ongoing issues | ||
*Used warranty void stickers to discourage inspection, potentially violating the [[Magnuson–Moss Warranty Act]]<ref | *Used warranty void stickers to discourage inspection, potentially violating the [[Magnuson–Moss Warranty Act]]<ref name="PXF" /> | ||
===Effect on customers=== | ===Effect on customers=== | ||
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===Legal implications=== | ===Legal implications=== | ||
The company's warranty practices potentially violate the Magnuson-Moss Warranty Act, which stipulates that a warranty cannot be voided by consumer actions unrelated to the product fault. Simply inspecting the battery does not cause wire chafing or damage<ref | The company's warranty practices potentially violate the Magnuson-Moss Warranty Act, which stipulates that a warranty cannot be voided by consumer actions unrelated to the product fault. Simply inspecting the battery does not cause wire chafing or damage<ref name="PXF" />. | ||
This situation represents an example of a manufacturer: | This situation represents an example of a manufacturer: | ||