Honda requires connection of the car to the internet and creating an account to be able to download offline map updates.: Difference between revisions
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The only workaround some owners have found is connecting to the vehicle's free three-month trial AT&T hotspot, which enables the Online Services connection. Once that trial expires, the vehicle loses its internet connection and further map updates require a paid cellular subscription or an alternative connection method.<ref name="piloteers-online-services" /> | The only workaround some owners have found is connecting to the vehicle's free three-month trial AT&T hotspot, which enables the Online Services connection. Once that trial expires, the vehicle loses its internet connection and further map updates require a paid cellular subscription or an alternative connection method.<ref name="piloteers-online-services" /> | ||
== Honda's response == | |||
Honda Navigation Center, when asked by an owner about updating maps without Online Services, responded: "Unfortunately, you have to have online services connected in order for the map updates to work."<ref name="piloteers-nav-response" /> The owner had noted that Honda already had their VIN, as Honda had sent them an email containing it. Honda did not address why the VIN needed to be transmitted a second time through the vehicle. | Honda Navigation Center, when asked by an owner about updating maps without Online Services, responded: "Unfortunately, you have to have online services connected in order for the map updates to work."<ref name="piloteers-nav-response" /> The owner had noted that Honda already had their VIN, as Honda had sent them an email containing it. Honda did not address why the VIN needed to be transmitted a second time through the vehicle. | ||
HERE Technologies, which provides third-party support for the Honda Navigation Store, has been unable to resolve the issue for owners who contact them directly. One owner reported spending over two hours on the phone with Honda and HERE without resolution, describing both support teams as reading from information binders with no ability to troubleshoot the underlying problem.<ref name="piloteers-online-services" /> | HERE Technologies, which provides third-party support for the Honda Navigation Store, has been unable to resolve the issue for owners who contact them directly. One owner reported spending over two hours on the phone with Honda and HERE without resolution, describing both support teams as reading from information binders with no ability to troubleshoot the underlying problem.<ref name="piloteers-online-services" /> | ||
==Related enforcement actions== | == Related enforcement actions == | ||
In March 2025, the California Privacy Protection Agency (CPPA) announced a settlement requiring Honda to pay $632,500 and change its business practices for violating the [[California Consumer Privacy Act]] (CCPA).<ref name="cppa-honda">{{Cite web |date=2025-03-12 |title=Honda Settles With CPPA Over Privacy Violations |url=https://cppa.ca.gov/announcements/2025/20250312.html |url-status=live |archive-url=https://web.archive.org/web/20260423140943/https://cppa.ca.gov/announcements/2025/20250312.html |archive-date=23 April 2026 |access-date=2026-03-26 |website=California Privacy Protection Agency}}</ref> The CPPA found that Honda required consumers to "verify themselves and provide excessive personal information" to exercise privacy rights such as opting out of data sales. Honda also shared consumer data with advertising companies without producing contracts containing the necessary terms to protect privacy.<ref name="cppa-honda" /> | In March 2025, the California Privacy Protection Agency (CPPA) announced a settlement requiring Honda to pay $632,500 and change its business practices for violating the [[California Consumer Privacy Act]] (CCPA).<ref name="cppa-honda">{{Cite web |date=2025-03-12 |title=Honda Settles With CPPA Over Privacy Violations |url=https://cppa.ca.gov/announcements/2025/20250312.html |url-status=live |archive-url=https://web.archive.org/web/20260423140943/https://cppa.ca.gov/announcements/2025/20250312.html |archive-date=23 April 2026 |access-date=2026-03-26 |website=California Privacy Protection Agency}}</ref> The CPPA found that Honda required consumers to "verify themselves and provide excessive personal information" to exercise privacy rights such as opting out of data sales. Honda also shared consumer data with advertising companies without producing contracts containing the necessary terms to protect privacy.<ref name="cppa-honda" /> | ||