Consumer Rights Wiki:Moderator guidelines: Difference between revisions
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==Example application of rules== | ==Example application of rules== | ||
===Case: Amazon broke Into my garage to deliver my parcel!=== | |||
A user reported that an Amazon delivery driver accessed their garage through their phone without authorization on two separate occasions to deliver packages. The incident was captured on camera, and Amazon confirmed the driver had no instructions to enter the garage. The user expressed concerns about their guard dog, and children's safety. | A user reported that an Amazon delivery driver accessed their garage through their phone without authorization on two separate occasions to deliver packages. The incident was captured on camera, and Amazon confirmed the driver had no instructions to enter the garage. The user expressed concerns about their guard dog, and children's safety. | ||
#'''Inclusion decision:''' | #'''Inclusion decision:''' | ||
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#*Demonstrate a pattern of similar incidents or systemic flaws in Amazon's delivery authorization process. | #*Demonstrate a pattern of similar incidents or systemic flaws in Amazon's delivery authorization process. | ||
===Case: AppleCare sucks=== | |||
User received multiple replacements for Apple Watch Series 8 through AppleCare, seeking a model matching original condition. Lost oxygen monitoring feature and received scratched replacements, spending nearly $1,300 in fees across three replacements. | User received multiple replacements for Apple Watch Series 8 through AppleCare, seeking a model matching original condition. Lost oxygen monitoring feature and received scratched replacements, spending nearly $1,300 in fees across three replacements. | ||
#'''Inclusion decision:''' | #'''Inclusion decision:''' | ||
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#*Remove article, and potentially use as an example when tied into wider issues with Apple's broader repair or replacement practices. | #*Remove article, and potentially use as an example when tied into wider issues with Apple's broader repair or replacement practices. | ||
===Case: Samsung Fold screen issue=== | |||
User reported that after updating their Fold 3 to One UI 6.1.1, they experienced screen issues including auto-rotate failures, blank screens, and sound problems. Samsung support claimed it affected 3% of users and offered only paid repairs despite the issue arising from their software update. | User reported that after updating their Fold 3 to One UI 6.1.1, they experienced screen issues including auto-rotate failures, blank screens, and sound problems. Samsung support claimed it affected 3% of users and offered only paid repairs despite the issue arising from their software update. | ||
#'''Inclusion decision:''' | #'''Inclusion decision:''' | ||
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#*Provide documentation through credible sources as a systemic problem affecting multiple users. | #*Provide documentation through credible sources as a systemic problem affecting multiple users. | ||
===Case: Motorola/Lenovo warranty issue=== | |||
Multiple customers report issues with Motorola phones under Lenovo ownership, including denied warranties, features removed after updates (e.g., Always On Screen), and screen problems with the Edge 30 Ultra. Users report extended service times and denied warranty claims across different countries. | Multiple customers report issues with Motorola phones under Lenovo ownership, including denied warranties, features removed after updates (e.g., Always On Screen), and screen problems with the Edge 30 Ultra. Users report extended service times and denied warranty claims across different countries. | ||
#'''Inclusion decision:''' | #'''Inclusion decision:''' | ||
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#*Demonstrate widespread impact of feature removal. | #*Demonstrate widespread impact of feature removal. | ||
===Case: Apple Genius Bar repair=== | |||
User's $4000 MacBook Pro had bent hinges after a small drop. Apple Genius Bar quoted $920 for full screen replacement, claiming hinges couldn't be fixed separately. Local repair shop fixed it for $200 by adjusting hinges. Apple refused to do detailed repairs or open computers for diagnosis. | User's $4000 MacBook Pro had bent hinges after a small drop. Apple Genius Bar quoted $920 for full screen replacement, claiming hinges couldn't be fixed separately. Local repair shop fixed it for $200 by adjusting hinges. Apple refused to do detailed repairs or open computers for diagnosis. | ||
#'''Inclusion decision:''' | #'''Inclusion decision:''' | ||
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#*Demonstrate unique aspects of this case that add to current understanding. | #*Demonstrate unique aspects of this case that add to current understanding. | ||
===Case: Apple stealing my life-saving idea=== | |||
A medical doctor claims to have pitched a life-saving software idea to Apple through a contact. After a year of waiting, Apple indicated they might use the idea without cooperation. | A medical doctor claims to have pitched a life-saving software idea to Apple through a contact. After a year of waiting, Apple indicated they might use the idea without cooperation. | ||
#'''Inclusion decision:''' | #'''Inclusion decision:''' | ||
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#*Demonstrate relevance to consumer exploitation rather than IP disputes. | #*Demonstrate relevance to consumer exploitation rather than IP disputes. | ||
===Case: Apple Store repair in Brazil=== | |||
A person brought a 5-year-old iPhone 11 for battery replacement at official Apple Store in Rio. After a $170 service, both cameras stopped working. Apple blamed previous unauthorized repairs and refused refund. | A person brought a 5-year-old iPhone 11 for battery replacement at official Apple Store in Rio. After a $170 service, both cameras stopped working. Apple blamed previous unauthorized repairs and refused refund. | ||
#'''Inclusion decision:''' | #'''Inclusion decision:''' | ||