HP Inc.: Difference between revisions
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==Controversies== | ==Controversies== | ||
=== HP adds 15 minutes to all customer service phone calls === | ===HP adds 15 minutes to all customer service phone calls=== | ||
{{Main|HP adds 15 minutes to all customer service phone calls}} | {{Main|HP adds 15 minutes to all customer service phone calls}} | ||
In February 2025, HP Inc. instituted a policy to artificially force all consumer PC & print customers to wait a minimum of 15 minutes when calling support. | In February 2025, HP Inc. instituted a policy to artificially force all consumer PC & print customers to wait a minimum of 15 minutes when calling support. This policy pushes the callers towards the cheaper online support channels, an operation which HP Inc. calls influencing "customers to increase their adoption of digital self-solve".<ref>https://www.theregister.com/2025/02/20/hp_deliberately_adds_15_minutes/</ref> | ||
===Ink Required to Scan and Fax=== | ===Ink Required to Scan and Fax=== | ||
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===Firmware Updates stop HP Printers from working (Errors 79 and 49)=== | ===Firmware Updates stop HP Printers from working (Errors 79 and 49)=== | ||
An over-the-air update for some HP printer products (DeskJets and LaserJets) with network capabilites caused errors 79 and 49 to be shown on the user interface of these devices, softlocking the printers. In some instances, these faulty updates were not avoidable, because the "update" prompt had to be accepted to access the printer again. First reports of this showed up in public around October 2022.<ref>https://www.borncity.com/blog/2022/11/17/okt-2022-firmware-update-macht-hp-drucker-mit-service-error-49-unbrauchbar/ (original in german); https://borncity.com/win/2022/11/17/oct-2022-firmware-update-bricks-hp-printer-with-error-49-or-79/ (english version of the webpage)</ref> In some cases, the devices could be recovered,<ref>https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/Color-LaserJet-Pro-MFP-M281fdw-shows-49-Service-Error-after/m-p/8540292/highlight/true#M962703</ref> but for an unknown amount of users, no officially or inofficially provided fix was applicable. This effectively lead to bricked devices that had to be replaced, often times but not always right after the warranty period had ended. | An over-the-air update for some HP printer products (DeskJets and LaserJets) with network capabilites caused errors 79 and 49 to be shown on the user interface of these devices, softlocking the printers. In some instances, these faulty updates were not avoidable, because the "update" prompt had to be accepted to access the printer again. First reports of this showed up in public around October 2022.<ref>https://www.borncity.com/blog/2022/11/17/okt-2022-firmware-update-macht-hp-drucker-mit-service-error-49-unbrauchbar/ (original in german); https://borncity.com/win/2022/11/17/oct-2022-firmware-update-bricks-hp-printer-with-error-49-or-79/ (english version of the webpage)</ref> In some cases, the devices could be recovered,<ref>https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/Color-LaserJet-Pro-MFP-M281fdw-shows-49-Service-Error-after/m-p/8540292/highlight/true#M962703</ref> but for an unknown amount of users, no officially or inofficially provided fix was applicable. This effectively lead to bricked devices that had to be replaced, often times but not always right after the warranty period had ended. | ||
==Products/Services== | ==Products/Services== | ||