Sojourna
Joined 17 January 2025
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On September 20, 2024, a Community Manager posted and pinned an official statement in the General Discussion ("GD") forum explaining the cause of the bug and to expect restoration mail sent to the Guild Master later that same day. Due to the weasel-worded nature of the statement fit for a legal department's ''magnum opus'', those of us affected by the game's first ever data loss -- because that was what it was -- had our expectations dashed by reality. The "incomplete restoration for some" had seemingly implied that most everyone would get all their deleted items back when, in actuality, no one was made whole and the very few that were sent ''any'' mail was in minuscule amounts compared to the losses suffered. (And even its execution was faulty, but I don't wish to go into the weeds here.) | On September 20, 2024, a Community Manager posted and pinned an official statement in the General Discussion ("GD") forum explaining the cause of the bug and to expect restoration mail sent to the Guild Master later that same day. Due to the weasel-worded nature of the statement fit for a legal department's ''magnum opus'', those of us affected by the game's first ever data loss -- because that was what it was -- had our expectations dashed by reality. The "incomplete restoration for some" had seemingly implied that most everyone would get all their deleted items back when, in actuality, no one was made whole and the very few that were sent ''any'' mail was in minuscule amounts compared to the losses suffered. (And even its execution was faulty, but I don't wish to go into the weeds here.) | ||
The company unlisted the support article the same day and has made no further comments in the matter since, save to indicate in the affirmative when a customer asked if the guild banks were safe to be used. The original thread in Bug Report was quietly locked a few days later on September 23 and any new threads (whether posted in Bug Report or GD) were locked, deleted, and/or merged into the pinned thread (which we dubbed "The Maw" A.K.A. WoW lore's idea of hell). On November 13, 2024, the pinned thread was renamed and moved from GD to Bug Report. Nothing else to note has occurred since, certainly nothing in regards to offering compensation. (Update: With Patch 11.1.0 now live in both the NA and EU regions, the thread has been unpinned.) | The company unlisted the support article the same day and has made no further comments in the matter since, save to indicate in the affirmative when a customer asked if the guild banks were safe to be used. The original thread in Bug Report was quietly locked a few days later on September 23 and any new threads (whether posted in Bug Report or GD) were locked, deleted, and/or merged into the pinned thread (which we dubbed "The Maw" A.K.A. WoW lore's idea of hell). On November 13, 2024, the pinned thread was renamed and moved from GD to Bug Report. Nothing else to note has occurred since, certainly nothing in regards to offering compensation. (Update: With Patch 11.1.0 now live in both the NA and EU regions, the thread has been unpinned as of March 5, 2025.) | ||
Does this sound like the right way to treat a paying customer of twenty years to you? | Does this sound like the right way to treat a paying customer of twenty years to you? | ||