HP Inc.: Difference between revisions
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!Sub-brand<ref>{{Cite web |title=Brand Central |url=https://www.hp.com/us-en/hp-information/brandcentral.html |url-status=live |website=[[HP]]}}</ref> | !Sub-brand<ref>{{Cite web |title=Brand Central |url=https://www.hp.com/us-en/hp-information/brandcentral.html |url-status=live |website=[[HP Inc.]]}}</ref> | ||
!Description | !Description | ||
!Created/Acquired | !Created/Acquired | ||
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|HP Wolf Security | |HP Wolf Security | ||
|Security service to lock in and add anti-virus to HP laptops for remote offices<ref>{{Cite web |title=HP Wolf Security |url=https://www.hp.com/us-en/security/endpoint-security-solutions.html |url-status=live |website=[[HP]]}}</ref> | |Security service to lock in and add anti-virus to HP laptops for remote offices<ref>{{Cite web |title=HP Wolf Security |url=https://www.hp.com/us-en/security/endpoint-security-solutions.html |url-status=live |website=[[HP Inc.]]}}</ref> | ||
|2021 | |2021 | ||
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|Fitstation by HP | |Fitstation by HP | ||
|Partnership to create personalized tech products like footwear, in 2024 HP took the Fitstation insole platform off the market.<ref>{{Cite web |last=Sher |first=Davide |date=18 May 2024 |title=HP silently took the Fitstation insole platform off the market |url=https://www.voxelmatters.com/hp-silently-took-the-fitstation-insole-platform-off-the-market/ |access-date=15 Mar 2025 |website= | |Partnership to create personalized tech products like footwear, in 2024 HP took the Fitstation insole platform off the market.<ref>{{Cite web |last=Sher |first=Davide |date=18 May 2024 |title=HP silently took the Fitstation insole platform off the market |url=https://www.voxelmatters.com/hp-silently-took-the-fitstation-insole-platform-off-the-market/ |access-date=15 Mar 2025 |website=VoxelMatters}}</ref> | ||
|2017 | |2017 | ||
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<nowiki>*</nowiki> HP Anyware was acquired in 2021 along with [[Teradici]].<ref>{{Cite web |date=27 Jul 2021 |title=HP Inc. to Acquire Teradici |url=https://www.hp.com/us-en/newsroom/press-releases/2021/hp-inc-to-acquire-teradici.html |url-status=live |access-date=15 Mar 2025 |website=[[HP]]}}</ref> | <nowiki>*</nowiki> HP Anyware was acquired in 2021 along with [[Teradici]].<ref>{{Cite web |date=27 Jul 2021 |title=HP Inc. to Acquire Teradici |url=https://www.hp.com/us-en/newsroom/press-releases/2021/hp-inc-to-acquire-teradici.html |url-status=live |access-date=15 Mar 2025 |website=[[HP]]}}</ref> | ||
== Consumer impact summary == | ==Consumer impact summary== | ||
HP has implemented several controversial policies and practices that negatively impact consumers: | HP has implemented several controversial policies and practices that negatively impact consumers: | ||
* forcing customers to wait 15 minutes on support calls | *forcing customers to wait 15 minutes on support calls | ||
* some printers requiring ink cartridges to be sufficiently filled to use scanning and faxing features, and scanning often mandating an HP account and app, sometimes even an internet connection. | *some printers requiring ink cartridges to be sufficiently filled to use scanning and faxing features, and scanning often mandating an HP account and app, sometimes even an internet connection. | ||
* firmware updates bricking devices | *firmware updates bricking devices | ||
* Instant Ink subscription service and Dynamic Security system, that respectively lock cartridges behind a subscriprion and restrict the use of aftermarket ones | *Instant Ink subscription service and Dynamic Security system, that respectively lock cartridges behind a subscriprion and restrict the use of aftermarket ones | ||
==Controversies== | ==Controversies== | ||
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===HP adds 15 minutes to all customer service phone calls=== | ===HP adds 15 minutes to all customer service phone calls=== | ||
{{Main|HP adds 15 minutes to all customer service phone calls}} | {{Main|HP adds 15 minutes to all customer service phone calls}} | ||
In February 2025, HP Inc. instituted a policy to artificially force all consumer PC & print customers to wait a minimum of 15 minutes when calling support. This policy pushes the callers towards the cheaper online support channels, an operation which HP Inc. calls influencing "customers to increase their adoption of digital self-solve".<ref>{{Cite web |last=Kunert |first=Paul |date=20 Feb 2025 |title=HP deliberately adds 15 minutes waiting time for telephone support calls |url=https://www.theregister.com/2025/02/20/hp_deliberately_adds_15_minutes/ |url-status=live |access-date=15 Mar 2025 |website= | In February 2025, HP Inc. instituted a policy to artificially force all consumer PC & print customers to wait a minimum of 15 minutes when calling support. This policy pushes the callers towards the cheaper online support channels, an operation which HP Inc. calls influencing "customers to increase their adoption of digital self-solve".<ref>{{Cite web |last=Kunert |first=Paul |date=20 Feb 2025 |title=HP deliberately adds 15 minutes waiting time for telephone support calls |url=https://www.theregister.com/2025/02/20/hp_deliberately_adds_15_minutes/ |url-status=live |access-date=15 Mar 2025 |website=The Register}}</ref> | ||
===Ink required to scan and fax=== | ===Ink required to scan and fax=== | ||