Dyson: Difference between revisions
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'''[[wikipedia:Dyson (company)|Dyson Limited]]''' is a manufacturer of home appliances (most notably vacuum cleaners), and has been involved in several incidents related to the aftermarket repair of its products, which are detailed below. | '''[[wikipedia:Dyson (company)|Dyson Limited]]''' is a manufacturer of home appliances (most notably vacuum cleaners), and has been involved in several incidents related to the aftermarket repair of its products, which are detailed below. | ||
== Consumer impact summary == | ==Consumer impact summary== | ||
Dyson's policies have been troublesome for product longevity and repair. Dyson's battery design speeds up degradation, and adhesive on printed circuit boards makes easy repairs not possible, causing expensive replacements. Dyson also cut off third-party repair shops, restricting consumers and forcing them into manufacturer-recommended services. These policies add costs of ownership and shorten product lifespan, harming consumers.[[File:Dyson-glued-button.jpg|thumb|Glued PCB, preventing repair.<ref name=":0">https://www.youtube.com/watch?v=KF0nNOAFnRQ</ref>]] | |||
==Incidents<!-- Will split this into incidents and practices later on -->== | |||
==Incidents <!-- Will split this into incidents and practices later on -->== | |||
=== Battery lifespan reduction === | |||
{{Main|Dyson intentionally reduces battery lifespan and makes them difficult to repair}} | |||
'''[[Dyson]]''' battery packs include a '''Battery Management System (BMS)''' equipped with a chip capable of balancing the individual cells. However, the manufacturer has chosen to omit a few inexpensive but essential resistors, preventing the balancing function from working as intended. As a result, the battery pack degrades much faster than it should. | |||
=== Circuit boards covered in glue === | |||
{{Main|Dyson covers circuit board in glue which prevents repairs}} | |||
'''[[Dyson]]''' started applying a thick layer of glue to the circuit board, making it impossible to replace the power button when it breaks, and forcing customers to replace the entire housing. | |||
=== Deleting third-party repairs options === | |||
{{Main|Dyson ends relationship with third-party repair centers}} | |||
The company no longer allows repairs through third-party repair centers. Dyson described this decision as '<nowiki/>''difficult''<nowiki/>' but emphasized its commitment to ensuring that '''all services and repairs meet Dyson's high-quality standards for our owners''<nowiki/>'. | |||
==References== | ==References== | ||
<references /> | <references /> | ||
[[Category:Dyson]] | [[Category:Dyson]] | ||
Revision as of 15:54, 25 March 2025
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| Basic information | |
|---|---|
| Founded | 1991 |
| Type | Private |
| Industry | Household Appliances |
| Official website | https://dyson.com/ |
Dyson Limited is a manufacturer of home appliances (most notably vacuum cleaners), and has been involved in several incidents related to the aftermarket repair of its products, which are detailed below.
Consumer impact summary
Dyson's policies have been troublesome for product longevity and repair. Dyson's battery design speeds up degradation, and adhesive on printed circuit boards makes easy repairs not possible, causing expensive replacements. Dyson also cut off third-party repair shops, restricting consumers and forcing them into manufacturer-recommended services. These policies add costs of ownership and shorten product lifespan, harming consumers.
Incidents
Battery lifespan reduction
Dyson battery packs include a Battery Management System (BMS) equipped with a chip capable of balancing the individual cells. However, the manufacturer has chosen to omit a few inexpensive but essential resistors, preventing the balancing function from working as intended. As a result, the battery pack degrades much faster than it should.
Circuit boards covered in glue
Dyson started applying a thick layer of glue to the circuit board, making it impossible to replace the power button when it breaks, and forcing customers to replace the entire housing.
Deleting third-party repairs options
- Main article: Dyson ends relationship with third-party repair centers
The company no longer allows repairs through third-party repair centers. Dyson described this decision as 'difficult' but emphasized its commitment to ensuring that 'all services and repairs meet Dyson's high-quality standards for our owners'.