Jump to content

Amazon is justifying the piracy of books: Difference between revisions

From Consumer_Action_Taskforce
Dwayne (talk | contribs)
Added page
 
Dwayne (talk | contribs)
Corrected customer service quote
Line 1: Line 1:
== Overview ==
==Overview==
This article documents an incident where a consumer discovered that Amazon Kindle e-books purchased in one country could not be transferred to an account in another country when relocating internationally. This case highlights concerns regarding digital ownership limitations compared to physical products.
This article documents an incident where a consumer discovered that Amazon Kindle e-books purchased in one country could not be transferred to an account in another country when relocating internationally. This case highlights concerns regarding digital ownership limitations compared to physical products.


== Incident Details ==
==Incident Details==
In 2024, a consumer named Rohit reported on social media that upon relocating to a different country, they were informed by Amazon customer service that their Kindle e-book library could not be transferred to their new regional Amazon account<ref>https://x.com/krishnanrohit/status/1772011384206672370/photo/1</ref>. According to the reported conversation with Amazon customer support, the customer was told:
In 2024, a consumer named Rohit reported on social media that upon relocating to a different country, they were informed by Amazon customer service that their Kindle e-book library could not be transferred to their new regional Amazon account<ref>https://x.com/krishnanrohit/status/1772011384206672370/photo/1</ref>. According to the reported conversation with Amazon customer support, the customer was told:


"I am really sorry to inform you that the UK Amazon account cannot be moved to the US Amazon account. You can use the same email address to create a US Amazon account but to access the purchases which are made in the UK you are required to log in using the UK website of Amazon due to geographical restrictions."
"I am really sorry to inform you that the ebooks can not be moved also."


The customer service representative further clarified that to access content purchased in different regions, customers must log into the specific regional website where the purchases were originally made.
The customer service representative further clarified that to access content purchased in different regions, customers must log into the specific regional website where the purchases were originally made.


Consumer Rights Implications
=== Consumer Rights Implications ===
 
This incident raises questions about the nature of digital ownership compared to physical media. Some consumer advocates have expressed concerns that:
This incident raises questions about the nature of digital ownership compared to physical media. Some consumer advocates have expressed concerns that:


# Digital content purchases may function more as limited licenses rather than traditional ownership
#Digital content purchases may function more as limited licenses rather than traditional ownership
# Geographic restrictions may limit accessibility of purchased content
#Geographic restrictions may limit accessibility of purchased content
# Terms of service may contain limitations not prominently displayed at time of purchase
#Terms of service may contain limitations not prominently displayed at time of purchase


In contrast to digital media, physical books can be transported across international borders without restriction, leading some commentators to suggest that digital ownership rights are more limited than their physical counterparts.
In contrast to digital media, physical books can be transported across international borders without restriction, leading some commentators to suggest that digital ownership rights are more limited than their physical counterparts.


=== Legal Context ===
===Legal Context===
Digital content purchases are typically governed by End User License Agreements (EULAs) rather than traditional sales law. These agreements often contain specific limitations on how and where content can be accessed. Consumer protection advocates have suggested that the difference between how products are marketed ("buy," "purchase") and the actual legal arrangement (limited license) may create confusion for consumers.
Digital content purchases are typically governed by End User License Agreements (EULAs) rather than traditional sales law. These agreements often contain specific limitations on how and where content can be accessed. Consumer protection advocates have suggested that the difference between how products are marketed ("buy," "purchase") and the actual legal arrangement (limited license) may create confusion for consumers.


=== Industry Practice ===
===Industry Practice===
Amazon's practice of region-locking digital content is not unique in the digital marketplace. Various companies that sell digital media implement similar geographic restrictions, often citing:
Amazon's practice of region-locking digital content is not unique in the digital marketplace. Various companies that sell digital media implement similar geographic restrictions, often citing:


* Regional licensing agreements
*Regional licensing agreements
* Copyright restrictions
*Copyright restrictions
* Market segmentation requirements
*Market segmentation requirements
* Local regulatory compliance
*Local regulatory compliance
<references />

Revision as of 19:35, 25 March 2025

Overview

This article documents an incident where a consumer discovered that Amazon Kindle e-books purchased in one country could not be transferred to an account in another country when relocating internationally. This case highlights concerns regarding digital ownership limitations compared to physical products.

Incident Details

In 2024, a consumer named Rohit reported on social media that upon relocating to a different country, they were informed by Amazon customer service that their Kindle e-book library could not be transferred to their new regional Amazon account[1]. According to the reported conversation with Amazon customer support, the customer was told:

"I am really sorry to inform you that the ebooks can not be moved also."

The customer service representative further clarified that to access content purchased in different regions, customers must log into the specific regional website where the purchases were originally made.

Consumer Rights Implications

This incident raises questions about the nature of digital ownership compared to physical media. Some consumer advocates have expressed concerns that:

  1. Digital content purchases may function more as limited licenses rather than traditional ownership
  2. Geographic restrictions may limit accessibility of purchased content
  3. Terms of service may contain limitations not prominently displayed at time of purchase

In contrast to digital media, physical books can be transported across international borders without restriction, leading some commentators to suggest that digital ownership rights are more limited than their physical counterparts.

Legal Context

Digital content purchases are typically governed by End User License Agreements (EULAs) rather than traditional sales law. These agreements often contain specific limitations on how and where content can be accessed. Consumer protection advocates have suggested that the difference between how products are marketed ("buy," "purchase") and the actual legal arrangement (limited license) may create confusion for consumers.

Industry Practice

Amazon's practice of region-locking digital content is not unique in the digital marketplace. Various companies that sell digital media implement similar geographic restrictions, often citing:

  • Regional licensing agreements
  • Copyright restrictions
  • Market segmentation requirements
  • Local regulatory compliance