IFTTT discontinued Legacy plan: Difference between revisions

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IFTTT ~~rolled back on~~ a subscription plan ~~that they previously advertised~~ as ~~being~~ a "lifetime" subscription ~~plan~~.

IFTTT initially offered a subscription plan marketed as a "lifetime" deal. Users were promised that the price would stay the same as long as the plan was active. However, after about three years, IFTTT discontinued the original plan, forcing users into a new, more expensive subscription tier.

== Promises Made by IFTTT ==

In 2020, IFTTT launched the ''"Set Your Price"'' campaign for its Pro subscription. The campaign included the following promises:<blockquote>"If you upgrade to Pro before October 31st, whatever price you choose will be what you pay per month forever."<ref name="archive1">[https://web.archive.org/web/20201025203841/https://ifttt.com/explore/set_your_price_extended IFTTT: Set Your Price for Pro – Web Archive, October 25, 2020]</ref>

IFTTT ~~stated on their website~~, ~~"if you upgrade to Pro before~~ October ~~31st~~, ~~whatever~~ price ~~you choose will be what you pay per month forever~~."

"Set your price for Pro and we will honor it as long as your plan is active."<ref name="archive2">[https://web.archive.org/web/20201030004652/https://ifttt.com/subscriptions/pro IFTTT: Subscriptions Pro – Web Archive, October 30, 2020]</ref></blockquote>The monthly subscription price during this promotion was as low as $1.99.<ref name="archive2" />

https://~~web~~.~~archive~~.~~org/web/20201025203841~~/~~https:~~//~~ifttt.com~~/~~explore~~/~~set_your_price_extended~~

== Discontinuing the Legacy Plan ==

In 2023, IFTTT announced changes to its subscription model. Legacy Pro plans were phased out, and users were migrated to a new "Pro+" plan. This change meant higher subscription costs, even for those who had subscribed under the ''"lifetime"'' pricing guarantee.<ref name="helpcenter">[https://help.ifttt.com/hc/en-us/articles/16014462721435-Important-Update-to-the-Legacy-Pro-Plan Important Update to the Legacy Pro Plan – IFTTT Help Center]</ref>

=== Communication to Users ===

Users received notifications via email and on IFTTT's website about the changes. The email stated:

* "On an upcoming renewal, legacy accounts will be migrated from our Legacy Pro tier to Pro+."<ref name="helpcenter" />

~~The set your price monthly subscription was "($1~~.~~99 USD or more)~~."

[[File:Screenshot 2025-01-15 114443.png|left|thumb|Email sent to users about the Legacy Pro plan migration.]]

~~Their website also stated~~, "~~set your price for Pro and we will honor it as long as your plan is active~~."

== Customer Reaction ==

The rollback on IFTTT's original "lifetime" promise resulted in mass criticism from users who felt lied to by the company’s initial guarantees. Many users viewed the move as a breach of trust, teaching a valuable lesson on the meaning of a ''"lifetime"'' subscription claim in the tech industry.

~~https://web.archive.org/web/20201030004652/https://ifttt.com/subscriptions/pro~~

== See Also ==

* [[Subscription models]]

* [[Consumer rights]]

~~After about three years, IFTTT rolled back on that "lifetime" subscription plan and increased the price depending on how much you were paying.~~

* [[Lifetime guarantees in software services]]

The way they did this was by dropping the subscription plan they had since deemed "Legacy Pro" altogether, and forced everybody on the legacy plan to a different "Pro+" plan, along with an increased monthly price.

[[~~File:Screenshot 2025-01-15 114443.png|left|thumb|Email users received regarding the plan change and price increase.~~]]

~~"On an upcoming renewal, legacy accounts will be migrated from our Legacy Pro tier to Pro+."~~

~~https://help.ifttt.com/hc/en-us/articles/16014462721435-Important-Update-to-the-Legacy-Pro-Plan~~

== References ==

[[Category:Companies]]

[[Category:Consumer rights]]

[[Category:Subscription models]]

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-{{incomplete}}
+{{Incomplete}}
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-IFTTT rolled back on a subscription plan that they previously advertised as being a "lifetime" subscription plan.
+IFTTT initially offered a subscription plan marketed as a "lifetime" deal. Users were promised that the price would stay the same as long as the plan was active. However, after about three years, IFTTT discontinued the original plan, forcing users into a new, more expensive subscription tier.
+== Promises Made by IFTTT ==
+In 2020, IFTTT launched the ''"Set Your Price"'' campaign for its Pro subscription. The campaign included the following promises:<blockquote>"If you upgrade to Pro before October 31st, whatever price you choose will be what you pay per month forever."<ref name="archive1">[https://web.archive.org/web/20201025203841/https://ifttt.com/explore/set_your_price_extended IFTTT: Set Your Price for Pro – Web Archive, October 25, 2020]</ref>
-IFTTT stated on their website, "if you upgrade to Pro before October 31st, whatever price you choose will be what you pay per month forever."
+"Set your price for Pro and we will honor it as long as your plan is active."<ref name="archive2">[https://web.archive.org/web/20201030004652/https://ifttt.com/subscriptions/pro IFTTT: Subscriptions Pro – Web Archive, October 30, 2020]</ref></blockquote>The monthly subscription price during this promotion was as low as $1.99.<ref name="archive2" />
-https://web.archive.org/web/20201025203841/https://ifttt.com/explore/set_your_price_extended
+== Discontinuing the Legacy Plan ==
+In 2023, IFTTT announced changes to its subscription model. Legacy Pro plans were phased out, and users were migrated to a new "Pro+" plan. This change meant higher subscription costs, even for those who had subscribed under the ''"lifetime"'' pricing guarantee.<ref name="helpcenter">[https://help.ifttt.com/hc/en-us/articles/16014462721435-Important-Update-to-the-Legacy-Pro-Plan Important Update to the Legacy Pro Plan – IFTTT Help Center]</ref>
+=== Communication to Users ===
+Users received notifications via email and on IFTTT's website about the changes. The email stated:
+* "On an upcoming renewal, legacy accounts will be migrated from our Legacy Pro tier to Pro+."<ref name="helpcenter" />
-The set your price monthly subscription was "($1.99 USD or more)."
+[[File:Screenshot 2025-01-15 114443.png|left|thumb|Email sent to users about the Legacy Pro plan migration.]]
-Their website also stated, "set your price for Pro and we will honor it as long as your plan is active."
+== Customer Reaction ==
+The rollback on IFTTT's original "lifetime" promise resulted in mass criticism from users who felt lied to by the company’s initial guarantees. Many users viewed the move as a breach of trust, teaching a valuable lesson on the meaning of a ''"lifetime"'' subscription claim in the tech industry.
-https://web.archive.org/web/20201030004652/https://ifttt.com/subscriptions/pro
+== See Also ==
+* [[Subscription models]]
+* [[Consumer rights]]
-After about three years, IFTTT rolled back on that "lifetime" subscription plan and increased the price depending on how much you were paying.
+* [[Lifetime guarantees in software services]]
-The way they did this was by dropping the subscription plan they had since deemed "Legacy Pro" altogether, and forced everybody on the legacy plan to a different "Pro+" plan, along with an increased monthly price.
-[[File:Screenshot 2025-01-15 114443.png|left|thumb|Email users received regarding the plan change and price increase.]]
-"On an upcoming renewal, legacy accounts will be migrated from our Legacy Pro tier to Pro+."
-https://help.ifttt.com/hc/en-us/articles/16014462721435-Important-Update-to-the-Legacy-Pro-Plan
+== References ==
+<references />
 [[Category:Companies]]
+[[Category:Consumer rights]]
+[[Category:Subscription models]]