Consumer_Action_Taskforce

Best Buy: Difference between revisions

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Moved most content from "Discontinuation of Insignia Connect App" section of the Best Buy article to its own Tier 3 article to better fit the desired structure of the wiki. Additionally, removed table listing Best Buy's private labels, as the list was unnecessary for the wiki's subject matter.
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Best Buy is a national chain of stores that specializes in selling technology products.
Best Buy is a national chain of stores that specializes in selling technology products.


== Private Labels ==
== Incidents ==
Best Buy has various private labels that it uses to sell products alongside name-brands within their store.<ref>https://web.archive.org/web/20241124004857/https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285<nowiki/>(November 24th, 2024) Retrieved January 15th, 2025</ref>
=== [[Best Buy Discontinuation of Insignia Connect App|Discontinuation of Insignia Connect App]] ===
{| class="wikitable"
|+
!Brand
!Background Information
|-
|Insignia
|The most common private label used in Best Buy.
|-
|Best Buy Essentials
|Alternative to Insignia products, typically intended to be more budget-oriented.
|-
|Rocketfish
|Premium private label used in Best Buy.  Most commonly seen in home theater products.
|}
 
=== Discontinuation of Insignia Connect App ===
On November 6, 2019, Best Buy discontinued support for their Insignia Connect app.<ref name=":0">https://web.archive.org/web/20191105124635/https://bestbuy.symphonysummit.com/insignia.web/<nowiki/>(November 5th, 2019) Retrieved January 15th, 2025</ref>  This resulted in major functionality losses for affected Insignia products that used the service.  Best Buy did provide compensation to affected customers, however, this was only in the form of a partial refund in the form of a virtual gift card that was determined by the product type.<ref name=":1">https://web.archive.org/web/20191212130853/https://bestbuy.symphonysummit.com/insignia.web/Help_FAQ#collapseNine<nowiki/>(December 12th, 2019) Retrieved January 15th, 2025</ref><ref name=":0" /> Customers were also only able to redeem up to 10 serial numbers for product refunds, even if they owned more affected products.<ref name=":2">https://web.archive.org/web/20241125000759/https://www.theverge.com/2019/9/6/20853671/best-buy-connect-insignia-smart-plug-wifi-freezer-mobile-app-shutdown-november-6<nowiki>(November 25th, 2024) Retrieved January 15th, 2025 [Note: This source references functionality loss covered in a Best Buy FAQ.  The FAQ has not fully been archived, so the information in the article is the only reference to its contents.]</nowiki></ref><ref name=":1" />  Refunds for affected products has since ceased, as the window to apply for compensation only lasted for 56 days after the discontinuation date.<ref>https://web.archive.org/web/20191209200148/https://bestbuy.symphonysummit.com/insignia.web/<nowiki/>(November 9th, 2019) Retrieved January 15th, 2025</ref>
On November 6, 2019, Best Buy discontinued support for their Insignia Connect app.<ref name=":0">https://web.archive.org/web/20191105124635/https://bestbuy.symphonysummit.com/insignia.web/<nowiki/>(November 5th, 2019) Retrieved January 15th, 2025</ref>  This resulted in major functionality losses for affected Insignia products that used the service.  Best Buy did provide compensation to affected customers, however, this was only in the form of a partial refund in the form of a virtual gift card that was determined by the product type.<ref name=":1">https://web.archive.org/web/20191212130853/https://bestbuy.symphonysummit.com/insignia.web/Help_FAQ#collapseNine<nowiki/>(December 12th, 2019) Retrieved January 15th, 2025</ref><ref name=":0" /> Customers were also only able to redeem up to 10 serial numbers for product refunds, even if they owned more affected products.<ref name=":2">https://web.archive.org/web/20241125000759/https://www.theverge.com/2019/9/6/20853671/best-buy-connect-insignia-smart-plug-wifi-freezer-mobile-app-shutdown-november-6<nowiki>(November 25th, 2024) Retrieved January 15th, 2025 [Note: This source references functionality loss covered in a Best Buy FAQ.  The FAQ has not fully been archived, so the information in the article is the only reference to its contents.]</nowiki></ref><ref name=":1" />  Refunds for affected products has since ceased, as the window to apply for compensation only lasted for 56 days after the discontinuation date.<ref>https://web.archive.org/web/20191209200148/https://bestbuy.symphonysummit.com/insignia.web/<nowiki/>(November 9th, 2019) Retrieved January 15th, 2025</ref>
===== Affected Products<ref name=":0" /> =====
{| class="wikitable"
|+
!Product
!Model
!Affected Functionality<ref name=":2" />{{Citation needed}}
|-
|Insignia - Wi-Fi Smart Plug
|NS-SP1X7<ref>https://web.archive.org/web/20240422085625/https://www.bestbuy.com/site/insignia-wi-fi-smart-plug-white/5529012.p?skuId=5529012<nowiki/>(April 22nd, 2024) Retrieved January 15th, 2025</ref>
|Plug can no longer be toggled on or off remotely with the use of an app.  Existing timers that were already set on the plug will continue to function, but are no longer able to be altered.
|-
|Insignia - Wi-Fi Smart Plug with Power Metering capability
|NS-SP1XM8<ref>https://www.bestbuy.com/site/reviews/insignia-wi-fi-smart-plug-with-power-metering-capability-white/5845000</ref>
|Plug can no longer be toggled on or off remotely with the use of an app.  Existing timers that were already set on the plug will continue to function, but are no longer able to be altered.  Users also have no method to view the power metering statistics that the plug provides.
|-
|Insignia - Wi-Fi Smart In-Wall Light Switch
|NS-CH1XIS8<ref>https://www.bestbuy.com/site/questions/insignia-wi-fi-smart-in-wall-light-switch-white/5884100</ref>
|Switch can no longer be toggled on or off remotely with the use of an app.
|-
|Insignia - 720p Wi-Fi Camera
|NS-CH1IPC8<ref>https://web.archive.org/web/20180422174716/https://www.bestbuy.com/site/insignia-720p-wi-fi-camera-white/5971603.p?skuId=5971603<nowiki/>(April 22nd, 2018) Retrieved January 15th, 2025</ref>
|"[A]ffected products will still function at a basic level, but any features that rely on its Insignia Connect app and platform will no longer work."<ref name=":2" />
|-
|Insignia WiFi Freezers
|{{Citation needed}}
|"[A]ffected products will still function at a basic level, but any features that rely on its Insignia Connect app and platform will no longer work."<ref name=":2" />
|}


== Data Privacy Concerns ==
== Data Privacy Concerns ==
Retrieved from "https://consumerrights.wiki/wiki/Best_Buy"