Dyson

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Dyson

Basic information
Founded	1991
Legal structure	Private
Industry	Household Appliances
Official website	https://dyson.com/

Dyson Limited is a manufacturer of home appliances, most notably vacuum cleaners. The company has been involved in several incidents related to the aftermarket repair of its products.

Consumer impact summary

Dyson's policies have been troublesome for product longevity and repair. Dyson's battery design speeds up degradation, and adhesive on printed circuit boards makes easy repairs not possible, causing expensive replacements. Dyson also cut off third-party repair shops, restricting consumers and forcing them into manufacturer-recommended services. These policies add costs of ownership and shorten product lifespan, harming consumers.

Glued PCB, preventing repair.

Incidents

Battery lifespan reduction

Main article: Dyson intentionally reduces battery lifespan and makes them difficult to repair

Dyson battery packs include a Battery Management System (BMS) equipped with a chip capable of balancing the individual cells. However, the manufacturer omitted a few inexpensive but essential resistors, preventing the balancing function from working as intended. As a result, the battery pack degrades much faster than it should.

Circuit boards covered in glue

Main article: Dyson covers circuit board in glue which prevents repairs

Dyson started applying a thick layer of glue to the circuit board of their devices. This makes it impossible to replace the power button for a device when it breaks, and leading to consumers having to replace the entire housing.

Deleting third-party repairs options

Main article: Dyson ends relationship with third-party repair centers

The company no longer allows repairs through third-party repair centers. Dyson described this decision as 'difficult' but emphasized its commitment to ensuring that 'all services and repairs meet Dyson's high-quality standards for our owners'.

Difficult to repair battery packs for Dyson V6 cordless vacuum

The Dyson V6 uses replacable battery packs that are available for purchase on their website. The battery packs have a plastic casing that is clipped shut in such a way that unclipping them is impossible without damaging the casing. Additionally, the BMS used does not have a reset button. This leads to unnecessary replacements for the entire battery pack when a fault could have been resolved with a reset. For example, Steve Porter from TronicsFix was unable to repair a Dyson V6 battery pack that was stuck sending the voltage without the button pressed down because of the lack of a BMS reset button, and had to replace the whole battery.[1]