Frontier Airlines: Difference between revisions
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*Forcing customers to waive their right to sue or join class actions if they enroll in their fly pass program | *Forcing customers to waive their right to sue or join class actions if they enroll in their fly pass program | ||
*Sells passengers' personal information to third parties without providing passengers a way to opt-out | *Sells passengers' personal information to third parties without providing passengers a way to opt-out | ||
* | *Making it difficult to check-in for flights online via [[Frontier Airlines Obfuscates Web Check-in Form|web-based check-in]] | ||
==Incidents== | ==Incidents== | ||
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Frontier Airlines tends to be more predatory in bag auditing at airport gates because they target passengers at the moment before boarding. Not only are passengers caught off guard at this moment, the fees they pay at this time are a great deal higher, sometimes $99 compared to a lower fees when paid earlier.<ref>{{Cite web |date=March 17, 2025 |title=Frontier Airlines Begins Charging for Carry on Bags |url=https://www.cheapair.com/blog/frontier-airlines-begins-charging-for-carry-on-bags/ |archive-url=https://web.archive.org/web/20250425230421/https://www.cheapair.com/blog/frontier-airlines-begins-charging-for-carry-on-bags/ |archive-date=April 25, 2025 |website=CheapAir}}</ref> In addition, a class-action lawsuit alleges that Frontier gate agents utilized the gate-side bag-sizers smaller than the posted size to mislead passengers into paying fees for bags that were actually within size limits.<ref>{{Cite news |last=Pradelli |first=Chad |date=November 21, 2023 |title=Lawsuit accuses Frontier Airlines of bogus baggage fees {{!}} Investigation |url=https://6abc.com/frontier-airlines-bag-policy-class-action-lawsuit-flight-fees/14085587/ |url-status=live |archive-url=https://web.archive.org/web/20250326031459/https://6abc.com/frontier-airlines-bag-policy-class-action-lawsuit-flight-fees/14085587/ |archive-date=March 26, 2025 |access-date=Junie 10, 2025 |work=6abc Action News}}</ref> To further push Frontier's budget-focused business model, the bag fee incentives, coupled with their bait-and-switch practice of cheap tickets, and multiple fees, appears to be an overarching strategy to exploit their customers as much as possible so that the airline can make as much money as possible. | Frontier Airlines tends to be more predatory in bag auditing at airport gates because they target passengers at the moment before boarding. Not only are passengers caught off guard at this moment, the fees they pay at this time are a great deal higher, sometimes $99 compared to a lower fees when paid earlier.<ref>{{Cite web |date=March 17, 2025 |title=Frontier Airlines Begins Charging for Carry on Bags |url=https://www.cheapair.com/blog/frontier-airlines-begins-charging-for-carry-on-bags/ |archive-url=https://web.archive.org/web/20250425230421/https://www.cheapair.com/blog/frontier-airlines-begins-charging-for-carry-on-bags/ |archive-date=April 25, 2025 |website=CheapAir}}</ref> In addition, a class-action lawsuit alleges that Frontier gate agents utilized the gate-side bag-sizers smaller than the posted size to mislead passengers into paying fees for bags that were actually within size limits.<ref>{{Cite news |last=Pradelli |first=Chad |date=November 21, 2023 |title=Lawsuit accuses Frontier Airlines of bogus baggage fees {{!}} Investigation |url=https://6abc.com/frontier-airlines-bag-policy-class-action-lawsuit-flight-fees/14085587/ |url-status=live |archive-url=https://web.archive.org/web/20250326031459/https://6abc.com/frontier-airlines-bag-policy-class-action-lawsuit-flight-fees/14085587/ |archive-date=March 26, 2025 |access-date=Junie 10, 2025 |work=6abc Action News}}</ref> To further push Frontier's budget-focused business model, the bag fee incentives, coupled with their bait-and-switch practice of cheap tickets, and multiple fees, appears to be an overarching strategy to exploit their customers as much as possible so that the airline can make as much money as possible. | ||
=== Obfuscating web-based check-in and charging passengers for it === | |||
To be written. | |||
==References== | ==References== | ||
<references /> | <references /> | ||
[[Category:Frontier Airlines]] | [[Category:Frontier Airlines]] | ||