Frontier Airlines: Difference between revisions

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Frontier Airlines and Spirit Airlines cumulatively spent $26 million between 2022 and 2023 paying gate agents incentives to catch passengers with bags that did not fit in the airlines' gate-side sizers.<ref name=":0" />

Frontier Airlines tends to be more predatory in bag auditing at airport gates because they target passengers at the moment before boarding. Not only are passengers caught off-guard at this moment, the fees they pay at this time are a great deal higher, sometimes $99 compared to a lower fee when paid earlier.<ref>{{Cite web |date=March 17, 2025 |title=Frontier Airlines Begins Charging for Carry on Bags |url=https://www.cheapair.com/blog/frontier-airlines-begins-charging-for-carry-on-bags/ |archive-url=https://web.archive.org/web/20250425230421/https://www.cheapair.com/blog/frontier-airlines-begins-charging-for-carry-on-bags/ |archive-date=April 25, 2025 |website=CheapAir}}</ref> ~~In addition~~, a class-action lawsuit alleges that Frontier gate agents utilized the gate-side bag-sizers smaller than the posted size to mislead passengers into paying fees for bags that were actually within size limits.<ref>{{Cite news |last=Pradelli |first=Chad |date=November 21, 2023 |title=Lawsuit accuses Frontier Airlines of bogus baggage fees {{!}} Investigation |url=https://6abc.com/frontier-airlines-bag-policy-class-action-lawsuit-flight-fees/14085587/ |url-status=live |archive-url=https://web.archive.org/web/20250326031459/https://6abc.com/frontier-airlines-bag-policy-class-action-lawsuit-flight-fees/14085587/ |archive-date=March 26, 2025 |access-date=Junie 10, 2025 |work=6abc Action News}}</ref> To further push Frontier's budget-focused business model, the bag fee incentives, coupled with their bait-and-switch practice of cheap tickets, and multiple fees, appears to be an overarching strategy to exploit their customers as much as possible so that the airline can make as much money as possible.

Frontier Airlines tends to be more predatory in bag auditing at airport gates because they target passengers at the moment before boarding. Not only are passengers caught off-guard at this moment, the fees they pay at this time are a great deal higher, sometimes $99 compared to a lower fee when paid earlier.<ref>{{Cite web |date=March 17, 2025 |title=Frontier Airlines Begins Charging for Carry on Bags |url=https://www.cheapair.com/blog/frontier-airlines-begins-charging-for-carry-on-bags/ |archive-url=https://web.archive.org/web/20250425230421/https://www.cheapair.com/blog/frontier-airlines-begins-charging-for-carry-on-bags/ |archive-date=April 25, 2025 |website=CheapAir}}</ref>

Abbey Colville, a Frontier passenger, was forced to pay a $99 fee at the gate for the same carry-on bag—twice.<ref>{{Cite web |last=Klint |first=Matthew |date=July 7 2023 |title=Frontier Airlines Double Charges For Carry-On Bag Then Refuses To Correct Error |url=https://liveandletsfly.com/frontier-airlines-double-charges/ |url-status=live |archive-url=https://web.archive.org/web/20250319140832/https://liveandletsfly.com/frontier-airlines-double-charges/ |archive-date=March 19 2025 |access-date=June 18 2025 |website=Live and Let's Fly}}</ref>

A class-action lawsuit alleges that Frontier gate agents utilized the gate-side bag-sizers smaller than the posted size to mislead passengers into paying fees for bags that were actually within size limits.<ref>{{Cite news |last=Pradelli |first=Chad |date=November 21, 2023 |title=Lawsuit accuses Frontier Airlines of bogus baggage fees {{!}} Investigation |url=https://6abc.com/frontier-airlines-bag-policy-class-action-lawsuit-flight-fees/14085587/ |url-status=live |archive-url=https://web.archive.org/web/20250326031459/https://6abc.com/frontier-airlines-bag-policy-class-action-lawsuit-flight-fees/14085587/ |archive-date=March 26, 2025 |access-date=Junie 10, 2025 |work=6abc Action News}}</ref> To further push Frontier's budget-focused business model, the bag fee incentives, coupled with their bait-and-switch practice of cheap tickets, and multiple fees, appears to be an overarching strategy to exploit their customers as much as possible so that the airline can make as much money as possible.

===Obfuscating web-based check-in and charging passengers for it===

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 Frontier Airlines and Spirit Airlines cumulatively spent $26 million between 2022 and 2023 paying gate agents incentives to catch passengers with bags that did not fit in the airlines' gate-side sizers.<ref name=":0" />
-Frontier Airlines tends to be more predatory in bag auditing at airport gates because they target passengers at the moment before boarding. Not only are passengers caught off-guard at this moment, the fees they pay at this time are a great deal higher, sometimes $99 compared to a lower fee when paid earlier.<ref>{{Cite web |date=March 17, 2025 |title=Frontier Airlines Begins Charging for Carry on Bags |url=https://www.cheapair.com/blog/frontier-airlines-begins-charging-for-carry-on-bags/ |archive-url=https://web.archive.org/web/20250425230421/https://www.cheapair.com/blog/frontier-airlines-begins-charging-for-carry-on-bags/ |archive-date=April 25, 2025 |website=CheapAir}}</ref> In addition, a class-action lawsuit alleges that Frontier gate agents utilized the gate-side bag-sizers smaller than the posted size to mislead passengers into paying fees for bags that were actually within size limits.<ref>{{Cite news |last=Pradelli |first=Chad |date=November 21, 2023 |title=Lawsuit accuses Frontier Airlines of bogus baggage fees {{!}} Investigation |url=https://6abc.com/frontier-airlines-bag-policy-class-action-lawsuit-flight-fees/14085587/ |url-status=live |archive-url=https://web.archive.org/web/20250326031459/https://6abc.com/frontier-airlines-bag-policy-class-action-lawsuit-flight-fees/14085587/ |archive-date=March 26, 2025 |access-date=Junie 10, 2025 |work=6abc Action News}}</ref> To further push Frontier's budget-focused business model, the bag fee incentives, coupled with their bait-and-switch practice of cheap tickets, and multiple fees, appears to be an overarching strategy to exploit their customers as much as possible so that the airline can make as much money as possible.
+Frontier Airlines tends to be more predatory in bag auditing at airport gates because they target passengers at the moment before boarding. Not only are passengers caught off-guard at this moment, the fees they pay at this time are a great deal higher, sometimes $99 compared to a lower fee when paid earlier.<ref>{{Cite web |date=March 17, 2025 |title=Frontier Airlines Begins Charging for Carry on Bags |url=https://www.cheapair.com/blog/frontier-airlines-begins-charging-for-carry-on-bags/ |archive-url=https://web.archive.org/web/20250425230421/https://www.cheapair.com/blog/frontier-airlines-begins-charging-for-carry-on-bags/ |archive-date=April 25, 2025 |website=CheapAir}}</ref>
+Abbey Colville, a Frontier passenger, was forced to pay a $99 fee at the gate for the same carry-on bag—twice.<ref>{{Cite web |last=Klint |first=Matthew |date=July 7 2023 |title=Frontier Airlines Double Charges For Carry-On Bag Then Refuses To Correct Error |url=https://liveandletsfly.com/frontier-airlines-double-charges/ |url-status=live |archive-url=https://web.archive.org/web/20250319140832/https://liveandletsfly.com/frontier-airlines-double-charges/ |archive-date=March 19 2025 |access-date=June 18 2025 |website=Live and Let's Fly}}</ref>
+A class-action lawsuit alleges that Frontier gate agents utilized the gate-side bag-sizers smaller than the posted size to mislead passengers into paying fees for bags that were actually within size limits.<ref>{{Cite news |last=Pradelli |first=Chad |date=November 21, 2023 |title=Lawsuit accuses Frontier Airlines of bogus baggage fees {{!}} Investigation |url=https://6abc.com/frontier-airlines-bag-policy-class-action-lawsuit-flight-fees/14085587/ |url-status=live |archive-url=https://web.archive.org/web/20250326031459/https://6abc.com/frontier-airlines-bag-policy-class-action-lawsuit-flight-fees/14085587/ |archive-date=March 26, 2025 |access-date=Junie 10, 2025 |work=6abc Action News}}</ref> To further push Frontier's budget-focused business model, the bag fee incentives, coupled with their bait-and-switch practice of cheap tickets, and multiple fees, appears to be an overarching strategy to exploit their customers as much as possible so that the airline can make as much money as possible.
 ===Obfuscating web-based check-in and charging passengers for it===