Microsoft: Difference between revisions

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===Xbox 360 Defect - The "Red Ring of Death"===

In 2005, Microsoft released the ''[[Xbox|Xbox 360]]''. Not very long after, consumers started reporting problems with their consoles- three red flashing lights on the ring around the power button. This was coined by consumers as the "''Red Ring of Death''", and by 2007, ''[[Xbox]]''<nowiki/>'s hardware engineers eventually discovered that the reason for it was a defect in the ''Xbox 360''<nowiki/>'s GPU.<ref name=":2">{{Cite web ~~|last=Xbox~~ |date=13 ~~Dec~~ 2021 |title=Power On: The Story of Xbox {{!}} Chapter 5: The Red Ring of Death |url=https://www.youtube.com/watch?v=z2d6IMBS8oY |url-status=live |access-date=4 ~~Jun~~ 2025 |website=YouTube}}</ref>

In 2005, Microsoft released the ''[[Xbox|Xbox 360]]''. Not very long after, consumers started reporting problems with their consoles- three red flashing lights on the ring around the power button. This was coined by consumers as the "''Red Ring of Death''", and by 2007, ''[[Xbox]]''<nowiki/>'s hardware engineers eventually discovered that the reason for it was a defect in the ''Xbox 360''<nowiki/>'s GPU.<ref name=":2">{{Cite web |date=December 13, 2021 |title=Power On: The Story of Xbox {{!}} Chapter 5: The Red Ring of Death |url=https://www.youtube.com/watch?v=z2d6IMBS8oY |url-status=live |access-date=June 4, 2025 |website=YouTube}}</ref>

For the first several months of this incident's height of prevalence in 2006, consumers had to pay to get their consoles fixed by Microsoft if the console was outside of its one year warranty. However, by September 2007, they chose to extend the warranty to three years from the date of original purchase, and refunded anyone who had previously paid to get this issue fixed.<ref>{{Cite web |last=Moore |first=Peter |date=2007 |title=Open Letter from Peter Moore |url=http://xbox.com/en-ca/support/petermooreletter.htm |url-status=dead |archive-url=https://web.archive.org/web/20071023004948/http://xbox.com/en-ca/support/petermooreletter.htm |archive-date=23 Oct 2007 |access-date=4 Jun 2025 |website=Xbox}}</ref> Judging from current and former employees' comments in the ''Xbox'' documentary, ''Power On: The Story of Xbox'', Microsoft seemed to have primarily done this to rescue the ''Xbox'' brand.<ref name=":2" /> Nonetheless, this was still beneficial to consumers who had made an investment in and enjoyed games from Microsoft's console.

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 ===Xbox 360 Defect - The "Red Ring of Death"<!-- I don't know for sure if we should have a dedicated Company article for Xbox, or if we should just redirect red links for Xbox to this article (Microsoft). Personally, I think what they do is MS's responsibility because MS is the parent company, so Xbox's issues should be mentioned here. Either way- I'm just going to place this info here for now for folks to edit or change appropriately. -->===
 {{Main|Bumpgate}}
-In 2005, Microsoft released the ''[[Xbox|Xbox 360]]''. Not very long after, consumers started reporting problems with their consoles- three red flashing lights on the ring around the power button. This was coined by consumers as the "''Red Ring of Death''", and by 2007, ''[[Xbox]]''<nowiki/>'s hardware engineers eventually discovered that the reason for it was a defect in the ''Xbox 360''<nowiki/>'s GPU.<ref name=":2">{{Cite web |last=Xbox |date=13 Dec 2021 |title=Power On: The Story of Xbox {{!}} Chapter 5: The Red Ring of Death |url=https://www.youtube.com/watch?v=z2d6IMBS8oY |url-status=live |access-date=4 Jun 2025 |website=YouTube}}</ref>
+In 2005, Microsoft released the ''[[Xbox|Xbox 360]]''. Not very long after, consumers started reporting problems with their consoles- three red flashing lights on the ring around the power button. This was coined by consumers as the "''Red Ring of Death''", and by 2007, ''[[Xbox]]''<nowiki/>'s hardware engineers eventually discovered that the reason for it was a defect in the ''Xbox 360''<nowiki/>'s GPU.<ref name=":2">{{Cite web |date=December 13, 2021 |title=Power On: The Story of Xbox {{!}} Chapter 5: The Red Ring of Death |url=https://www.youtube.com/watch?v=z2d6IMBS8oY |url-status=live |access-date=June 4, 2025 |website=YouTube}}</ref>
 For the first several months of this incident's height of prevalence in 2006, consumers had to pay to get their consoles fixed by Microsoft if the console was outside of its one year warranty. However, by September 2007, they chose to extend the warranty to three years from the date of original purchase, and refunded anyone who had previously paid to get this issue fixed.<ref>{{Cite web |last=Moore |first=Peter |date=2007 |title=Open Letter from Peter Moore |url=http://xbox.com/en-ca/support/petermooreletter.htm |url-status=dead |archive-url=https://web.archive.org/web/20071023004948/http://xbox.com/en-ca/support/petermooreletter.htm |archive-date=23 Oct 2007 |access-date=4 Jun 2025 |website=Xbox}}</ref> Judging from current and former employees' comments in the ''Xbox'' documentary, ''Power On: The Story of Xbox'', Microsoft seemed to have primarily done this to rescue the ''Xbox'' brand.<ref name=":2" /> Nonetheless, this was still beneficial to consumers who had made an investment in and enjoyed games from Microsoft's console.