Geeni: Difference between revisions
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'''Geeni''' is a smart home company founded in 2017. | '''Geeni''' is a smart home company founded in 2017. They specialize in wireless IP security cameras, smart LED lighting, smart power plugs, and various other smart home devices. '''Geeni''' is a sub-brand of '''Merkury Innovations''' along with '''West & Arrow''', '''Suds.lab''', and '''Merkury Smart.<ref>{{Cite web |date=2025-07-21 |title=Merkury Innovations |url=https://merkuryinnovations.com/ |url-status=live |archive-url=https://web.archive.org/web/20250613223319/https://merkuryinnovations.com/ |archive-date=2025-06-13 |access-date=2025-07-22}}</ref>''' | ||
==Consumer-impact summary== | ==Consumer-impact summary== | ||
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==Incidents== | ==Incidents== | ||
As of June 2025, | As of June 2025, a user has reported that bulbs cannot be controlled by the app or other methods until the user agrees to the new terms and conditions. The bulb will enter pairing mode, but will not connect even if paired to the app previously. Consumers who are outside of the 30 day time frame from purchase are not eligible for refunds leaving no recourse for not accepting the new terms and conditions. The Geeni policy for refunds is listed below. | ||
{| class="wikitable" | |||
|Time Frame | |||
|CONDITIONS | |||
|REQUIREMENTS | |||
|- | |||
| rowspan="3" |30 days upon purchase | |||
|Product should be bought directly from from Geeni or Merkury Innovations websites only | |||
|Provide Proof of Purchase/Packaging Slip and photo of the product received | |||
|- | |||
|Products bought from other stores are not entitled for a Refund service. | |||
| | |||
|- | |||
|Products are proven to have manufacture defect | |||
|Provide Proof of Purchase/Packaging Slip and photo of the product received | |||
|} | |||
==See also== | ==See also== | ||
Revision as of 06:14, 23 July 2025
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| Basic information | |
|---|---|
| Founded | 2017 |
| Legal structure | Private |
| Industry | IoT/Smart home |
| Official website | https://mygeeni.com/ |
Geeni is a smart home company founded in 2017. They specialize in wireless IP security cameras, smart LED lighting, smart power plugs, and various other smart home devices. Geeni is a sub-brand of Merkury Innovations along with West & Arrow, Suds.lab, and Merkury Smart.[1]
Consumer-impact summary
Users cannot control light bulbs or other devices paired to Geeni app or phone until new terms and conditions have been agreed to after the initial sale.
Incidents
As of June 2025, a user has reported that bulbs cannot be controlled by the app or other methods until the user agrees to the new terms and conditions. The bulb will enter pairing mode, but will not connect even if paired to the app previously. Consumers who are outside of the 30 day time frame from purchase are not eligible for refunds leaving no recourse for not accepting the new terms and conditions. The Geeni policy for refunds is listed below.
| Time Frame | CONDITIONS | REQUIREMENTS |
| 30 days upon purchase | Product should be bought directly from from Geeni or Merkury Innovations websites only | Provide Proof of Purchase/Packaging Slip and photo of the product received |
| Products bought from other stores are not entitled for a Refund service. | ||
| Products are proven to have manufacture defect | Provide Proof of Purchase/Packaging Slip and photo of the product received |
See also
References
- ↑ "Merkury Innovations". 2025-07-21. Archived from the original on 2025-06-13. Retrieved 2025-07-22.