Geeni: Difference between revisions

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'''Geeni''' is a smart home company founded in 2017. ~~A recent update to terms~~ and ~~conditions have bricked users ability to control lights anymore~~. ~~Despite the bulb going into pairing mode~~, ~~or being paired to the app previously~~, ~~you are no longer able to control your light bulbs until you agree to updated terms~~ and ~~conditions~~.

'''Geeni''' is a smart home company founded in 2017. They specialize in wireless IP security cameras, smart LED lighting, smart power plugs, and various other smart home devices. '''Geeni''' is a sub-brand of '''Merkury Innovations''' along with '''West & Arrow''', '''Suds.lab''', and '''Merkury Smart.<ref>{{Cite web |date=2025-07-21 |title=Merkury Innovations |url=https://merkuryinnovations.com/ |url-status=live |archive-url=https://web.archive.org/web/20250613223319/https://merkuryinnovations.com/ |archive-date=2025-06-13 |access-date=2025-07-22}}</ref>'''

==Consumer-impact summary==

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==Incidents==

As of June 2025, ~~Bulbs~~ cannot be controlled by app or other methods until user agrees to new terms and conditions. ~~Users can only request a refund~~ if the ~~purchase was made within 30 days~~. ~~Users~~ who ~~have owned~~ the ~~product longer~~ are not eligible ~~despite~~ the ~~device~~ not ~~functioning as intended~~.

As of June 2025, a user has reported that bulbs cannot be controlled by the app or other methods until the user agrees to the new terms and conditions. The bulb will enter pairing mode, but will not connect even if paired to the app previously. Consumers who are outside of the 30 day time frame from purchase are not eligible for refunds leaving no recourse for not accepting the new terms and conditions. The Geeni policy for refunds is listed below.

{| class="wikitable"

|Time Frame

|CONDITIONS

|REQUIREMENTS

|-

| rowspan="3" |30 days upon purchase

|Product should be bought directly from from Geeni or Merkury Innovations websites only

|Provide Proof of Purchase/Packaging Slip and photo of the product received

|-

|Products bought from other stores are not entitled for a Refund service.

|

|-

|Products are proven to have manufacture defect

|Provide Proof of Purchase/Packaging Slip and photo of the product received

|}

==See also==

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 }}
-'''Geeni''' is a smart home company founded in 2017. A recent update to terms and conditions have bricked users ability to control lights anymore. Despite the bulb going into pairing mode, or being paired to the app previously, you are no longer able to control your light bulbs until you agree to updated terms and conditions.
+'''Geeni''' is a smart home company founded in 2017. They specialize in wireless IP security cameras, smart LED lighting, smart power plugs, and various other smart home devices. '''Geeni''' is a sub-brand of '''Merkury Innovations''' along with '''West & Arrow''', '''Suds.lab''', and '''Merkury Smart.<ref>{{Cite web |date=2025-07-21 |title=Merkury Innovations |url=https://merkuryinnovations.com/ |url-status=live |archive-url=https://web.archive.org/web/20250613223319/https://merkuryinnovations.com/ |archive-date=2025-06-13 |access-date=2025-07-22}}</ref>'''
 ==Consumer-impact summary==
@@ Line 21: / Line 21: @@
 ==Incidents==
-As of June 2025, Bulbs cannot be controlled by app or other methods until user agrees to new terms and conditions. Users can only request a refund if the purchase was made within 30 days. Users who have owned the product longer are not eligible despite the device not functioning as intended.
+As of June 2025, a user has reported that bulbs cannot be controlled by the app or other methods until the user agrees to the new terms and conditions. The bulb will enter pairing mode, but will not connect even if paired to the app previously. Consumers who are outside of the 30 day time frame from purchase are not eligible for refunds leaving no recourse for not accepting the new terms and conditions. The Geeni policy for refunds is listed below.
+{| class="wikitable"
+|Time Frame
+|CONDITIONS
+|REQUIREMENTS
+|-
+| rowspan="3" |30 days upon purchase
+|Product should be bought directly from from Geeni or Merkury Innovations websites only
+|Provide Proof of Purchase/Packaging Slip and photo of the product received
+|-
+|Products bought from other stores are not entitled for a Refund service.
+|
+|-
+|Products are proven to have  manufacture defect
+|Provide Proof of Purchase/Packaging Slip and photo of the product received
+|}
 ==See also==